• Manage $143M in annual service dollars for Medicaid programs for individuals with developmental disabilities in Colorado, Arizona and Missouri • Direct oversight on contract deliverables, service level agreements, client management, and risk management • Provide consultation internally and externally on program design, best practices, and implications to state and Federal Medicaid requirements for Home- and Community-Based Service Programs • Lead cross-functional work groups by setting direction of project, creating project plans, and identifying key milestones to implementation of program improvements and new requirements • Subject matter expert for internal staff on high priority issues; establish process improvements to reduce occurrences and bring resolution of issues • Aggregate, organize and synthesize program and project information to encourage transparency and facilitate cross-functional, company-wide communication • Collaborate with software developers to enhance internal and external systems and reporting functionality to ensure contract compliance • Create and analyze robust Excel data report to monitor program status and research trends • Present program activity reports and dashboards to clients on a regular basis • Identify new business opportunities and lead writing teams to create, publish and win new contracts through RFPs • Coach business analysts and assistant program managers to promote individual growth and skill

• Primary contact for Medicaid program for individuals with developmental disabilities in Colorado. • Consulted with clients leveraging experience from other states to educate, propose and execute solutions • Reviewed and monitored all contract deliverables and service level agreements, and identified areas of risk • Participated in cross-functional work groups by managing aspects of the overall project, insuring timely delivery and fulfillment of contractual requirements • Created business requirement documents, worked with information technology to communicate change requests, and performed user acceptance testing • Proposal writer for new business opportunities through RFPs • Subject matter expert for internal staff on business processes, contract requirements, and regulations

• Assisted in managing Medicaid programs for individuals with developmental disabilities in Arizona, Nevada and Michigan • Served as direct client resource to address and overcome complex programmatic deliverables and daily operations • Reviewed financial invoices for inaccuracies and researched billing denials to reduce accounts receivables • Worked with information technology to communicate requirements, and conducted user acceptance testing • Provided in-person and virtual trainings to company and state staff of programs and business processes • Facilitated bi-weekly client meetings to review program status

• Worked with administrators and deans to address student concerns of health insurance, tuition and fees • Presented to student organizations to raise awareness of available resources to increase their utilization • Managed and allocated a $2000 department budget to execute department goals • Oversaw composition of 25+ committees to ensure undergraduate population was adequately and accurately represented • Build relationships with college council presidents to increase student representation from fewer than 20 to over 30 senate seats

• Primary respondent and informant to constituents via email and phone, delivering a high level of customer service • Entered constituent information into database • Utilized Microsoft Office Suite to schedule meetings, track billing, and draft and edit legislative documents • Read, analyzed and created bill summaries and legislative amendments • Direct contact between Representative Tony Exum’s office and members of the Colorado Legislature • Implemented robust filing system for the organization of hard copy and electronic documents