Matthew Bonde Email & Phone Number

Woodstock, Il, Us

Woodstock, Il, Us

- Provide support to Microsoft Teams Rooms to keep optimal uptime. - Compile and present report of MTR health, open issues, and future updates.- Onboard new customers and provide actionable steps to resolve open alerts.- Investigate underlying issues and provide steps towards a permanent solution. - Interact with vendors and integrate the latest support tools into team workflow.

Schaumburg, Il

Provide onsite support for the North American headquarters of Zurich Insurance in Schaumburg, IL. Support executive C-level meetings and events by insuring there are no technical issues prior to the event starting. Configure and support Microsoft Teams Rooms.Provide high level support to quickly troubleshoot and resolve issues with AV devices.Preform regular room maintenance and checks to ensure rooms are functioning properly.Track and document incidents and highlight any reoccurring issues for permanent resolution.Provide weekly updates to leadership on state of events, incidents, and other points of interest.Create and improve documentation for new device setup and troubleshooting.Follow up with other team members to ensure incidents are being quickly resolved when possible.Coordinate dispatches with remote offices, provide knowledge resource for remote technicians. Work with network team to properly configure data ports for AV installation/functions.Work with security team to ensure all devices are within security compliance.

Chicago, Illinois

Contractor for WiPro/Northern Trust.Role involves supporting video conferences, WebEx conferences, and audio calls for the company. - Manage video conferences using Polycom and Crestron outfitted conference rooms. - Provide training and assistance to partners and vendors on room operation. - Track tasks and incidents using ServiceNow.

Chicago, Illinois

Contracted through Smart Tech Services. This position supported classes and events held within the Kellogg School of Business’s downtown campus. Responsibilities include:• Setup and edit audio and video lecture capture equipment based on the needs of the professor/event.• Coordinate and schedule equipment resources for events with the rest of the Operations team.• Assist new users with computer on-boarding including printer installations, Microsoft Office installation, wireless and VPN setup, and virtual machine setup.• Organize live web chats and webinars for Admissions recruitment and New Student On-boarding using Cisco Webex.• Provide Tier 1 support for existing Kellogg staff, faculty, and students for both Windows and Mac computers over email, phone, or in person.

Marshfield, Wi

The role at Marshfield Clinic Information Services focused on televideo and video conferencing support for over 20 Marshfield Clinic locations in Northwestern Wisconsin. Duties included:• Scheduling Polycom and Cisco endpoints for daily conferences.• Run and produce a multi-camera broadcast booth for educational livestreams/Grand Rounds using Mediasite.• Working with the Marshfield Clinic Division of Education and UW Madison to ensure residents are able to properly attend classes via televideo.• Troubleshoot Polycom endpoints and Creston touchscreens when issues are reported/discovered. Escalate any found issues as needed.• Assist with laptop and display connections/troubleshooting in meeting rooms.

Kiel, Wi

Chilton, Wi

Assisted with the production and packaging of products.

Stevens Point, Wi

Ensure products are properly placed on shelves and maintaining overstock. Assist costumers when needed as well as running a cash register.

Williams Bay, Wisconsin

Lead camp friendly activities for a variety of ages in a safe and engaging manner. Assist with other tasks as needed.

Stevens Point, Wisconsin

Assisting with the creation of new content for both television broadcasts and online viewing.

Stevens Point, Wisconsin

I was in charge of recording and editing several interviews of local members who experienced life changing impact because of services the YMCA offer such as child care and health awareness.

Williams Bay, Wisconsin

I took care of 7-10 year old boys that were assigned to my cabin. This involved getting them up in the morning, getting them to activities in a timely manner, and looking out for their general well being.

Bachelor'S Degree, Communication And Media Studies, Graduate

Activities and Societies: SPTV Executive Staff Daisho Con Video Game Room Co-Coordinator2014 graduate of UW- Stevens Point with a Bachelor.

High School

Activities and Societies: Soccer, Track, Forensics, Intramurals