Matt Coffman Email & Phone Number

Streets

I am responsible for the City of Streetsboro's IT Infrastructure and Security. I support all the network and system's hardware, software and security for all of the city's municipal entities, including City Hall, Service Department, Parks & Recreation Department, Senior Center, Fire Department and last but certainly not least, the Police Department. "If it has to do with "IT", it runs through me!"

Cleveland/Akron, Ohio Area

Coffman Computing is a IT Services company serving NE Ohio & surrounding areas.We offer a number of services for your home & business computer needs!With ever evolving of technology in today's world, it's critical to have a plan of your businesses IT needs. At home or in your business you rely on your computers, networks & servers. Coffman Computing offers support for your home, small & medium sized businesses for an affordable fee. With Coffman Computing's 12 years of experience in many aspects of the technology field, we will provide you with fast, timely service during business hours, after hours and weekends!Computer RepairComputer MaintenanceHome & Office Network InstallationNetwork TroubleshootingNetwork MaintenanceSoftware InstallationHardware Installation & UpgradesServer Installation & TroubleshootingNetwork Cable InstallationsVPN Design ConfigurationVirus Removal

Strongsville, Ohio

What we do:TTx is an information technology focused provider of best in class products, offering hardware and software brand neutrality for IT infrastructures connected to VoIP telephony solutions. We have capabilities to assist in large scale communication technology overhauls and the consultancy expertise to provide insight on the evolving landscape of IT. Most importantly, we have a vision for the future. We continue to learn and adapt based on our past experience, our present expertise, and our hope for the future.Who we are:Our philosophy is rooted firmly in our belief that people matter, credibility is vital, and that the future deserves great care in our present actions. Because we believe people matter, we strive to be helpful and accommodating, we proactively assume responsibility to ensure that our clients’ reputation is preserved, and we are continually reinvesting in our clients, in our people, and in our culture. We strive to become the most trusted information technology solution provider in our market and to inspire others to believe that people matter.Responsible for: Configuring, maintaining and troubleshooting issues for the following: VMWare server installations, Windows Server 2012/2012 Essentials, Windows Server 2008R2, Small Business Server 2011, Exchange Server 2007/2010/2013; Windows XP/7/8/8.1/10; Office 365; Sonicwall/Cisco/Netgear/Watchguard and Checkpoint firewalls;Datto/E-Folder and Synology NAS/BDR administration; ShoreTel VOIP Phone Systems; Cisco/Netgear/Dell/HP Managed and Unmanaged Switches; Cisco, Aruba and Sonic Point Wireless Access Points; Multiple desktop, laptop and server manufacturers including Lenovo, Dell, HP, Apple and Microsoft; Mounting/racking new servers/switches/NAS and BDR devices; Labtech and ConnectWise Administration; running and replacing ethernet cable

Cleveland/Akron, Ohio Area

Responsibilities included installing, configuring, maintaining and troubleshooting issues for the following: VMWare server installations, Windows Server 2012/2012 Essentials, Windows Server 2008R2, Small Business Server 2011/2011 Essentials, Exchange Server 2007/2010/2013; Windows XP/7/8/8.1; Office 365; Sonicwall/Cisco/Netgear/Watchguard and Checkpoint firewalls; Cisco and Allworx VOIP Phone Systems; Cisco/Netgear/Dell Managed and Unmanaged Switches; Cisco, Netgear and Sonic Point Wireless Access Points; Multiple desktop, laptop and server manufacturers including Lenovo, Dell, HP, Apple and Microsoft; Mounting/racking new servers; running and replacing ethernet cableSole client account manager for thirteen contracts, including six Credit Unions, Two multi-million dollar NE Ohio companies and numerous 501(c)(3) corporations supporting 1100 computers, 20 Windows Servers and around 900 end users. About 90% of time was spent onsite at client locations resulting in around 97% first call resolution for all issues submitted.

Richfield, Ohio

Digital Integrated Systems, Richfield, OhioNetwork Engineer / Customer Account Manager (2012-Present)• Sole Customer Account Manager for Eight contracts which include two private Christian Schools with over 350 Computers, 5 servers and over 900 end-users; One entire city in North East Ohio in which my responsibilities covered 6 servers, 78 Computers and 200 Users in 9 separate locations including the City Hall, Fire Station, Police Station, Water Works, Animal Control, Cemetery and Office on Aging; Five major manufacturing firms in the Cleveland and Akron Area In which I was responsible for 23 Servers, 1300 Computers and 1500 End Users• Responsibilities overall include Installing, Configuring, Maintaining and troubleshooting issues for the following: VMWare Server installations; Windows Server 2008R2, Windows Small Business Server 2003 and 2011, Microsoft Exchange Servers 2007, 2010 and 2013 and Windows Storage Server 2003; Active Directory Users and Computers and Exchange User Accounts; Cisco VOIP phones; Cisco and Netgear gigabit switches (Both managed and unmanaged); Aruba and Meraki Wireless Access Points; Multiple desktop and laptop manufacturers including Dell, Sony, HP and Lenovo; Installing new Ethernet drops as requested; Mounting/Racking new servers; Creating and maintaining Computer and Server images; Deploying Windows Updates via WSUS server; • Traveled over 95% of the time

Cleveland/Akron, Ohio Area

Baker and Hostetler LLP, Cleveland, OhioUser Support Specialist (2011-2012)• Responsibilities included: Administering Windows 2008R2 based servers maintaining corporate relationships with the following corporations: Microsoft, Dell, Verizon Wireless, AT&T Wireless, Research In Motion, Symantec and Zenprise, Providing End User Support for Dell, IBM and Compaq computers in a Windows 7 environment including imaging new computers, installing and troubleshooting software and taking user trouble calls for all issues pertaining to the hardware or software of the computers, Cisco Ethernet based Phone Setup and Configuration including programing new phones and administration of user accounts, Managed Active Directory User and Computer Accounts, Wireless Communication User Accounts and Exchange User Accounts• Created multiple computer images utilizing Symantec Ghost Server to be utilized by over 11 nationwide branches• Developed and deployed new applications to be utilized on Apple iPad’s, iPhones and Droid mobile devices

Cleveland/Akron, Ohio Area

configuring, maintaining and troubleshooting issues for the following: VMWare server installations, Windows Server 2012/2012 Essentials, Windows Server 2008R2, Small Business Server 2011, Exchange Server 2007/2010/2013; Windows XP/7/8/8.1/10; Office 365; Sonicwall/Cisco/Netgear/Watchguard and Checkpoint firewalls;Datto/E-Folder and Synology NAS/BDR administration; ShoreTel VOIP Phone Systems; Cisco/Netgear/Dell/HP Managed and Unmanaged Switches; Cisco, Aruba and Sonic Point Wireless Access Points; Multiple desktop, laptop and server manufacturers including Lenovo, Dell, HP, Apple and Microsoft; Mounting/racking new servers/switches/NAS and BDR devices; Labtech and ConnectWise Administration; running and replacing ethernet cable

Woodbridge, Va

• Administrator of Microsoft Exchange based BlackBerry Enterprise Server, Symantec Ghost Server, Print Server and Secondary Administrator for Microsoft Exchange Server and Microsoft SharePoint Server• Responsible for the following: Creating and managing user and group accounts in Active Directory, Microsoft Exchange and Microsoft SharePoint Server; Creating and managing Symantec Ghost images, providing end user support for all e-mail problems by troubleshooting their MS Outlook 2003/07 by creating command line switches, configuring their e-mail accounts, creating and mapping PST’s, user education and Primary Point of Contact between Sprint/Nextel and Verizon Wireless including contract negotiation and billing reconciliation

Crystal City, Va

• Web Portal Administrator, IBM Domino Administrator and Remedy Administrator• Responsibilities included: User account management for the following software platforms: Active Directory (NIPRNET and SIPRNET), Web Portal, Oracle, Citrix, Domino and Remedy, On Call 24/7 for all trouble calls requiring Tier’s two and three support utilizing Timbuktu Remote Desktop, Performing Routine preventative maintenance on DELL PC’s and HP Printers, which included replacing faulty hardware when worn out or broken, cleaning out printers and replacing toner cartridges

• Provided Tier’s One and Two Support for over 6000 global employees utilizing Microsoft Windows XP Pro, Office 2003 Pro, Windows 98/2000/ME, and Windows 2003 server atmosphere• Administrator of over 500 Blackberry users utilizing a Blackberry Enterprise Server in an IBM Domino Environment including Tier’s 1-3 of support• Responsibilities included: user account management utilizing Active Directory and Hyena; CRM support; Imaging new computers utilizing Symantec Ghost Software; providing 24/7 BlackBerry and Help Desk Support, Providing Support for over 100 software applications including Lotus Notes, CRM (Mobile Sales), SAP, Centra, Citrix Program Neighborhood, Cisco VPN Client, Cisco Security Agent, Cyberarmour, and Solid Edge and configuring landline telecommunication equipment in a ROLM/Aspect environment

Cleveland/Akron, Ohio Area

• Provided complete infrastructural support for 2000 Federal Employees utilizing Microsoft Windows XP Pro, Office 2003 Pro, Windows 2000 and Windows Server 2003 and Highly-proficient in the use of ALTERIS as a backup system, including running backups both manually and automatically and restoring clients PC’s to previous dates, Trained in the use and administration of over 75 different programs including Novell Print Services, Windows Remote Desktop, and Timbuktu• Responsibilities included :Imaging computers for use at Cleveland DFAS utilizing Symantec Ghost software and performing preventative maintenance including installing and replacing both hardware and software and completing trouble calls within 2 hours from 6am to 6pm and within 4 hours from 6 pm to 6am

Worldwide

• Awarded Top Secret SCI Security Clearance • Qualified as supervisor in only six months and rewarded Junior Sailor of the Quarter/Junior Sailor of the Year• Responsibilities included: supervising proper administration/maintenance of a 40-node network utilizing 2 satellites and a microwave connection, Created and Administered over 11,000 user accounts utilizing Active Directory and Exchange Server, Implemented new on-line record keeping system, enabling upper management to view the watch floor on a real-time basis and provided training for proper system use and maintenance to 53 users

Bachelor Of Science In Information Technology, Information Technology, 4.0

Information Technology