Manager, Industrial Accounts
Current- Cultivate customer relationships through phone calls, face-to-face interaction, and proactive service offerings while promoting and maintaining relationships with key accounts- Ensure Industrial Account team and Clean Fuels team function as a primary point of contact for complex customer operational issues, coordination of planned outages, and response for unplanned outages- Negotiate and oversee Electric Service Agreements for products and services, ensuring tariff and guideline compliance, customer satisfaction, and performance by professional staff- Develop and monitor transformation of the utility industry, electrification opportunities, utility operations, and implementation of Cleco products and services- Collaborate with multiple internal teams including, but not limited to: Regulatory, Legal, Finance, Transmission/Distribution Engineering, and Utility Operations
