Matthew Good Email & Phone Number

Denver Metropolitan Area

Parker, Co, United States

Setup, configure, and support National Division local area networks;Collects, monitors, maintains, programs, manages, disseminates information for National Division Local Area Network initiatives;Assesses National Division current and future LAN/WAN needs based on Corporate and Regional guidance;Develops, maintains and documents all National Division systems, applications, security, and network configurations;Designed, created and maintains a National Division business continuity and disaster recovery plan;Recommends upgrades, patches, and new applications and equipment and troubleshoots network performance issues;Maintains National Division Data Center with over 75 servers (physical and virtual);Designed and implemented fully redundant VMWare ESX 3.5 cluster utilizing features such as HA, DRS, and Consolidated Backup from the ground up;Administered and enforced National Division security policies and procedures as well as the Corporate Enterprise Information Security Standards;Responsible for National Division compliance with regards to PCI and SOX;Managed a team that provided server-side T3 technical support and guidance to Desktop Support team in order to provide technical assistance to over 1700 users;Maintains familiarity with a variety of industry-excepted IT concepts, practices, and procedures;Relies on extensive experience and judgment to plan and accomplish goals;Act as a project liaison between Corporate Technology Services team and National Division to roll out enterprise-wide initiatives; Managed team of highly skilled individuals toward company and department related goals;Nominated by upper management and peers to participate in the Cornerstones of Leadership program;

Created and maintained Windows 2003 Active Directory forest and OU structure;Designed and implemented AD group policy infrastructure Managed and maintained AD replications between 19 sites within the enterprise;Managed and maintained AD user, group and computer accounts across 19 sites in the enterpriseDevised enterprise backup disk-disk-tape backup solution using Symantec Backup Exec, Overland REO replication and Microsoft DFSProvided server-side technical support and guidance to Desktop Support team in order to provide technical assistance to over 1700 usersCreated Altiris infrastructure which allowed for inventory management, remote workstation management and software installation, and reporting across 19 sites;Used knowledge of industry LAN/WAN systems and protocols to help interconnect users to applications across the enterprise;

Responsible for overall organization, design, installation, monitoring, maintenance and upgrades of internal office computers, associated software/hardware Troubleshoot, identify, resolve, and clearly communicate all PC, LAN, CSG, voice and data network related hardware, software and peripheral problems;Identify and clearly communicate basic WAN issues;Documents standard network device installation, configuration, and operations guides;Follow appropriate escalation procedures for resolving support issues; Perform appropriate wiring, hardware moves, adds and changes; Work with and take direction from other I.T. staff members to efficiently resolve end-user issues;Communicate appropriate status information and issues to end-users and other I.T. members;Proactively communicate with end-users regarding system status information; Follow-up on issues to assure resolution and end-user satisfaction;Regularly document and update activity on support tickets with status information;Proactively monitor network systems to assure all running at maximum efficiency;

Provided 1st and 2nd tier phone support and on-site technical assistance to over 1000 users within the framework of the wide-area network Responsible for creating and maintaining users in a Novell network, Windows NT/2000 domain, HP-UX environment, Sun Solaris environment and LDAP directory.Created and maintained functional documentation and knowledge base for operating systems and major applications throughout the local-area network.Employed 3rd party applications to reduce cost and complexity of tracking, remotely managing, and troubleshooting corporate assets including desktops, notebooks, PDAs, printers and scanners.Part of team designated to order, configure and place new and used PCs for primary and secondary users throughout the entire wide-area network.Provided 24-hour on-site/phone technical support via on-call rotation and pager for end users including those in a fully functional correctional institute in Douglas County.

B.S, Business Administration, Health Systems Management

High School Diploma