Matthew Foenander Email & Phone Number

Cleveland, Queensland, Australia

The Customer Experience Insights Analyst is required to manage data analytics and reporting to shape and buildCouncil's Voice of the Customer (VoC) program as part of Council's Customer Experience (CX) Strategy andproactively champion the value of data and its appropriate management as a strategic asset by:• Providing innovative analytical insights to drive improvements to the customer experience.• Providing data solutions, tools, and capabilities to enable analysis of human-centred design solutions.• Developing and enhancing Council's online data presence to improve the customer experience.

Cleveland, Queensland, Australia

Develop a CX roadmap to gather feedback from surveys and customer feedback channels. Engage with various units across the organisation to co-design survey requirements that measure CX. Design, distribute and collate surveys using a range of customer survey tools and platforms, such as Qualtrics.

Cleveland, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

My initial responsibility under this broader role title was to assist customers with home loan enquiries through the Covid-19 pandemic. Since then, my contract has been extended and expanded to include assessment of grant applications. The responsibilities of this role include submitting applications to the state and territory revenue offices and corresponding with lenders and brokers.

Brisbane, Australia

Virgin Australia Airlines (Virgin Australia) represents the largest ‘Virgin’-branded fleet of aircraft, is among Australia’s largest airlines, and offers a wide range of both domestic and international flights. As a Cabin Supervisor, I led my team in onboard operations and was primarily responsible for maintaining the safety of customers and crew, whilst delivering award-winning service. As a Sustainability Ambassador, I investigate and implement innovations in sustainability.Additional Responsibilities- Representing Virgin Australia to both guests and crew, acting as a point of contact between pilots and cabin crew; company and guests; and crew and various other stakeholders.- Ensuring team members deliver the award-winning service for which Virgin Australia is known and resolving the issues impeding delivery, while adhering to standard operating procedures.- Delivering Safety Briefings and providing training in safety and First Aid.- Managing relationships with multiple stakeholders to achieve On Time Performance (OTP) and meet safety standards, the central KPIs for Cabin Crew.- Working with focus groups to identify opportunities for greater sustainability and ensuring significant and enduring sustainability outcomes.- Communicating and liaising effectively across all organisational levels, including peers, other teams and departments, and management.Additional Achievements- Consistently delivered OTP by managing the crew and other stakeholders through disembarkation, re-catering, cleaning, crew changes, briefing and boarding.- Won awards for ‘Best Sustainability On Board’.- Assisted in the creation and implementation of a cultural shift recognising the importance of sustainability within Virgin Australia.

Queensland, Australia

Peter Alexander is a leading Australian sleepwear brand offering a wide range of sleepwear for men, women and children. As the State Visual Merchandising Manager, I was responsible for managing all state promotions, stock launches and window changes across the Queensland network of 15 stores.Additional Responsibilities- Directing store managers with a variety of skillsets in the achievement of set briefs.- Training staff, developing teams and preparing new stores for opening.- Preparing stores for new promotional campaigns.- Implementing systems for meeting and exceeding KPIs.Additional Achievements- Consistently surpassed performance benchmarks as both Merchandiser and Assistant Manager.

Brisbane, Queensland, Australia

McDonald’s is a leading global food service retailer with 90 per cent of its restaurants worldwide owned and operated by local business people. As an Assistant Manager at the Calamvale and Eight Mile Plains restaurant, I assumed responsibility for operations and training.Additional Responsibilities- Supervising staff in company policies.- Managing stock and supplier schedules.- Providing outstanding customer service.- Delegating work duties and routines, as well as managing rosters.Additional Achievements- Recognised as being one of three top managers in terms of KPIs.- Saw Calamvale and Eight Mile Plains restaurant ranked amongst the top stores in Queensland.

Power Bi

Bachelor Of Education Studies, Primary Education

Year 12 Cert.