Matthew Baker Email & Phone Number

Geelong, Australia

Docklands, Victoria, Australia

Leading a team of Business Bankers within Small Business Direct making proactive outbound calls to existing NAB Customers. Providing coaching and strategic guidance to team members to achieve our purpose of better understanding our customers to improve customer advocacy. During October 2017 and November 2017, I toured the country as an MC for our internal.

Docklands, Victoria, Australia

Working within the centralised business banking centre to support Small Business Customers with their banking needs. I would take the time to understand their full situation to ensure I could provide advice to support their business and personal goals. During this time, I exceeded my sales targets for business and personal lending as well as obtained the.

Northern Suburbs, Melbourne

Working across a number of branches in the Northern Suburbs of Melbourne (University of Melbourne-Parkville, Niddrie, Broadmeadows, Glenroy, Coburg and Moonee Ponds) I have acted as Banking Adviser providing customers with guidance and advice regarding their banking needs including Home Loans, Credit Cards, Insurance and general banking products

Melbourne, VIC

Working within a national team of independent Business Analysts I completed customer risk analysis and reports for key stakeholders within the VIC/TAS customer set. The role required me to manage my own monthly diary appointments, travel bookings and transport. I was heavily involved in the assessment and improvement of key reporting resources and.

Melbourne, Vic

Successful leadership of the Pilot Team enabled me to take charge of a newly created Transition Team. I established the operational framework for the team, developed training and administration material as well as ongoing stakeholder management including scripting calls, email templates, monitoring workflow and tracking progress data.

Docklands, Vic

Customer service and processing within the operations team. Highlight: My successful performance was recognised and I was given the opportunity to lead the Pilot Team servicing customers on our new operating platform.

North Essendon

Casual employment within the grocery and fresh produce departments for over 6 years. Provided customer service, maintained produce quality and presentation, performed stock takes and orders.

Essendon, Vic

Casual employment as after care supervisor for students between Prep and Year 6 at the PEGS Raleigh St campus.

Diploma Of Finance And Mortgage Broking Management

Units of Competency: - Identify risk and apply risk management processes - Determine and manage risk exposure strategies - Develop.

Certificate Iv In Finance And Mortgage Brokering

Completed in Mar-13. Units of Competency: - Identify and interpret compliance requirements. - Develop and maintain in-depth knowledge of.

Bachelor Of Business (Accountancy), Accountancy

Partial Study, the subjects completed are below: • Introductory Accounting • Management Accounting & Business • Financial Accounting •.

Vce 2003

VCE ENTER SCORE: 88.90 • Accounting - Units 1,2,3,4 • Chemistry - Units 1,2,3,4 • English - Units 1,2,3,4 • Mathematical Methods - Units.