Matthew Ey Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

I actively support Council management, staff and its customers in implementing, developing, and maintaining business applications to boost productivity, reduce costs and improve customer experience. I offer specialised ICT business application support, contributing to informed decision-making through the assessment of functional upgrades in line with corporate objectives to deliver savings and efficiency gains. The delivery of accurate and timely analysis and documentation is a valuable mechanism to justify ongoing investments and track Key Performance Indicators (KPI’s). I also support the creation and implementation of user adoption programs driving business efficiencies which in turn deliver significant operational benefits to the council and its customers.Responsibilities :• Provide specialized ICT business application support• Conduct organizational current state business analysis including requirement gathering and elicitation, gap analysis and process improvement• Lead project coordination and delivery for critical initiatives:o Implemented Organisation wide Customer Satisfaction Process to enable ongoing continuous improvement.o Roll out Hard Waste Assistance Program to streamline Waste and Resource Recovery offerings.o Upgrade Civil Works Request Maintenance for improved program management efficiency.• Manage the introduction of Infor Pathway UX (a SaaS solution improving organizational connectivity, productivity and efficiency)• Identify, request and test ongoing application feature implementation• Develop training material to support and drive user adoption• Contribute to organizational ICT change management and governance strategiesAchievements:• Contributing to the Council's online presence through introduction of Pathway UX through its public facing iteration ePathway• Significantly enhanced usability and accessibility of departmental modules including Name and Address Register, Customer Request and Development Application

Adelaide, South Australia, Australia

In this role, I collaborated closely with the Capability Enablement team to develop, review, and secure approval of Solution/Service Architecture, ensuring alignment with organizational standards and client requirements. This involved actively participating in architecture reviews and engaging with Portfolio Managers, Service Owners, and Capability Managers to gather detailed requirements to integrate necessary capabilities into architectural designs. My responsibilities extended to developing and maintaining a comprehensive cost calculator framework, analysing project scope to estimate delivery effort, and defining assumptions and constraints related to timelines, resources, and technology dependencies. Contributed significantly to formal bid processes such as RFQs, RFPs/RFTs, and BAFOs. For non-formal bid processes like EOIs and ROMs, I contributed preliminary estimates and feasibility assessments, ensuring compliance with organizational policies and quality standards was essential.Effective communication and stakeholder management were vital components of my role. Building strong relationships with internal and external stakeholders was key to fostering collaboration and alignment throughout the bid response process. Furthermore, I drove continuous improvement initiatives by identifying opportunities to optimize delivery efforts and costs through process enhancements. Proactively researching emerging trends in solution/service architecture was also part of my responsibility to enhance organizational capabilities and competitiveness.• Effort and costing bid input across key services components: Managed Services • Incident, Major Incident, Problem, Event, Asset, Service Level and Change Management Public Cloud Services (AWS/Azure) Networks Services (Configuration, Monitoring, Reporting) Infrastructure Services (Database, Backup, Disaster Recovery)  Application Services (O365, D-Wave Quantum) Security Services (SOC, SIEM, Firewall, Antivirus)

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Balwyn, Victoria, Australia

As assistance Store Manager I worked alongside the Store Manager to ensure all day-to-day store functions were efficiently delivered to ensuring a profitable operation. My ability to perform specific roles and show leadership was crucial to the success of the business.

Bachelor Of Business Information Systems, Information Technology/Business/Information Systems, Credit Average

BIS Major Stream  Information Systems Solutions & Design  e Business Systems  Information Systems Strategy & Governance  Design.

South Australian Certificate Of Education