-Reviews prints and proposals with a team for feasibility-Estimates program costs and negotiates program contracts-Works with a team to bring new programs into production-Works with a team to plan production and program compliance-Collaborates with team members to maintain goals-Provides executive level updates-Manages customer relations & financial agreements

In this role, I was recruited to oversee customer relationship and solution development, leading teams and ongoing process improvements. I drove strategic planning and implementation for customer programs, IT solutions, and integrated business tools as a key liaison for VoIP, Network, Carrier Services, Security, and Cloud solutions. I managed and allocated resources, supervised and mentored cross-functional teams, and managed project performance. I critically assessed and resolved issues, collaborated with senior leadership teams, and delivered reporting and documentation regarding key IT initiatives and strategies.Moreover, I championed the implementation and management of a mobile-friendly CRM system as an integrated business solution, streamlining sales quoting, customer management, project management, service, and billing functions. I comprehensively overhauled and implemented a new company website across multiple platforms, driving increased web traffic and sales.

Here, I directed mission-critical business development, sales, and marketing strategies ultimately leading to the sale and transformation of a regional IT company to Cincinnati Bell. I oversaw all aspects of strategic account planning, sales team recruitment and training, and performance management across a corporate headquarters and four regional offices. I managed key analysis and decision-making regarding pricing, sales forecasting, marketing, and sales-driven growth policies in line with organizational goals. I collaborated with diverse and cross-functional teams in creating and delivering engaging content for marketing, SEO, and sales-driven initiatives. I led seminars, webinars, and public speaking engagements in support of marketing, sales, and business goals.Moreover, I spearheaded transformative corporate growth, driving $15M in revenue growth through strategic coaching and the recruitment of six new, high-performing sales executives. I expanded critical service offerings and IT portfolio to include cutting-edge SAN, Security, Cloud, and Professional Services.

• Consulted, advised and sold technology solutions to national & strategic accounts.• Received five promotions. (Account Executive, Account Manager, Convergence Specialist, National Account Manager and finally Strategic Accounts Sales Manager)• Contributed and managed over $50 million in revenue per year in voice and data equipment, services and support agreements.• Engaged, directed and managed local sales executives and service managers on a national level for sales, support, coordination and management of technology solutions.• Led the integration of two disparate customer service call centers into a single, integrated call center servicing Lucent and Nortel customers on a nationwide basis.• Personally managed the deployment of an 1800-unit installation for a high-profile national media company through a major challenge, leading to a promotion.