Matt Cone Email & Phone Number

San Francisco, CA, US

Boston, MA, US

• Skyword creates web-based software that helps companies create, edit, and publish marketing content on their websites. Customers include IBM, Iron Mountain, and Western Digital.
• Wrote, edited, and maintained all documentation for Skyword’s software. Deliverables included release notes, user manuals, implementation guides, and API documentation.
• Interviewed subject matter experts to learn about new features.
• As a member of the product management team, wrote all copy and instructions included in the software.

Philadelphia, PA, US

• Linode is the leading Linux virtual private server company. Over 400,000 customers use the company’s cloud infrastructure to host websites and deploy web applications.
• Wrote, edited, and maintained the documentation in the Linode Library. Deliverables included server set up guides, custom open source software reference manuals, and API documentation.
• Interviewed subject matter experts to learn about new features and procedures.
• Wrote and designed email newsletters. Created new webpages for the Linode website.

Mclean, Virginia, US

• QinetiQ North America (QNA) is a contractor for Indian Health Service (IHS), the federal agency responsible for providing health care services to 1.9 million Native Americans. QNA delivers information security services.
• Wrote and maintained all IHS information security documentation for over 18,000 federal employees. Deliverables included procedural guides, standard operating procedures, and custom software user manuals.
• Created information security documentation for senior IHS management. Deliverables included memorandums, IT security reports, whitepapers, and briefings.
• Conducted training sessions and create computer based training to educate staff on information security initiatives.
• As acting project manager and team lead, ensured that QNA personnel working at IHS completed projects on schedule.

Albuquerque, New Mexico, US

• Ultramain Systems specializes in creating maintenance and logistics software solutions for airlines. Companies such as Emirates Airlines, Cathay Pacific, and Virgin Atlantic, utilize Ultramain’s products.
• Documented software products with a team of three other writers. Deliverables included online help, user manuals, administration guides, and training courses.
• Developed style guide for the publications department.
• Created internal policies and procedures that conformed to ISO 9001 standards.
• Designed and implemented an enterprise content management system using the open source Alfresco application.

• University of New Mexico Press publishes specialized books on topics related to the American Southwest.
• Developed a custom web-based application for editors to manage manuscripts from delivery to publication.
• Maintained servers running SUSE, Mac OS X Server, and Netware OS.
• Performed routine system administration tasks.