Matthew Tan Email & Phone Number

Southbank

Carlton & United Breweries were looking for a process solution to decrease the number of data errors attributed to new account creation – while incorporating a more satisfying customer experience. A scrum team was assembled from across various components of the business and I was selected in this team to conceptualize, implement and continue the ongoing development of the role.During my stewardship, the role has developed and expanded to incorporate the greater goals of the business - including the creation of new processes involved in generating leads and revenue, increasing operational efficiencies, and improving upon the overall performance of core data metrics.The exposure to the wider business - and involvement in collaborative problem solving, and my individual drive for development has led me to become a subject matter expert within the business.I also received a trimester award within this role for my commitment and understanding of our customers, stakeholders and the greater goals of the business.

Southbank

The core mechanics of the role involved managing the accounts of a territory and to increase the volume and value of each account, utilizing a sales relationship and influence to meet the company’s goals. I quickly stood out as a high performing agent and was given opportunity to take on more responsibility both within and outside of my core role. I also received the FY16 Trimester 2 award for "We Understand and Respect our Customers and Stakeholders"

Melbourne

Undertook this casual 3IC position while completing my degree.

Coburg

Undertook this casual position while completing my degree.

Highpoint

Managed Highpoint Platypus Shoes and established it as the top performing store in the country. Continually improved upon the stores day to day operations and exceeded targets for 13 months straight. Excelled at motivating and communicating with over 20 staff directly below me. Towards the end of my tenure I was charged with upskilling other managers and developing under-performing locations.

Richmond

This customer experience oriented role included an set extensive sales, product and performance training and development courses for staff to complete, with the role itself focusing on delivering unmatched customer service while selling financial products and performing credit assessments and applications processing.I was nominated and won HBOSA's Values award for Victorian Employee of the month twice, as well as consistently achieving above sales and service targets.

Malaysia

I undertook an intern and research position at Swift Investment Bank in their Malaysian head office (Now known as General Equity Wealth) where I was involved with client liaison, due diligence checks, LC's and product development.As part of the position I traveled to Hong Kong and China to attend the Canton Trade Fair and was credited with the development of a new type of fuel container for a SIB investment project.

Bachelor'S Degree, Accounting (Forensic Accounting)

Bachelor'S Degree, Business (Economics/Finance)