Matthew Tryon Email & Phone Number

Chesapeake, Va, Us

• Gathers, analyzes, and breaks down requirements into user stories that can be understood by software engineers.• Designs user interface for new development work and enhancements.• Assists with managing development team in reaching sprint goals.• Assists with sprint planning, prioritization, and decision making for the development team.• Tests to ensure product functions as designed, requirements are met, bugs are uncovered, and goals met.• Assists with support issues escalated to development team (Tier 3) for resolution or development work.• Documents new issues, FAQs, and resolutions for a robust knowledge base.• Communicates across teams for improving cross-functional team processes.

• Diagnosed and resolved complex customer questions or problems via phone and email in the areas of system configuration/setup, product functionality, and bugs/enhancements.• Identified trends with existing and new issues to bring awareness to the team and solutions for end users.• Performed acceptance and regression testing for new and enhanced functionality.• Documents new issues, FAQs, and resolutions for a robust knowledge base.• Communicates across teams for improving cross-functional team processes.

Erie, Pennsylvania Area

(Conduit Technology aquired by Brightree)

Phoenix, Arizona Area

• Ensured the accuracy of U-Haul Yellow Page advertising and online directory listings.• Enabled clear communication between the Certified Marketing Representative, Marketing Company Presidents, and Publishers by acting as liaison.• Developed and tested enhancements to web application for new and existing tasks.

Travis Afb, California

• Increased senior leaders' awareness of pertinent issues by enabling the creation of a monthly digest; this led to increased capability and topped the rate standard for 3 consecutive months for the first time in 11 years.• Improved processing time by 35% by developing customized programs and enhancing existing FOCUS programs to fit customers’ requirements.• Used Core Automated Maintenance System (CAMS) to retrieve and format aircraft maintenance data into files for use in trend analysis, reliability rate reports, and maintenance reports for senior maintenance leaders.• Designed a comprehensive database for Power on Production (POP) maintenance data; included essential data indicators to validate and identify POP success. • Presented instruction to department heads on how to use CAMS; this enabled them to understand the database system and use it to the benefit of their individual departments.• Enabled all aspects of the database management section to continue by taking on provisional section management responsibilities.• Identified and corrected database problems in Microsoft Access and CAMS.• Performed regular data integrity checks on information input into CAMS by personnel.• The Air Force Achievement Medal• 60th Maintenance Operation Squadron - Airman of the Year - 2005