Matthew Cox Email & Phone Number

Deerfield, Illinois, United States

Bloomington, Indiana Area

I work with student-athletes on previous courses I excelled at in past semesters. •Keep student-athlete information confidential from outside sources including fellow athletes.•Follow strictly mandated NCAA rules on providing assistance to student athletes.•Consistently provide adequate help with questions on course work.•Improve student-athletes understanding and knowledge of material leading to improved scores.

London, United Kingdom

Tasked with working on a situational problem and customer-oriented problem occurring in the business over the return shipping system in place for consumer goods. I completed additional coursework assigned through a class during my time in the position. My project deliverables and additional work accomplishments included:• Researching possible international shipping services for the company to use.• Analyzing the possible cost savings and revenue generation versus the current return… Show more Tasked with working on a situational problem and customer-oriented problem occurring in the business over the return shipping system in place for consumer goods. I completed additional coursework assigned through a class during my time in the position. My project deliverables and additional work accomplishments included:• Researching possible international shipping services for the company to use.• Analyzing the possible cost savings and revenue generation versus the current return system.• Developing a new return system overhaul presentation and pitch for the company.• Delivering the presentation towards my manager and CEO of the company proceeded by a conversation about additional needed information and questions.• Revised return form deliverables unique to the new proposed system.• Re-organization of the office returns set-up along with suggestions for best practices for this return process.•Creation of a blog post covering unique upcoming products for the spring cycling season. Show less

Greater Denver Area

I worked in the Customer Experience Operations Department on a summer project assigned by my manager. This project focused on the customer forum website the company used and for my summer assignment, I created a presentation to pitch to senior executives at the company. I completed these specific tasks and objectives while completing my project:•Learned SQL through Linkedin Learning and my mentor to extract call data from our internal servers.•Created a financial analysis of call… Show more I worked in the Customer Experience Operations Department on a summer project assigned by my manager. This project focused on the customer forum website the company used and for my summer assignment, I created a presentation to pitch to senior executives at the company. I completed these specific tasks and objectives while completing my project:•Learned SQL through Linkedin Learning and my mentor to extract call data from our internal servers.•Created a financial analysis of call deflections and the associated savings realized from them. •Investigated industry standards for customer forums to determine the potential competitive advantage which could be possibly gained.•Determined how customers from our site and general online customers perceived online forums.•Worked with other departments to determine how a new third party vendor operated with us previously. •Developed a professional slide deck with the advice of my manager, peer mentor, department director, and department VP. •Presented a 20-minute presentation to the department SVP as well as other senior executives in the department and answered any questions following with sufficient knowledge and information. The skills and tasks I completed every day outside of my project were as follows:•Completed DISH basecamp training learning about the essential operations of the business in sales, customer service, and in-house technician visits.•Scheduled fact-finding meetings with outside departments to learn more about their job requirements and day to day activities. Show less

Des Plaines

I worked mainly in the reconditioning process the company uses to re-certify and paint individual customer helmets for the current year. I additionally acted as a salesperson for new orders from items offered on the website. My daily tasks included:•Answering around 100 customer phone calls a day on a queue system.•Emailing customer form and shipping information by email every morning.•Filling out initial from for process with customer and answering any question.•Taking… Show more I worked mainly in the reconditioning process the company uses to re-certify and paint individual customer helmets for the current year. I additionally acted as a salesperson for new orders from items offered on the website. My daily tasks included:•Answering around 100 customer phone calls a day on a queue system.•Emailing customer form and shipping information by email every morning.•Filling out initial from for process with customer and answering any question.•Taking payment information over the phone for customer orders.•Entering orders into SAP enterprise software with detail and accuracy.•Price order correctly according to pricing sheet and plant analysis. •Multitude of other customer service jobs such as returns, follow-up calls and return emails. Show less

Greater Chicago Area

I worked as part of a three team crew that would clean classrooms for the 2017-18 school year. During my time their we cleaned over 50 rooms. My specific duties included:•Cleaning desks and chairs.•Cleaning cabinets and furniture.•Moving all furniture out of classroom for floor cleaning. •Dusting all parts of classroom.

Rosemont, Il

I worked under community relations and game operations managers Samantha Salzeider and Jordan Johnson. I worked in both departments for 10 games and experienced different jobs each game. •Assisted Game Ops managers with set up of promotional tunnel, charity corner and social lounge.•Ran in game activities such as silent auction, 50/50 raffle and Sky Guy assistant.•Sold $495 dollars of 50/50 raffle, a record for the season by one employee.•Suggested a change to silent… Show more I worked under community relations and game operations managers Samantha Salzeider and Jordan Johnson. I worked in both departments for 10 games and experienced different jobs each game. •Assisted Game Ops managers with set up of promotional tunnel, charity corner and social lounge.•Ran in game activities such as silent auction, 50/50 raffle and Sky Guy assistant.•Sold $495 dollars of 50/50 raffle, a record for the season by one employee.•Suggested a change to silent auction procedure to change buy it now price to one over the last bid amount. This was implemented by my supervisor Jordan Johnson. Show less

Greater Chicago Area

I worked as a lifeguard for 3 years at both the Centennial Aquatic Center and Community Center Indoor Pool. I was certified by Ellis and Associates, Inc in first aid, CPR and life guarding techniques. • Assisted guests with pool and schedule related questions• Provided basic first aid to customers in need.• Cleaned pool deck and bathrooms before, during and after shifts. • Watched guests intently while on stand for any rule breaking or distress.

Greater Chicago Area

The Chicago Bandits are a professional Softball team located in Rosemont, IL. I interned here during my fall semester of high school for two days a week. I worked under the Director of Tickets and Sales, Johnny Sole, who has since moved on. • Improved my researching skills by finding local tournaments to advertise at.• Proposed new promotional ideas for game days.• Created invoices for current customers. • Entered data into a customer database.• Archived season ticket… Show more The Chicago Bandits are a professional Softball team located in Rosemont, IL. I interned here during my fall semester of high school for two days a week. I worked under the Director of Tickets and Sales, Johnny Sole, who has since moved on. • Improved my researching skills by finding local tournaments to advertise at.• Proposed new promotional ideas for game days.• Created invoices for current customers. • Entered data into a customer database.• Archived season ticket attendance. Show less

Bachelor Of Science (Bs), Business Administration And Management, General, Graduated With High Distinction

Activities and Societies: Sports Marketing Alliance(Former President), In The Know(Former President), ACE Scholar, Kelley Honors, Hutton.

Study Abroad, Senior

Study Abroad in London

High Schoool Degree

Activities and Societies: Scholastic Bowl, Varsity Tennis Athlete, Environmental Club, Spanish Club. I was a co-founder.