Matthew Haglund Email & Phone Number

Minneapolis, MN, US

Greater Minneapolis-St. Paul Area

• In this role, I have:
• Served as a business leader within the Partner Enablement team, collaborating with Sales and the Customer Success to create winning proposals for net-new implementations and existing customer expansions.
• Overseen and prioritized customer projects from intake to completion, ensuring successful delivery and alignment with Digital River and client goals / expectations.
• Identified and mitigated risks across the organization (both for Digital River and our… Show more In this role, I have:
• Identified and mitigated risks across the organization (both for Digital River and our customers) to ensure successful project execution.
• Built and maintained strong customer relationships, driving long-term strategy / roadmaps and securing additional project / consultation opportunities.

Greater Minneapolis-St. Paul Area

• Managed complex and critical projects and programs for top net-new and existing customers using both Traditional and Agile project methodologies.
• Provided customer support for research, scoping, requirements gathering, development, UAT, launch, and go to market execution.
• Supported internal resource management, including project intake, capacity planning, and estimation.
• Helped to develop customer store / eCommerce vision, collaborating with Customer Success to identify and… Show more
• Helped to develop customer store / eCommerce vision, collaborating with Customer Success to identify and close related opportunities.
• Acted as a liaison between senior customer executives and internal Digital River teams, providing continuous updates on opportunities, goals, and risks.

Greater Minneapolis-St. Paul Area

• Managed projects and programs for net-new and existing customers using both Traditional and Agile project methodologies.
• Provided customer support for research, scoping, requirements gathering, development, UAT, launch, and go to market execution.
• Supported internal resource management, including project intake, capacity planning, and estimation.
• Collaborated across Digital River departments including Product, Engineering, IT, Finance, Marketing, Sales, and Leadership, ensuring… Show more
• Collaborated across Digital River departments including Product, Engineering, IT, Finance, Marketing, Sales, and Leadership, ensuring full alignment with business and strategic objectives.
• Refined and optimized project management processes and standards across the Delivery Team to improve efficiency and quality.

Greater Minneapolis-St. Paul Area

• Led multiple projects simultaneously through the full lifecycle (including intake, requirements gathering, development, testing, and launch).
• Developed comprehensive project plans to guide execution and ensure alignment with project scope.
• Managed projects using both Agile and Traditional methodologies.
• Created status reports and escalated issues as necessary to mitigate risk and maintain momentum.
• Supported the delivery team in evolving process standards to increase… Show more
• Supported the delivery team in evolving process standards to increase overall efficiency and quality.Highlights: leading migrating from SAP APO to internal Fulfillment Platform to allow for the former's shutdown.

Greater Minneapolis-St. Paul Area

• Led multiple projects through the full lifecycle (including intake, requirements gathering, development, testing, and launch).
• Developed comprehensive project plans to guide execution and ensure alignment with project scope.
• Managed projects using both Agile and Traditional methodologies.
• Created status reports and escalated issues as necessary to mitigate risk and maintain momentum.Highlights: updating customer sites to support responsive / mobile viewports; rolling… Show more
• Created status reports and escalated issues as necessary to mitigate risk and maintain momentum.Highlights: updating customer sites to support responsive / mobile viewports; rolling out aftermarket warranties on.

Greater Minneapolis-St. Paul Area

• Managed day-to-day operations for multiple large physical fulfillment clients.
• Provided consulting on site optimizations, improvements, and recommended enhancements.
• Served as the primary point of contact for operational needs, including product offers, store configurations, and site changes.
• Resolved client issues and concerns promptly to maintain satisfaction.
• Leveraged knowledge of client implementation to quickly resolve issues and escalations.
• Monitored site… Show more

Greater Minneapolis-St. Paul Area

• Supported revenue, profitability, retention, and growth objectives by collaborating directly with clients and Customer Success Managers.
• Provided store design support, including product updates and configuration changes.
• Provided support to clients in store maintenance, accounting, inventory management, and customer service.
• Assisted in the development and execution of client marketing programs and offers.
• Identified sales opportunities for growth and partnered with… Show more
• Identified sales opportunities for growth and partnered with Customer Success to achieve targets.Recognition: Associate of the Quarter - Q3 2011, Associate of the Month - October 2011, Associate of the Quarter - Q4.

Minnetonka, Minnesota, United States

• Managed the development of multiple simultaneous software projects.
• Created and maintained design documentation and assured milestones were delivered on time.
• Brought to market high quality software for Windows, OS X, Xbox 360, Wii, Nintendo DS, PlayStation 2, Sony PSP, and Facebook.
• Planed and conducted usability tests and focus groups, to assure best possible user experiences and company/brand perception.
• Interfaced with, directed, and removed barriers for teams in both… Show more
• Interfaced with, directed, and removed barriers for teams in both the development (programming, art, design) and publishing (quality assurance, marketing, sales) areas.

Plymouth, Minnesota, United States

Led a team focused on assuring that high quality, balanced, stable, and bug free software went to market. Generated test plans and managed project bug database to assure that all issues were logged, accurate, and up to date. Worked directly with the developers to clear up quality issues causing problems, and assisted in communicating with first parties if.

Provided academic support, advice and assistance to an incoming group of freshmen for the academic year. Learned and applied counseling and mediation skills to solve personal and interpersonal issues. Other duties included discipline, programming, and emergency response. Took a very active role in the yearly training of new staff members. Work included.

Created new support materials for students and staff for the upcoming school year. Great focus on professional writing with projects including student guides, staff programming guides, staff manual revisions, and monthly newsletters. Stayed in contact with upcoming summer conference group leaders and provided assistance on arrival.

B.S., Biology

B.A., German Language

with Honors