Matthew Cronwright-Brown Email & Phone Number

London, United Kingdom

Nlyte Software is the world's leading software company focused on planning, managing and optimising data centres. Nlyte Software enables enterprises to seamlessly extend IT management software to include the physical, logical and virtual layers of the data centre, maximising the financial benefits from the optimised utilisation of power, space and assets. Nlyte’s proven platform is used in the data centres of some of the largest and most valued companies in the world.Focusing on process… Show more Nlyte Software is the world's leading software company focused on planning, managing and optimising data centres. Nlyte Software enables enterprises to seamlessly extend IT management software to include the physical, logical and virtual layers of the data centre, maximising the financial benefits from the optimised utilisation of power, space and assets. Nlyte’s proven platform is used in the data centres of some of the largest and most valued companies in the world.Focusing on process management and integrations with third-party IT Service Management and financial systems, I have delivered the following products to market:Enhanced workflow functionality to integrate with multiple systems and asset data.Integrations with: • ServiceNow • CA Service Desk Manager & CMDB • HPE Service Manager • HPE Asset Manager • HPE UCMDB • Cherwell Change and Incident Management • HPE OneViewUser Interface Design in Flash and HTML5Consulted with clients from the US Federal and UK Governments, Financial, High-Tech and Retail industries to understand the customer's perspective and their needs, design solutions and work with multiple development teams to deliver product enhancements.Worked with Marketing, Training and Sales to take products to market, design and deliver training courses and present webinars and product demonstrations. Show less

London, United Kingdom

Following the acquisition of SHL by CEB, my team was tasked with implementing a single Service Management framework for 300 IT staff supporting 3,500 users globally. I was responsible for:- Determining business requirements for IT Service Strategy.- Analysing all existing ITIL processes and designing best-of-breed processes & SLAs to meet the business needs, presenting to and consulting with Senior IT Leadership up to CIO level.- Designing and implementing Sarbanes-Oxley… Show more Following the acquisition of SHL by CEB, my team was tasked with implementing a single Service Management framework for 300 IT staff supporting 3,500 users globally. I was responsible for:- Determining business requirements for IT Service Strategy.- Analysing all existing ITIL processes and designing best-of-breed processes & SLAs to meet the business needs, presenting to and consulting with Senior IT Leadership up to CIO level.- Designing and implementing Sarbanes-Oxley controls for IT.- Determining the Service Portfolio and identifying the Service Catalogue and areas for automation.- Implementation and testing of redesigned processes and SLAs in HP Service Manager.- Designing and implementing the Configuration Management process and toolset, including automated discovery & the CMDB.- Designing and delivering user documentation, video tutorials and training globally.- Implementation and ownership of the Problem Management and Continual Service Improvement processes managing the root cause analysis of all major incidents and all IT service improvements.- Running the Problem Management and Continuous Service Improvement Boards, and chairing the Change Acceptance Board.- Mentoring a new colleague to enable an effective transition into the organisation.- Achieving and maintaining ISO 20 000 certification. Show less

London, United Kingdom

Responsible for designing, implementing and running the ITIL-based Incident and Problem Management, and Continuous Service Improvement processes for 150 IT staff supporting 1,000 users in 30 offices across 23 countries.- Managed the root cause analysis of all major incidents and presented to the IT Leadership Team for approval.- Designed, configured and tested the Incident, Change and Problem Management processes in Microsoft's System Centre Service Manager.- Designed and… Show more Responsible for designing, implementing and running the ITIL-based Incident and Problem Management, and Continuous Service Improvement processes for 150 IT staff supporting 1,000 users in 30 offices across 23 countries.- Managed the root cause analysis of all major incidents and presented to the IT Leadership Team for approval.- Designed, configured and tested the Incident, Change and Problem Management processes in Microsoft's System Centre Service Manager.- Designed and delivered training to IT staff and outsourcing partners on the processes and tools implemented. - Running the Problem Management Board and chairing the Change Acceptance Board.- Trained IT staff and partners on the processes and tools implmented.- Designed, wrote and built a SharePoint-based user guide. Show less

London, United Kingdom

Internal Service Delivery Manager and Business Relationship Manager for desktop, server, voice and data networks supporting 700 users in 26 offices in 23 countries. I am IT's face to the business globally and their representative for escalation of issues, initiating and managing project implementation and business case development and analysis.Additionally, I have been the client Project Manager responsible for delivering the following projects in conjunction with SHL's outsourcing… Show more Internal Service Delivery Manager and Business Relationship Manager for desktop, server, voice and data networks supporting 700 users in 26 offices in 23 countries. I am IT's face to the business globally and their representative for escalation of issues, initiating and managing project implementation and business case development and analysis.Additionally, I have been the client Project Manager responsible for delivering the following projects in conjunction with SHL's outsourcing partners:- Global roll out of a standardised desktop/laptop environment.- Global roll out of file & print servers to 26 locations in 23 countries.- Implementation of PeerSync (PC back-up solution) for all users globally.- Decommissioning and secure disposal of legacy PC's and servers.- Implementation of networking infrastructure.- Ongoing user education to promote best practice.- Project managed multiple office moves, server and network infrastructure implementations. Show less

London, United Kingdom

Managing and supporting entire project lifecycle for business systems application development for Business Intelligence, web, intranet and Salesforce.com platforms.- Designed and project managed the implementation of a professional services project management, time and expense application on the Salesforce.com platform.- Project managed the implementation of a Business Intelligence solution (data warehouse, ETL and Microsoft Reporting Services) reporting on product usage of… Show more Managing and supporting entire project lifecycle for business systems application development for Business Intelligence, web, intranet and Salesforce.com platforms.- Designed and project managed the implementation of a professional services project management, time and expense application on the Salesforce.com platform.- Project managed the implementation of a Business Intelligence solution (data warehouse, ETL and Microsoft Reporting Services) reporting on product usage of customer-facing systems.- Project managed the implementation of Sharepoint as an internal collaboration tool.- Project managed the delivery of internet and intranet development projects. Show less

London, United Kingdom

Managed implementation of measures to ensure compliance of service delivery with contractual and legal obligations to deliver improved levels of service for the BBC’s disabled employees.Developed and managed client relationship, resulting in increased satisfaction with service, responsiveness and communication. Implemented processes and reporting of Service Level Agreements.

London, United Kingdom

Project managed the implementation of a SQL Server-based third-party broadcasting management application across multiple lines of business, to deliver automated Show Scheduling, Electronic Programme Guide, Transmission Scheduling, and Sales Reporting functionality.Created a User Group facilitating the business users taking accountability and ownership of the project.Liaison with third-party software developers. Developed delivery deadlines and acceptance criteria.

London, United Kingdom

Managed the outsourced technology environment for a major UK flexible benefits client, resulting in increased client satisfaction, reduced system errors and greater profitability.Project managed system enhancements for database, internet and call-centre functionality across the entire project lifecycle. Managed environment supporting 145,000 participant interactions p.a. (internet, IVR & call centre). Exceeded ongoing error reduction targets by 45%. Delivered technology functionality… Show more Managed the outsourced technology environment for a major UK flexible benefits client, resulting in increased client satisfaction, reduced system errors and greater profitability.Project managed system enhancements for database, internet and call-centre functionality across the entire project lifecycle. Managed environment supporting 145,000 participant interactions p.a. (internet, IVR & call centre). Exceeded ongoing error reduction targets by 45%. Delivered technology functionality supporting services generating revenue of £2,000,000 p.a.Responsible for managing the work activities of 5 Systems Analysts and 3 Programmer Analysts. Line manager for 5 Systems Analysts. Responsible for evaluation, performance management, determining appropriate reward recommendations, identifying staffing and training needs.Managed reduction in team size from 13 to 8 reports due to increased contribution due to development of team members, increasing productivity and employee work satisfaction.Project managed an internal shared service team developing modularised relational database and an integrated web portal. Introduced the Software Development Lifecycle to project team, reducing handovers, defects and development time.Designed and introduced key system performance measures to analyse system errors and defect tracking in order to provide management information and performance benchmark tracking.Project managed the configuration of a multi-transactional website for client teams and website upgrades. Managed the evaluation and upgrading of the internet site for compliance with the Disability Discrimination Act, W3C Priority One guidelines and RNIB ‘See It Right’ requirements.Project managed the implementation of a data warehouse reporting management information, utilising automated data extracts and an internet user reporting interface.Project managed cleaning and loading data for 22,000 scheme participants and 60,000 dependents to a DB2 relational database. Show less

Singapore

Consulted on organisational effectiveness, benefits outsourcing, flexible benefits, corporate communications, Multi-Source (360 degree) Feedback, HR Customer Surveys and organisational change. Clients included Deutsche Bank, Harley-Davidson and Digital Equipment.

B.Com(Hons), Business Economics, Law

Matriculation Exemption