Matthew Carroll Email & Phone Number

Frisco, Tx

Dallas/Fort Worth Area

• Consult and assist customers in purchasing and implementing hardware/software investments necessary to achieve business objectives• Provide phone support in a help desk environment• Configure and support multiple Microsoft desktop and server operating systems• Troubleshoot a variety of network configurations and topologies• Use Microsoft administration tools, including but not limited to: Active Directory, Exchange Management Console, IIS, Server Manager, and SBS Console to manage user authentication, resource permissions, websites, and e-mail.• Standup, configure, and manage virtual machines in Microsoft Hyper-V Server environments• Deploy remote desktop environments• Use remote management and monitoring software to maintain IT assets• Plan and implement Microsoft Office 365 migrations• Migrate LOB applications to Microsoft Azure, including an EHR environment• Train and manage IT technicians• Continued management of sales pipeline and existing customer relationships resulting in a one hundred percent increase in revenues

Fayetteville, Arkansas Area

• Assisted IT professionals with technical customer requests• Designed new company website using Joomla• Developed and edited marketing text for company website• Tracked and developed opportunities in a sales pipeline using Autotask CRM• Established social media presence• Created and distributed flysheets, brochures, postcards, and other marketing materials

Trained and supervised several new cooks Supervised restaurant in owner's absence Successfully adapted menu items per customer request Developed a system for working with and training foreign employees who spoke little English Trained and worked in high stress and high customer volume environment

Inventory, Webpage Design Coordinated switch to new inventory system Photographed and organized thousands of inventory images for new company website Managed associates in completion of various tasks

Master Of Science In Information Technology And Management, Healthcare Systems

Bsib, Marketing, Economics, Spanish

Activities and Societies: Sigma Nu Fraternity, University of Arkansas Lacrosse Team