Matthew Foenander Email & Phone Number

Cleveland, Queensland, Australia

• The Customer Experience Insights Analyst is required to manage data analytics and reporting to shape and buildCouncil's Voice of the Customer (VoC) program as part of Council's Customer Experience (CX) Strategy.
• Providing innovative analytical insights to drive improvements to the customer experience.
• Providing data solutions, tools, and capabilities to enable analysis of human-centred design solutions.
• Developing and enhancing Council's online data presence to improve the customer experience.

Cleveland, Queensland, Australia

Develop a CX roadmap to gather feedback from surveys and customer feedback channels. Engage with various units across the organisation to co-design survey requirements that measure CX. Design, distribute and collate surveys using a range of customer survey tools and platforms, such as Qualtrics.

Cleveland, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

My initial responsibility under this broader role title was to assist customers with home loan enquiries through the Covid-19 pandemic. Since then, my contract has been extended and expanded to include assessment of grant applications. The responsibilities of this role include submitting applications to the state and territory revenue offices and.

Brisbane, Australia

Virgin Australia Airlines (Virgin Australia) represents the largest ‘Virgin’-branded fleet of aircraft, is among Australia’s largest airlines, and offers a wide range of both domestic and international flights. As a Cabin Supervisor, I led my team in onboard operations and was primarily responsible for maintaining the safety of customers and crew, whilst.

Queensland, Australia

Peter Alexander is a leading Australian sleepwear brand offering a wide range of sleepwear for men, women and children. As the State Visual Merchandising Manager, I was responsible for managing all state promotions, stock launches and window changes across the Queensland network of 15 stores.Additional Responsibilities- Directing store managers with a.

Brisbane, Queensland, Australia

McDonald’s is a leading global food service retailer with 90 per cent of its restaurants worldwide owned and operated by local business people. As an Assistant Manager at the Calamvale and Eight Mile Plains restaurant, I assumed responsibility for operations and training.Additional Responsibilities- Supervising staff in company policies.- Managing stock.

Power Bi

Bachelor Of Education Studies, Primary Education

Year 12 Cert.