Matt Forbes Email & Phone Number

Upper Midwest

Provide leadership, operational excellence and market share initiatives leading 14 area managers, with operational oversight and P&L accountability across, 132 locations covering; Minnesota, Wisconsin and Iowa.

Dallas-Fort Worth Metroplex

Tasked with growing revenue and market share for national, regional, and company-based fleets, with a focus on acquiring new business, winning back previous clients, and increasing market share with existing accounts.▪Implemented Salesforce CRM to streamline data, prioritize account targets, provide real-time account updates, set expectations for sales and service calls, and increase accountability▪Reviewed locations exceeding corporate expectations to determine best practices in improving performance, efficiency, and productivity—improved CSI score by 20 basis points

Dallas-Fort Worth Metroplex

Responsible for full P&L accountability, business development, operations, client retention, branding and state/OHSA compliance for $120M in revenue across 100+ locations spanning 17 US states.▪Developed a comprehensive car checklist to identify potential repair issues for customers, resulting in a 300% increase in repair volume and a $31 rise in ticket average▪Increased revenue by 17% through add-on sales training; secured an NPS score of 80% and reduced operating expenses by $850K through better efficiencies and contract negotiations

Dallas-Fort Worth Metroplex

Responsible for facilitating the opening of 60+ locations, increasing total account revenue to $53M. Led a team of six district managers and 300 employees, maintaining full control of P&L, staffing, and local branding.▪Fostered a culture of loyalty, improving staff retention metrics from 65% to 86%▪Instituted auction “best practices” to decrease charge-offs by renegotiating run fees, proper run lanes, repairs, and volume discounts, resulting in higher run rates and “sales price comparison”

Austin, Texas, United States

Acted as a brand ambassador, representing the company's interests in legal matters, community initiatives, and supporting various non-profit organizations.▪ Analyzed competitive & industry trends as well as assisted in local legislative issues and best practices across the industry while maintaining previous internal relationships and cultivating new external relationships

Miami-Fort Lauderdale Area

Selected to integrate Enterprise Rent-A-Car with the acquired National and Alamo entities. Managed over 2,000 employees, including 14 direct report managers, in sales, marketing, operations, customer service, and oversight of fleet with over 35,000 vehicles. Supervised three 24/7 maintenance centers with 75+ ASE mechanics. Coordinated strategic forecasting, business planning, quality assurance and resourceallocation.▪Increased market fleet growth by 14% with channel pricing strategies and key account acquisition; also improved revenue by $45M through sales KPIs and profit forecast by $17M▪Placed #1 out of 95+ operating regions in driving additional revenue for two straight years▪Enhanced Service Quality Index from 74% to 81% through internal training, better processes, and employee retention

Miami Lakes, Florida, United States

In charge of leading all P&L, business operations, account development and customer service for a $40M region with 65+ locations and 350 employees. Deployed expertise in territory penetration, fleet management and staff recognition programs.▪Expanded fleet growth by 11.5% and profits from $6M to $10.5M during tenure through key account wins and targeted marketing initiatives▪Overhauled internal sales training, focusing on KPIs that drove bottom line performance▪Signed more than 20 on-site agreements with AutoNation, Warren Henry Auto Group, and other major players▪Negotiated the buyout of a 250-car loaner fleet from Warren Henry Auto Group—generated $1.5M in new revenue

Las Vegas, Nevada, United States

Recognized with promotion to Nevada group to turn around underperforming region ranked in the bottom 10% of sales, market share, customer service, profitability, and employee retention. Managed territory with six area managers and 60 locations covering a 300-mile area with $30 million in annual sales.

Phoenix, Arizona, United States

Phoenix, Arizona, United States