Matt Forbes Email & Phone Number

Upper Midwest

Provide leadership, operational excellence and market share initiatives leading 14 area managers, with operational oversight and P&L accountability across, 132 locations covering; Minnesota, Wisconsin and Iowa.

Dallas-Fort Worth Metroplex

• Tasked with growing revenue and market share for national, regional, and company-based fleets, with a focus on acquiring new business, winning back previous clients, and increasing market share with existing accounts.
• Implemented Salesforce CRM to streamline data, prioritize account targets, provide real-time account updates, set expectations for sales and service calls, and increase accountability
• Reviewed locations exceeding corporate expectations to determine best practices in improving performance, efficiency, and productivity—improved CSI score by 20 basis points

Dallas-Fort Worth Metroplex

• Responsible for full P&L accountability, business development, operations, client retention, branding and state/OHSA compliance for $120M in revenue across 100+ locations spanning 17 US states.
• Developed a comprehensive car checklist to identify potential repair issues for customers, resulting in a 300% increase in repair volume and a $31 rise in ticket average
• Increased revenue by 17% through add-on sales training; secured an NPS score of 80% and reduced operating expenses by $850K through better efficiencies and contract negotiations

Dallas-Fort Worth Metroplex

• Responsible for facilitating the opening of 60+ locations, increasing total account revenue to $53M. Led a team of six district managers and 300 employees, maintaining full control of P&L, staffing, and local branding.
• Fostered a culture of loyalty, improving staff retention metrics from 65% to 86%
• Instituted auction “best practices” to decrease charge-offs by renegotiating run fees, proper run lanes, repairs, and volume discounts, resulting in higher run rates and “sales price comparison”

Austin, Texas, United States

• Acted as a brand ambassador, representing the company's interests in legal matters, community initiatives, and supporting various non-profit organizations.
• Analyzed competitive & industry trends as well as assisted in local legislative issues and best practices across the industry while maintaining previous internal relationships and cultivating new external relationships

Miami-Fort Lauderdale Area

• Selected to integrate Enterprise Rent-A-Car with the acquired National and Alamo entities. Managed over 2,000 employees, including 14 direct report managers, in sales, marketing, operations, customer service, and.
• Increased market fleet growth by 14% with channel pricing strategies and key account acquisition; also improved revenue by $45M through sales KPIs and profit forecast by $17M
• Placed #1 out of 95+ operating regions in driving additional revenue for two straight years
• Enhanced Service Quality Index from 74% to 81% through internal training, better processes, and employee retention

Miami Lakes, Florida, United States

• In charge of leading all P&L, business operations, account development and customer service for a $40M region with 65+ locations and 350 employees. Deployed expertise in territory penetration, fleet management and.
• Expanded fleet growth by 11.5% and profits from $6M to $10.5M during tenure through key account wins and targeted marketing initiatives
• Overhauled internal sales training, focusing on KPIs that drove bottom line performance
• Signed more than 20 on-site agreements with AutoNation, Warren Henry Auto Group, and other major players
• Negotiated the buyout of a 250-car loaner fleet from Warren Henry Auto Group—generated $1.5M in new revenue

Las Vegas, Nevada, United States

Recognized with promotion to Nevada group to turn around underperforming region ranked in the bottom 10% of sales, market share, customer service, profitability, and employee retention. Managed territory with six area managers and 60 locations covering a 300-mile area with $30 million in annual sales.

Phoenix, Arizona, United States

Phoenix, Arizona, United States