Key Metric Analysis and Response: Issued reports on profits, part inventory, and logistics to track and improve part sales, efficiency, and customer satisfaction.Cross-Functional Coordination: Collaborated with internal teams and 3rd party providers to implement corrective action plans and drive improvement initiatives.Expense Recovery: Developed a process to monitor remanufacturing program costs, successfully recovering over $120 million.Program and Vendor Management: Managed remanufacture and exchange parts programs, including vendor evaluation, new program launches, contract oversight, vendor selection and systems enhancements..Stakeholder Support: Streamlined operations for dealers, field staff, and third-party partners by creating Knowledge Base articles, developing training documents, and addressing system, program, and vendor inquiries to enhance overall business administration and improve customer service.EV Battery Program Management: Oversaw inventory, logistics, and support for remanufactured EV battery programs in the US and Canada.Project Management: Spearheaded projects from concept to implementation, consistently meeting deadlines, optimizing resources, and delivering successful outcomes to improve operational efficiency.

Report Generation and Analysis: Issued reports pertaining to profits, part inventory and price changes, backorder part allocation, and reverse logistics for engine remanufacturing.System Change Validation: Conducted tests to confirm that system changes would work at the dealerships.Pricing Evaluation: Identified aftermarket parts sold on the internet to compare pricing between OEM parts.Program Management: Project Lead for the remanufactured EV battery program; supervised logistics, coordinated between 15 internal/external stakeholder groups.Course Material Development: Reviewed Kia University course material and made recommendations for changes.Policy Documentation/Creation: Updated Dealer Parts Bulletins and Dealer Parts Manual with new policies and timeline of Kia milestones.

Project Management: Coordinated and managed the collection of engine cores from dealerships nationwide.Vendor Management: Contacted dealerships to identify vehicles for engine replacement, and tracked shipments between the dealerships and the production facility.