• Identify, field, and manage the collection of various electronic documents for multiple E-Discovery cases, including loading it into a review database and organizing according to attorney specifications.• Develop reproducible procedures for the organization and normalization of incoming E-Discovery load files in order to eliminate database ingestion failures.• Awarded On the Spot bonuses in recognition of excellent work and going above and beyond expectations for both E-Discovery and… Show more • Identify, field, and manage the collection of various electronic documents for multiple E-Discovery cases, including loading it into a review database and organizing according to attorney specifications.• Develop reproducible procedures for the organization and normalization of incoming E-Discovery load files in order to eliminate database ingestion failures.• Awarded On the Spot bonuses in recognition of excellent work and going above and beyond expectations for both E-Discovery and Technical Support.• Act as the first point of contact for all technology support requests. • Develop and manage the Legal Department’s Sharepoint sites. Show less

• Responsible for desktop/laptop builds for approximately 3,000 users.• Created a new standardized system for tracking requests of new computers, ensuring the equipment was imaged and applications loaded in time for the pre-arranged appointments; reducing the number of missed appointments to nearly zero.• Developed a new system of Windows scripts and written instructions for remotely copying user’s data and settings, reducing time spent at the user’s desk by half.

• Responsible for all technical support of 130 employees in a fast paced international hedge fund across seven offices located in the US, Europe and Asia. • Administration of Windows 2003 server environment including Active Directory, Tape Backups and Exchange. • Managed configuration and installation of all desktop PCs, laptops, IP Office phones and Blackberry devices; standardizing all PC builds on one desktop and a choice of two laptop models using the Clonezilla imaging system… Show more • Responsible for all technical support of 130 employees in a fast paced international hedge fund across seven offices located in the US, Europe and Asia. • Administration of Windows 2003 server environment including Active Directory, Tape Backups and Exchange. • Managed configuration and installation of all desktop PCs, laptops, IP Office phones and Blackberry devices; standardizing all PC builds on one desktop and a choice of two laptop models using the Clonezilla imaging system. • Provided support for Bloomberg Terminal, Bloomberg Anywhere and Bloomberg API on the trading desk as well as trading operations. • In charge of configuring a Symantec Endpoint Protection 11 centralized anti-virus server and deployment of the desktop client to all computers. • Responsible for the ordering of computer equipment and supplies. • Configured and administered Advent Manage Engine Service Desk Plus trouble ticketing system. Show less

• Primary contact for all technology support and network access requests.• Administration of both Novell and Active Directory users. Manage access requests for current, new, and departing employees to Novell, Active Directory and Cisco VPN. • Provided research and reporting to management regarding user security and inventory. • Actively participated in a small team that developed and wrote Help Desk procedures to standardize service provided to employees and reduce the number of… Show more • Primary contact for all technology support and network access requests.• Administration of both Novell and Active Directory users. Manage access requests for current, new, and departing employees to Novell, Active Directory and Cisco VPN. • Provided research and reporting to management regarding user security and inventory. • Actively participated in a small team that developed and wrote Help Desk procedures to standardize service provided to employees and reduce the number of desk visits by half. Took the initiative to develop a web interface that simplified trouble shooting during initial phone call. • Received Instant Bonus recognition for contributions to the development of a trouble ticketing system using Remedy which allowed for accurate tracking of incoming Help Desk calls as well as escalation of unresolved issues in a timely manner. Show less

• Configured, maintained and provisioned DSL and ATM equipment. • Provided 3rd level support to field technicians during customer installation and repair, including 24 hour on-call support in case of equipment failures.• Awarded an Instant bonus in recognition of going above and beyond expectations during a system wide network failure that left one third of the companies DSL customers without service.