Matthew E. Coultas, Mba Email & Phone Number

* Responsible for R&D, Clinical, and Manufacturing international/domestic logistics as well as the selection, contracts, invoice reviews/approvals, and management of courier relationships.* Management of product receipt and storage of GMP/GLP biologic/device products in monitored/controlled GMP facilities (in-house and 3rd Party 3PL’s and CMO’s)* Coordinated with Clinical/R&D for planning, roll-out, and completion of multiple preclinical, phase 2, and phase 3 clinical trials supporting oncology and infectious disease therapies for drug/device combination platform * Supported Clinical shipments, returns, excursions, complaints, trial completion, and TMF reconciliation* Assisted in trial startup activities including collaborating with CRO’s, helping to develop forecasts, developing/testing IRT systems, and facilitating Clinical training needs* Company CDC representative for audits/licensure/permits/compliance; managed USDA Import Permits process* Management of international/domestic GLP/GMP biologic and medical device product shipments of controlled ambient, cold pack, and LN2 products including PBMC's, DNA plasmids, and clinical devices* Project managed the selection/implementation of Microsoft Dynamics 365 ERP system within timeline (six months), under budget (7%), and in compliance with 21 CFR Part 11 requirements (CSV-based validation)* Project management responsible for the selection, implementation, and overall management of 3PL* Project management of D365 ERP system enhancements, version updates, and associated validation* Developed and implemented materials management strategy for change from clinical to commercial operations moving from hundreds to hundreds of millions of devices in less than two years* Maintained staff/performance levels and materials/logistics support of international clinical trials for COVID initiatives that worked with the DoD, WHO, and other government-level partners

Greater San Diego Area

* Continuous Improvement project management consisting of senior and executive-level staff* Negotiation of ERP vendor/consultant and carrier-related contracts* Management of the receipt, storage, and logistics for worldwide Clinical, Manufacturing, and R&D operations* Responsible for management of IRT clinical trial system uploads and testing* Oversee RGA processing and quarantine area (including decontamination/disposal of bio-hazardous materials)

Rtp, Morrisville Nc

• Assist in the development of the strategic direction and vision for the Customer Service department.• Work closely with the CS Director to identify, implement and execute broad strategic initiatives and support tactical plans to enhance operational performance and the customer experience.• Provide broad leadership and direction to the Customer Service leadership team.• Responsible for the selection, leadership, development, and goal achievement for the Customer Service team.• Provide leadership and support for the Customer Accounts team in creation and maintenance of customer accounts. • Foster and maintain a collaborative relationship with internal and external business partners to ensure customer satisfaction and loyalty.• Act as a key organizational influencer to identify and implement broad, cross-functional business process improvements.• Communicate department’s vision, metrics, and achievements.• Through effective leadership, motivation and coaching, assure the attainment of both service and operational key performance indicators.• Work cross-functionally and align with key business partners to identify ways to improve business processes and achieve Teleflex’s core values and objectives.• Create a culture focused on collaboration, high performance and customer-centricity.• Evaluate, develop and retain an effective and productive leadership team.• Assists the Director in the development of the annual budget and operating plan and provides ongoing budgetary oversight.• Responsible for updating and maintaining adherence to quality compliance documents regarding customer order management and customer master data procedures.• Define and lead in the development of call center programs and process improvements that enhance the level of internal and external customer service.• Manage Business Analyst function to provide department-wide reporting/analytics.• Manage bilingual French/English Customer Service Reps in support of Canadian customers.

Rtp, Morrisville Nc

• Provide direction and leadership in the day-to-day operations of a Customer Service call center to ensure that the highest level of service is delivered.• Recruiting and hiring new personnel; manage employee performance.• Responsible for ensuring the delivery of new hire and refresher training.• Coaching, developing and motivating employees to achieve a high level of performance. Fosters a positive and open working environment.• Provide monthly performance feedback to CSR’s in order to address performance gaps and manage performance improvement.• Report and analyze call and performance statistics; makes necessary adjustments for continued improvement.• Analyze inquiry trends on repeat and/or negative customer call drivers, and make recommendations to improve the quality of service and process.• Manage staffing levels and schedules to balance the current and projected workflow to successfully optimize and meet customer demand. • Respond to and resolves difficult customer issues and complaints when situations have been escalated. • Champion change strategies and helps others embrace and react positively to change.• Maintain positive intercompany relationships with Sales, AR, Distribution, Manufacturing, Marketing, Demand Planning, and others throughout the organization.• Adhere to and ensure the compliance of Teleflex’s Code of Conduct as well as other company policies and procedures.• Support all required month and quarter-end financial activities

Greater San Diego Area

Greater San Diego Area

• Establishes and maintains operational procedures in accordance with QSR’s, GMP’s and lean principles for receiving, storage of goods, shipping, material handling, inventory control and production. • Identifies, develops, and implements processes and process improvements in the areas of receiving, warehousing, shipping and production. • Determines the work requirements and schedule of the warehouse and production staff. • Plans layout of warehouse considering production support, inventory turnover, size, weight, and related factors of product stored.• Ensures that all employees are trained to current operating procedures, work standards and general company policies. • Investigates discrepancies between production travelers, inventory and stock control records and recommends corrective actions to resolve discrepancies.• Schedules cycle counts and special or periodic inventories.• Confers with other department managers to ensure coordination of warehouse activities with the activities of other functions such as purchasing, sales, and quality control.• Measures the performance of receiving, warehousing, shipping and production by developing goals, objectives and measurement criteria.• Maintains harmony among workers.• Inspects physical condition of warehouse and material handling equipment for defects and resolves issues.• Evaluates and hires all production/warehouse staff• Coordinates production/warehousing activities for new product implementations• Negotiation of rates with common carrier representatives.• Develops and manages to department budget.• Participates in planning personnel safety and warehouse protection activities.

Greater San Diego Area

• Develop forecasting models to track and interpret product trends/cycles• Contribute to the development of production and capacity plans• Monitor and reconcile inventory• Review MPS/MRP requirements and take appropriate action• Assist in developing BOMS, procedures and specifications

Greater San Diego Area

Mba, Business Administration And Management, General, 3.45

Bachelor Of Business Administration (B.B.A.), High Technology Management