Matt Davis Email & Phone Number

Warwick

Warwick

United Kingdom

First Utility is one of the fastest growing independent Energy Suppliers in the UK providing Energy, Broadband and Smart Home Services to almost 1 million customers every day. The business drives annual revenues of over £1bn and has grown from 10k customers when I joined to becoming a well-established provider outside of the ‘Big 6’ Suppliers that dominate the UK Market. During my time here we have introduced market leading products such as Home Services, Broadband, Smart Thermostats and customer loyalty programmes to surprise and delight customers and also improve CLV and churn. At the same time the UK market has grown and matured from competition with historic providers into a playing field that includes loss leading small suppliers. Positioning a customer offering that delivers an acceptable margin is therefore crucial for the sustainability of the business. I work across multiple stakeholders to deliver our market position every day. I have worked in large teams delivering fundamental business change including complex data management platforms, bringing our billing engine in-house and both driving and challenging industry changes. No two days are the same; my role encompasses a very broad remit and allows me to develop my own ability at the same time as real measureable value and customer growth. Management of new tariff launches.Co-ordination of service delivery on complex operational tasks.Delivery of payment services and principles to support ongoing management.Management of Big Data tasks to run Marketing Campaigns and give customers actionable intelligence.Customer Innovation Champion.Root Cause Analysis of customer issues.Full lifecyle management of products to increase customer lifetime value whilst ensuring compliance with UK Energy Market Legislation.

Milton Keynes, United Kingdom

The Clearsprings Group are one of the largest outsourced service providers to The Home Office. Working in their Energy Solutions division on Bureau and Energy Management services I delivered a new business model in six months together with updated social media platforms and marketing collateral. Managed tender responses on complex Energy Bureau contracts.Re-designed collateral and case study documentation.Installed complex Wi-Fi based metering systems on behalf of clients.Selected bespoke software vendors for cloud hosted energy Bill Validation services.Performed on-site energy audits for care homes and restaurant clients.Introduced an ISO50001 framework and Carbon Foot-printing for the group.Advised on “Green Deal” Strategy.

London, United Kingdom

Utilyx (a MITIE Company) are an Energy Consultancy with a turnover of £5m per annum and 50 employees. As Product Marketing Manager I worked with them to develop their product offering and standardise their services so that they could be more easily articulated to their clients. Developed new Social Media channels that increased awareness of the brand significantly. Organised customer events and exhibition presence that delivered new business leads to the sales teams. Generated new business and go to market strategy.

Milton Keynes, United Kingdom

Invensys are a leading global engineering and services business with an annual turnover of £2bn and 35,000 employees. I was responsible for the definition of Carbon and Energy Saving products and services to fit customers needs and deliver profitable service lines to the business. I adopted a surgical approach and made sure that we identified those services which customers cherished and matched them closely to repeatable, profitable business service delivery. Developed customer insights, market evaluation and feedback into a realistic and profitable commercial strategy. Performed net promoter analysis, customer surveys and product development workshops that fed directly into strategic planning.Compiled new product and service development roadmaps, filtering and fast tracking profitable lines and ideas.Ran IT and Change Management projects using Waterfall and Agile lifecycles. Led Project Teams.Wrote and compiled Functional Documents, Business Cases, Customer Documentation and Marketing Materials. Sales Training and Delivery of “incubator” business projects.Product Management of EDV (a web based energy saving tool with 180,000 metering points across 36,000 customers).Absorbed and trained all staff on complex Carbon legislation (CRC and EU-ETS).Achieved the internationally recognised “Carbon Trust Standard” for Invensys PLC in 2009.Developed Energy Management Services for a range of blue chip organisations including Alliance Boots and Home Retail Group, these services were consistently some of the most profitable at Invensys. Completed Media training and gained coverage in The Guardian and Utility Week plus discussion events at major trade shows.

I led a team of six regional Energy Consultants who had targeted Sales Channels and territories. I was also responsible for managing my own sales territory - selling to SME and corporate organisations. I developed a massive business network of contacts which still bears fruit today. Delivered a complete change of Sales Focus by compiling and training staff in "model call" approaches. Introduced a continuous coaching of the sales staff delivering £7.5m in revenues during the first year.Consistently achieved sales targets and secured over 54 major customers including Arcadia Group PLC, RBS, Fullers, Argos, Homebase Thames Valley Police and HMV Waterstones. Developed a full customer database (CRM system). Responsible for Contractual and Commercial negotiations meaning that contracts delivered both initial revenues and multi year service contracts at consistently high margins for such contracts. Completed the Energy Institute "European Energy Manager" qualification.

Milton Keynes, United Kingdom

The key responsibility of this role was to manage data services for more than half of the UK electricity market with a value in excess of £4bn every day. A complex system of data appointments, collection and aggregation with daily, weekly and monthly service lines. Introduction of Service Level Agreements with clients and internal stakeholders.Management of UK generation and energy supply. Co-ordinated root and branch audits twice annually with Price Waterhouse Coopers.Ran a Meter Reading team (15 field staff) collecting readings from faulty meters using bespoke technology. Updated data collection processes and implemented a new scheduling system.Liaised with trade unions to improve productivity.

Milton Keynes, United Kingdom

As a well respected colleague I was made responsible for the personal and professional development of over 50 operational staff at all levels. Ran a team of Operational & Technical Trainers to improve skills, productivity and customer service. Performed “Training Needs Analysis” and ran recruitment “Assessment Centres”. Planned and successfully relocated an electricity metering business from Crawley to Milton Keynes.

Milton Keynes, United Kingdom

My first roles at Invensys were largely customer services led. I was responsible for dealing with registrations in the UK Electricity Market.I ran a 16 strong technical support team who were responsible for complex data queries and remote metering faults. Immediate implementation of measurement processes and metrics, improving quality. High impact project teams created to manage customer satisfaction.

Working for a family run business across 3 stores in the Thames Valley selling Mobile Telecoms solutions to customers via retail and B2B channels.Completed NVQ Level 2 in Retailing via Thames Valley University. Deputised for the store management team where required.