Matthew Demien Email & Phone Number

Florida, United States

-Led change management for an ATS migration to Bullhorn, executing communication and training plans to drive adoption across HR, hiring managers, and recruitment teams.-Conducted stakeholder analysis to identify influencers and resistance points, addressing concerns through targeted engagement and feedback.-Consulted and partnered with internal and vendor developers on ATS design and workflows.-Finalized implementation schedules, developed SME support structures, and streamlined user engagement with the Hypercare team.-Identified process improvements to reduce $10M in revenue leakage from missed billing.-Designed and created PowerBI dashboards to improve executive and field visibility into background check spend, billing gaps, and T&E expenditures.-Secured approval for T&E policy changes, enhancing transparency and expense accountability in Concur.-Presented strategic initiatives and progress updates to C-Suite executives.-Produced a bi-monthly COO newsletter, compiling performance metrics, spotlighting exemplary colleagues, and drafting communications for leadership review.

Greater Tampa Bay Area

-Led a team of 6 to 18 direct reports consisting of Branch/Market Managers, Business Development Managers and branch colleagues. -Coached and mentored the sales team on prospecting strategies, sales funnel review and management, total facility selling, value proposition portrayal and pricing.-Developed and guided direct reports to achieve and surpass performance goals, driving client retention and expansion.-Maintained key client relationships, developed, prepared and presented Quarterly Business reviews and managed escalations for $24M in annual revenue.-Provided support, guidance and direction to field teams with respect to client management, recruiting and overall fulfillment strategy and associate retention and engagement.

-Responsible for the US candidate attraction strategy transformation and innovation with respect to job boards, resume repositories, recruiting automations, paid media and new recruitment channels.-Managed a team of 16 direct reports responsible for the execution of the centralized delivery functions of the Talent Curation team both to the existing field teams and as their recruiting functions move to the centralized Talent Factory, inclusive of Order Management and Data Analytics.-Expanded job board vendor relationships to maximize performance, guided reorganization of programmatic bidding strategy and redesigned internal sponsorship procedures to improve time to fill and reduce colleague frustration.-Reformed job posting content strategy to yield overall more candidate applies, more efficiently, by creating more appealing job postings that convey culture, fit and responsibilities in a tangible, meaningful and attractive manner. -Introduced non-traditional innovative marketing and paid media channels that both attract candidates and appeal to clients.

-Rapidly implemented a centralized team of 70+ recruiters composed of mostly new hires to support peak season. -Developed training content and leadership structure to manage team through peak. -Piloted 6 major technologies in the first 45 days resulting in over 12,000 interviews scheduled in less than 75 days. -Tested a pooled labor and call center model of recruiting to increase recruiting efficiency and allow for rapid changes and flexibility in client mix and supported locations.

Florida

-Responsible for recruitment strategy and overall fulfillment for 40+ Enterprise locations across 9 states and over $200M in annual revenue. -Partnered with major clients by providing and discussing ideal candidate profiles, recruitment strategy, forecast capacity and local market data with key stakeholders.-Established, monitored and tracked key recruitment and funnel KPIs; reported on progress and developed mitigation strategies for at risk locations.-Supported sales activities by conducting market analysis, demand planning and recruitment strategies.-Conducted on-site training and direct recruitment and in-market managerial support, when needed.

Jackson, Mississippi Area

-Launched a new call center onsite from zero in a new market with no company presence for hundreds of miles. -Started new temporary employees within weeks and hired a team of 13 recruiters and managers.-Placed over 1300 temporary employees within 4 months resulting in over 6 millions dollars in sales and 500k dollars in profit.-Managed the recruiting process, oversight of associate care/management program and client relationship building/maintenance.

Greater St. Louis Area

-Provided general management of temporary employees, maintaining over 125 temporary employees equating to over $2 million dollars in annual sales.-Implemented and administered operational activities for a large client with 22 regional client locations, influencing recruitment and placement activities of colleagues in 8 branch locations. -Coached and evaluated employees on enhancement of skills, job performance, attendance and work conduct.-Resolved employee issues regarding sexual harassment complaints, workplace bullying, and other employee complaints.-Ensuring hiring managers and partners are satisfied with the quality and value of service, consult on best practices and strategic initiatives. -Performed staffing duties, including dealing with understaffing and filling orders quickly, resolving employee disputes, dismissing employees and administering disciplinary procedures.

Greensboro, North Carolina

-Temporarily relocated to North Carolina to manage a large recruitment center for a major project. -Supervised 17 employees; implemented and streamlined office processes for large volume hiring. -Directed employee activities, monitored employee attainment of goals and provided coaching and feedback. -Successfully placed 900+ employees in a 6 week time period.-Transitioned office employees from recruiting locally to remote sourcing of candidates at major clients out of state. -Achieved a positive client impact by handling the daily bussing of temporary employees to a work location out of state.

Greater St. Louis Area

-Responsible for full-cycle, high volume recruiting in a variety of job categories, including light industrial, administrative, and professional positions.-Sourced candidates from a variety of sources including resume searches, job postings, grassroots recruiting and referral programs. -Built relationships with clients to grow sales, manage issues, and improve client satisfaction.-Coordinated interviews between candidates and managers.-Consulted with hiring managers to understand client needs, maximize level of service, and build relationships.-Led a committee to develop creative and grassroots recruiting strategies to attract qualified candidates.-Assessed candidate skills and experience to match client needs and maintained a network of candidates.

Greater St. Louis Area

-Verified insurance benefits, obtained medication authorizations, and explained benefit information.-Managed a geographic territory of patients, physician’s offices, and payers.-Assessed patients for alternate funding sources and made referrals where appropriate.-Maintained accurate billing information and resolved payer issues.

Greater St. Louis Area

-Identified and escalated concerns from callers and took corrective action to resolve caller needs.-Handled high volume customer calls timely and effectively.-Evaluated applicant eligibility and assisted with pharmacy benefits.

Saint Charles, Mo

-Arranged transportation and directly supervised clients at events monitoring safety, emergency procedures, and non-violent crisis intervention.-Facilitated group discussions in a confidential and therapeutic manner ensuring ethical conduct.-Maintained client and program records in accordance with applicable standards and regulations.

Greater St. Louis Area

-Participated in meeting potential client’s and door-to-door sales visits. -Conducted market research and made daily sales calls. -Assisted in the development of the candidate selection and interview process.

Columbia, Mo

Bachelor Of Science (B.S.), Business Administration And Management, General, 3.8

Graduate Summa Cum Laude

Bachelor Of Arts (B.A.), Psychology, 3.8

Graduate Summa Cum Laude