Matthew Barker Email & Phone Number

London, GB

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

-Co-managing customer service teams for two lines of business whilst also supporting CS Social teammates in-house. -Assisting the Continuous Improvement Manager and CSM’s to identify and implement process changes and opportunities, using both project management skills and knowledge of the business. -Visiting outsourcers in Manila to help maintain quality.

London, United Kingdom

- Leading the Global Payments Team, working with Customer Service Managers to design, amend and implement processes- Managing a skilled and ever-improving team through one-to-one's and team meetings- Creating and developing reports to monitor productivity for other teams- Creating forms and spreadsheets to analyse and present data for numerous aspects of.

London, United Kingdom

- Process design and implementation- Responsible for the creation of a high number of macros that would be used many times a day by first and second line teams- Payment issues for UK/I- Spotting and alerting other departments to trends from analysing contact reasons and data

London, United Kingdom

- Taking escalated calls and dealing with more serious first line issues- Led a small team, taking one-to-one's and driving personal growth for each agent

London, United Kingdom

- Handling a plethora of first line customer queries in a high volume call centre- Processing refunds and credits- Committing to championing each customer and empathising with each and every individual call

Toronto, Ontario

- Customer Service, interacting one on one with up to and including a hundred customers a day of different backgrounds, nationalities and languages.- Helped to maintain hygiene standards.- Analysed and organized food production needs for certain areas of the restaurant, quickly understanding what needs to be done and divided tasks between myself and other.