Matthew Burley Email & Phone Number

Atlanta, GA, US

Alpharetta, Georgia, United States

• Successfully manage 12 client accounts by meticulously organizing a weekly agenda that cater to their specific needs- ensuring effective follow up and desired outcomes.
• Initiated discovery calls with 2 at risk clients to gain a comprehensive understanding of their needs and ensure that deliverables were met and retention project deadline was completed prior to date. This resulted in.
• Led a call with the Fleet Consulting Executives sharing suggestions for improving customer onboarding processes of new FleetView system which increases over NPS by 12% after adoption.

Atlanta Metropolitan Area

• Engaged in multiple touch points with sales managers to pinpoint the underlying reasons for the current at-risk accounts. By implementing a proactive approach, we addressed these issues well within our business deadline.
• Trained a team to optimize our online customer conversion rate, leading to a remarkable 36% increase in salesfloor traffic and a substantial 21% rise in revenue.
• Led a team of 10-12 associates, resulting in high performing results that propelled my department to the top spotin our region which was maintained during my tenure.

Georgia, United States

• Advised 4 teams, on how to effectively use Target’s programs which generated a $150K store revenue uplift by supporting, utilizing responsible procedures, customer insights, and historical performance knowledge.
• Developed and directed staff to ensure efficient and cost-effective operation and utilization of the facility.
• Collaborated with cross functional ream to implement a new Customer Relationship Management(CRM) process,aiming to enhance customer satisfaction by 20%.