Matthew Duncan Email & Phone Number

● Build map documents using ArcGIS Pro and host services while maintaining visualization, mapping, and scaling standards● Configure database connections and employ efficient ETL methods to deliver completed projects to clients within d● Utilize advanced SQL techniques to manipulate datasets and develop robust map layers for online web portals● Coordinate with new and existing clients during daily kickoff meetings to research and understand site requirements and obtain complete datasets● Coordinating with clients to research and understand their hardware and software environments, as well internal procedures related to the solution(s) being implemented.● Remote and/or on-site installation, configuration, and testing of the solution(s) being implemented.

Indianapolis, Indiana, United States

● Combine entrepreneurial drive with technical expertise to provide remote consultation to 600+ government and subscriber client accounts for ArcGIS, including geodatabase maintenance, geospatial toolbars and extensions, and ArcMap technical support.● Lead a team of 7 people in the GeoPermits product and assisted the team in managing multiple projects and meeting tight deadlines by prioritizing work items based on individual expertise. ● Demonstrate extensive knowledge of Schneider's SaaS and desktop applications, and performing software installations, configurations, and data transfers daily.

Indianapolis, Indiana Area

● Improve customer satisfaction by cultivating positive client relationships and maintaining effective communication with up to 40 customer cases per day. ● Remediate unforeseen customer issues by troubleshooting internal GIS and CAMA data requests by utilizing GIS solutions and SQL to ensure reliable and accurate results. ● Conduct a training series for the internal support organization covering topics about online permitting software. ● Cultivate a team environment filled with strong, growth-oriented GIS Support technicians by providing mentoring and training on the entire ArcGIS product suite.

Indianapolis, Indiana Area

* Support a number of Schneider's online applications, including Beacon™, an e-government GIS portal website* Assist clients and end-users with general ArcGIS applications.

Bloomington, Indiana Area

● Improved the accuracy of Indiana’s water source data by performing spatial analyses. ● Charted field locations of Indiana water withdrawal facilities and surface water intakes in ESRI's ArcMap application. ● Utilized aerial imagery and historical reports to map locations and create reliable feature classes and databases for use on future research projects.● Improved accuracy of all water analysis projects for the state of Indiana by assigning correct GPS coordinates in a master geodatabase for all 92 counties.

Indianapolis, Indiana Area

- Analyzed and organized freight cost data in Excel in a project to bring customers back to Indianapolis. - Created a supply management system for the warehouse that will make reordering supplies more efficient as well as save space and money.- Filled in as Inventory Management Representative(IMR), delivered inventory to customers 2-3 times per day. Using Wurth's CPS program, collected empty bins, scanned and created new orders.

Indianapolis, Indiana Area

Organized Excel spreadsheets containing data of overdue orders. Expedited shipments by notifying suppliers via telephone and email. Communicated with buyers the status of their various orders.

Master Of Science - Ms, Spatial Data Science

● GIS Programming with Python, HTML, Javascript, and Jupyter Notebooks ● Cartography and Visual Analytics with Tableau, ArcGIS Insights.

Graduate Certificate, Geospatial Programming And Web Map Development, 4.0

Python Programming for GIS Geospatial Web App Development Open Source Web Mapping

Bachelor’S Degree, Geographic Information Science

Geographic Information Science, B.A. Minor Degrees: Informatics, Business, Psychology Indiana Rugby: 4-year player Website & Media.