Matthew Digirolamo Email & Phone Number

Waterloo, Ontario, Canada

Waterloo, Ontario, Canada

-Hired as the first dedicated UX researcher within the organization. Tasked to build out the craft as a function of the design team, including; research processes, frameworks for methodologies (both qualitative/quantitative, generative/evaluative), educational/evangelization materials, and the way to engage with different stakeholders to gather as much user-centric detail to inform design/product decisions.

Boston, Massachusetts, United States

Teaching in-person, synchronous graduate-level course DGM 6525 – Methods for Global User Experience

Cambridge, Ma

Instruct/Manage a class of undergraduate students for IDESN 1500 – User Experience I (which covers fundamentals of UX, design, evaluative/generative research and associated deliverables at a high, introductory level) and IDESN 2700 - Introduction to Information Architecture. To learn more about the courses and program, visit http://mattd.me/lesley

Somerville, Ma

- Work closely with PM, Engineering, and Customer Success teams to support intricate, enterprise SaaS products and inter-company projects by defining interaction models, creating user task flows, and concepting different potential areas for change at both a tactical and strategic level.- Produce design deliverables such as sketches, scenarios, wireframes, customer personas, prototypes, mockups, storyboards, customer journey maps, and user stories throughout agile design and development… Show more - Work closely with PM, Engineering, and Customer Success teams to support intricate, enterprise SaaS products and inter-company projects by defining interaction models, creating user task flows, and concepting different potential areas for change at both a tactical and strategic level.- Produce design deliverables such as sketches, scenarios, wireframes, customer personas, prototypes, mockups, storyboards, customer journey maps, and user stories throughout agile design and development sprint cycles.- Build out a research framework for all members of the UX team to use. Conduct primary and secondary research activities such as competitive reviews, interviews, heuristic evaluations, and usability testing/audits to determine and communicate end-user requirements and goals effectively. Show less

Boston, Massachusetts

Worked to build out the UX Research process at Chewy as the sole practitioner. Drafted and put into place a defined, stepwise practice with details on each part and method that can be potentially used. Educated and evangelized across stakeholder groups and other members of the company that could collaborate on qualitative and quantitative user-focused activities. Responded to questions from senior leadership about the procedure and best practices.

Cambridge, Ma

- Conduct an array of different research exercises for different teams within the Product organization across the HubSpot Growth Stack. Prioritize research requests and determine best plan of action while considering team schedules and the research timeline. Act as a liaison for Project Managers and Product Designers and help them understand/utilize the correct research approach to answer their questions throughout the development cycle.- Expand and tweak existing HubSpot UX research… Show more - Conduct an array of different research exercises for different teams within the Product organization across the HubSpot Growth Stack. Prioritize research requests and determine best plan of action while considering team schedules and the research timeline. Act as a liaison for Project Managers and Product Designers and help them understand/utilize the correct research approach to answer their questions throughout the development cycle.- Expand and tweak existing HubSpot UX research process to help improve the way recruiting, moderation, and analysis occurs so that the team can continue to act in an agile way while maintaining consistent quality and performance. Reset team vision and research framework to support both high level/strategic work and team-based, tactical validation.- Develop 12 module training program for new, associate researchers on the fundamentals of UXR consisting of readings, videos, and practical exercises. Coach new hires through this experience, provide feedback on their progress, and determine when self-guided work could begin.- Educate and evangelize UX research methods, techniques, and best practices across the organization through department wide Tech Talks, internal wiki posts, and one-on-one training/consultations. Show less

Lexington & Waltham, Ma

Work in all aspects of experience research at Vistaprint:- Conduct project consultations, kick-off meetings, success criteria brainstorms, and different types of user research based on stakeholder and business needs; this can include in-person or remote usability lab studies, unmoderated usability studies, contextual/ethnographic inquiries, competitive analysis, benchmarking/best practice reviews, and phone interviews.- Present qualitative and quantitative findings depending on research… Show more Work in all aspects of experience research at Vistaprint:- Conduct project consultations, kick-off meetings, success criteria brainstorms, and different types of user research based on stakeholder and business needs; this can include in-person or remote usability lab studies, unmoderated usability studies, contextual/ethnographic inquiries, competitive analysis, benchmarking/best practice reviews, and phone interviews.- Present qualitative and quantitative findings depending on research activities. Include pertinent user quotes in the form of video and audio clips. Provide next step recommendations based on observations, best practices, and MSR test findings.- Develop efficient and practical improvements to internal processes within the UX Center of Excellence and refine current methodologies to stay up to date with industry standards.- Write about projects, outside research, and important news to educate company stakeholders about the UX team. Show less

Charlestown, Ma

- Began as an intern, promoted to full time within two months.- Aided facilitation of and conduct remote / in-person usability testing. Maintained technology to support recording and viewing sessions.- Compiled information and create guides for usability testing. Analyze notes and data collected for presentation to clients.- Researched new and groundbreaking developments in Human Factors, Usability, and User Experience literature.- Performed expert reviews and competitive… Show more - Began as an intern, promoted to full time within two months.- Aided facilitation of and conduct remote / in-person usability testing. Maintained technology to support recording and viewing sessions.- Compiled information and create guides for usability testing. Analyze notes and data collected for presentation to clients.- Researched new and groundbreaking developments in Human Factors, Usability, and User Experience literature.- Performed expert reviews and competitive analyses of client related materials during early stages of the project process. Show less

Bs, Engineering Psychology, Biomedical Engineering

Activities and Societies: WMFO, Tufts Daily, Tufts Film Series, Tufts Human Factors/Ergonomics Society, TuftsLife.com, Resident Assistant

Master Of Science (M.S.), User Experience Design, 4.0

Two year, online post-graduate program to increase my UX skills in both design and research.