Matthew Doss Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

Austin, Texas, Us

Managed live operations and feature development teams for a 50 million dollar a year social casino app.Created and optimized live operations and release management processes leading to consistent year over year growth and overall increase in release stability and quality.Managed feature creation through the the full agile development cycle from initial roadmap planning, spec creation, tasking, implementation and release.Ensured important deadlines were hit by closely monitoring team velocity to provide accurate estimates, planning and risk identification.Laterally managed and coached department leads to foster a more autonomous and productive team environment.Fostered a fun, positive and productive work environment through ownership, accountability, and transparency.

Managed multiple live and in development projects through the full agile development cycle from initial roadmap and planning, spec creation, tasking, implementation and release. Laterally managed department leads to ensure correct prioritization of initiatives based on schedule and scope.- Initiated a number of process improvements across all departments to dramatically improve the understanding of scope as well as increase the amount of shipped product the team could produce.- Monitored and measured progress against JIRA metrics and target dates.- Represented all projects and documentation for the company in JIRA and Confluence to improve team communication and scope management.- Oversaw development of the metrics and ETL process to improve data collection efficiency for visualizations used to make strategic company decisions. - Managed web team in creation of product websites from requirements identification to release.

Built and managed a QA department from the ground up that focused on testing 7 live cross-platform client-server products on weekly release cycles. Developed methodologies and processes to ensure that all quality assurance metrics and deliverables were met.- Hired, trained, mentored, and managed a team of 5 internal testers and 5 outsourced testers.- Developed and managed a regular weekly update release schedule for 7 live products as well as products in development.- Worked directly with the development team to ensure complete test coverage for live game updates and games in development.- Prepared and maintained formal test plans for all products.- Set up and administered all test and bug tracking software for the company.

Built and managed a CS department from the ground up that focused on a high level of customer support for all live products. Developed customer support philosophy and process and monitored all support metrics to maintain an excellent level of customer service.- Hired, trained, mentored, and managed a team of 3 internal support agents and 2 outsourced support agents.- Developed customer support processes and procedures for interacting and resolving customer issues and requests in a timely, positive manner.- Worked directly with the development team to create necessary tools required to provide support to our customer base.- Assisted customers with any support issues including technical, purchasing and account issues.- Set up and administered CRM software, support websites, and social media used for customer interactions for all live products.

Austin, Texas, Us

- Worked closely with the development team to find bugs and other problems on two shipped titles.- Managed the testing schedule for multiple products.- Wrote and maintained the test plans for all software.- Maintained and improved the build process and database for the test environment.- Assisted developers with programming tasks and build scripting.

Bellevue, Wa, Us

- Participated in the continued development of the online game Tabula Rasa as a part of the framework and tools team.- Worked closely to improve the game and server performance by profiling the game code, fixing bugs, and optimizing problem areas in the code.- Developed Python and SQL scripts to help merge multiple game servers and databases into a single cluster post launch.- Managed the build process post launch.- Improved the process with build optimizations and automated unit tests.

Bellevue, Wa, Us

- Worked closely with the development team to find bugs and other problems with the game software. - Developed a number of in-game commands to facilitate more efficient testing.- Used the Scrum/Agile software development methodology to work with a team of developers that focused on improving game framework and performance.- Developed test cases for new game systems as they were added.

Bachelor Of Sience, Aviation Science

Computer Science