Matthew Haglund Email & Phone Number

Minneapolis, Mn, Us

Greater Minneapolis-St. Paul Area

In this role, I have:• Served as a business leader within the Partner Enablement team, collaborating with Sales and the Customer Success to create winning proposals for net-new implementations and existing customer expansions.• Overseen and prioritized customer projects from intake to completion, ensuring successful delivery and alignment with Digital River and client goals / expectations.• Identified and mitigated risks across the organization (both for Digital River and our… Show more In this role, I have:• Served as a business leader within the Partner Enablement team, collaborating with Sales and the Customer Success to create winning proposals for net-new implementations and existing customer expansions.• Overseen and prioritized customer projects from intake to completion, ensuring successful delivery and alignment with Digital River and client goals / expectations.• Identified and mitigated risks across the organization (both for Digital River and our customers) to ensure successful project execution.• Built and maintained strong customer relationships, driving long-term strategy / roadmaps and securing additional project / consultation opportunities.• Established and continuously updated goals, methodologies, and processes to ensure the Partner Enablement team’s increasing success on all engagements.• Managed resource planning and project assignments to meet overall business objectives and needs.Highlights: launching fully redesigned PM onboarding, SOW and Kickoff Templates, implementation guides, and post-mortem processes; supporting the Partner Enablement team on our pivot to Headless / APIs / Connector solutions (including connector-specific training and migration pitch deck / migration tools); serving as a liaison to our Product team for the launch of multiple highly innovative cross-border solutions, including the rollout of a new Tax Calculator, a highly automated Landed Cost Classification processes, and a pioneering new Export Model; receiving an annual MVP award from Sales, recognized for my support in closing and delivering mission-critical net-new opportunities.Recognition: ACE Award - April 2024, Sales MVP 2021 Show less

Greater Minneapolis-St. Paul Area

• Managed complex and critical projects and programs for top net-new and existing customers using both Traditional and Agile project methodologies.• Provided customer support for research, scoping, requirements gathering, development, UAT, launch, and go to market execution.• Supported internal resource management, including project intake, capacity planning, and estimation.• Helped to develop customer store / eCommerce vision, collaborating with Customer Success to identify and… Show more • Managed complex and critical projects and programs for top net-new and existing customers using both Traditional and Agile project methodologies.• Provided customer support for research, scoping, requirements gathering, development, UAT, launch, and go to market execution.• Supported internal resource management, including project intake, capacity planning, and estimation.• Helped to develop customer store / eCommerce vision, collaborating with Customer Success to identify and close related opportunities.• Acted as a liaison between senior customer executives and internal Digital River teams, providing continuous updates on opportunities, goals, and risks.• Collaborated across Digital River departments including Product, Engineering, IT, Finance, Marketing, Sales, and Leadership, ensuring full alignment with business and strategic objectives.• Refined and optimized project management processes and standards across the Delivery Team to improve efficiency and quality.• Mentored, coached, and trained fellow Project Managers, supporting team / methodology growth and development.Highlights: managing and launching projects for multiple top ten customers; leading the client-facing team that went live with the first Apple Pay and Google Pay implementations; receiving an annual MVP award from Sales, recognized for my support in closing and delivering mission-critical net-new opportunities.Recognition: Sales MVP 2020 Show less

Greater Minneapolis-St. Paul Area

• Managed projects and programs for net-new and existing customers using both Traditional and Agile project methodologies.• Provided customer support for research, scoping, requirements gathering, development, UAT, launch, and go to market execution.• Supported internal resource management, including project intake, capacity planning, and estimation.• Collaborated across Digital River departments including Product, Engineering, IT, Finance, Marketing, Sales, and Leadership, ensuring… Show more • Managed projects and programs for net-new and existing customers using both Traditional and Agile project methodologies.• Provided customer support for research, scoping, requirements gathering, development, UAT, launch, and go to market execution.• Supported internal resource management, including project intake, capacity planning, and estimation.• Collaborated across Digital River departments including Product, Engineering, IT, Finance, Marketing, Sales, and Leadership, ensuring full alignment with business and strategic objectives.• Refined and optimized project management processes and standards across the Delivery Team to improve efficiency and quality.• Mentored, coached, and trained fellow Project Managers, supporting team / methodology growth and development.Highlights: collaborating with Product on the rollout of Digital River’s first Headless / API stores; launching Digital River’s first (and only to date) India Onshore Physical client; launching Digital River’s first (and only to date) China Onshore Physical client; supporting the first rollout of Cross-Border with Landed Cost; receiving an annual MVP award from Sales, recognized for my support in closing and delivering mission-critical net-new opportunities.Recognition: Client Ovation - Q4 2018, Sales MVP 2019 Show less

Greater Minneapolis-St. Paul Area

• Led multiple projects simultaneously through the full lifecycle (including intake, requirements gathering, development, testing, and launch).• Developed comprehensive project plans to guide execution and ensure alignment with project scope.• Managed projects using both Agile and Traditional methodologies.• Created status reports and escalated issues as necessary to mitigate risk and maintain momentum.• Supported the delivery team in evolving process standards to increase… Show more • Led multiple projects simultaneously through the full lifecycle (including intake, requirements gathering, development, testing, and launch).• Developed comprehensive project plans to guide execution and ensure alignment with project scope.• Managed projects using both Agile and Traditional methodologies.• Created status reports and escalated issues as necessary to mitigate risk and maintain momentum.• Supported the delivery team in evolving process standards to increase overall efficiency and quality.Highlights: leading migrating from SAP APO to internal Fulfillment Platform to allow for the former's shutdown; managing multiple full-checkout redesigns for top customers; full redesign and rollout of Delivery SharePoint site and processes.Recognition: ACE Award - September 2017 Show less

Greater Minneapolis-St. Paul Area

• Led multiple projects through the full lifecycle (including intake, requirements gathering, development, testing, and launch).• Developed comprehensive project plans to guide execution and ensure alignment with project scope.• Managed projects using both Agile and Traditional methodologies.• Created status reports and escalated issues as necessary to mitigate risk and maintain momentum.Highlights: updating customer sites to support responsive / mobile viewports; rolling… Show more • Led multiple projects through the full lifecycle (including intake, requirements gathering, development, testing, and launch).• Developed comprehensive project plans to guide execution and ensure alignment with project scope.• Managed projects using both Agile and Traditional methodologies.• Created status reports and escalated issues as necessary to mitigate risk and maintain momentum.Highlights: updating customer sites to support responsive / mobile viewports; rolling out aftermarket warranties on multiple clients; managing the launch of one of Digital River's first physical subscription stores; assisting with the design and rollout of multiple complex private and onsite stores for top physical customers.Recognition: Associate of the Quarter - Q2 2015 Show less

Greater Minneapolis-St. Paul Area

• Managed day-to-day operations for multiple large physical fulfillment clients.• Provided consulting on site optimizations, improvements, and recommended enhancements.• Served as the primary point of contact for operational needs, including product offers, store configurations, and site changes.• Resolved client issues and concerns promptly to maintain satisfaction.• Leveraged knowledge of client implementation to quickly resolve issues and escalations.• Monitored site… Show more • Managed day-to-day operations for multiple large physical fulfillment clients.• Provided consulting on site optimizations, improvements, and recommended enhancements.• Served as the primary point of contact for operational needs, including product offers, store configurations, and site changes.• Resolved client issues and concerns promptly to maintain satisfaction.• Leveraged knowledge of client implementation to quickly resolve issues and escalations.• Monitored site performance and events, offering technical support and effective communication.• Conducted client training sessions to enhance platform proficiency.• Managed or supported projects requiring technical expertise, ensuring timely delivery / launch.• Collaborated with internal and external teams to complete tasks and provide regular status updates to client teams.• Refined processes and standards to improve operational efficiency. Show less

Greater Minneapolis-St. Paul Area

• Supported revenue, profitability, retention, and growth objectives by collaborating directly with clients and Customer Success Managers.• Provided store design support, including product updates and configuration changes.• Provided support to clients in store maintenance, accounting, inventory management, and customer service.• Assisted in the development and execution of client marketing programs and offers.• Identified sales opportunities for growth and partnered with… Show more • Supported revenue, profitability, retention, and growth objectives by collaborating directly with clients and Customer Success Managers.• Provided store design support, including product updates and configuration changes.• Provided support to clients in store maintenance, accounting, inventory management, and customer service.• Assisted in the development and execution of client marketing programs and offers.• Identified sales opportunities for growth and partnered with Customer Success to achieve targets.Recognition: Associate of the Quarter - Q3 2011, Associate of the Month - October 2011, Associate of the Quarter - Q4 2012 Show less

Minnetonka, Minnesota, United States

• Managed the development of multiple simultaneous software projects.• Created and maintained design documentation and assured milestones were delivered on time.• Brought to market high quality software for Windows, OS X, Xbox 360, Wii, Nintendo DS, PlayStation 2, Sony PSP, and Facebook.• Planed and conducted usability tests and focus groups, to assure best possible user experiences and company/brand perception.• Interfaced with, directed, and removed barriers for teams in both… Show more • Managed the development of multiple simultaneous software projects.• Created and maintained design documentation and assured milestones were delivered on time.• Brought to market high quality software for Windows, OS X, Xbox 360, Wii, Nintendo DS, PlayStation 2, Sony PSP, and Facebook.• Planed and conducted usability tests and focus groups, to assure best possible user experiences and company/brand perception.• Interfaced with, directed, and removed barriers for teams in both the development (programming, art, design) and publishing (quality assurance, marketing, sales) areas.• Worked directly with licensors and localization partners from around the world.Some of the games I worked on as Associate Producer or Producer:Spitfire Heroes: Tales of the RAF (DS)Aquarium by DS (DS)Fantasy Aquarium by DS (DS)Fab 5 Soccer (DS)USA Today Crossword Challenge (DS)Cake Mania: Baker’s Challenge (PS2/PSP)Candace Kane’s Candy Factory (Wii/DS) Candace Kane’s Candy Factory (PC/Mac + Facebook)Animal Boxing (DS)Little Red Riding Hood’s Zombie BBQ (DS) IGN EDITOR'S CHOICEStoked (Xbox 360)Indianapolis 500 Evolution (Xbox 360)We Wish You a Merry Christmas (Wii)Stoked: Big Air Edition (Xbox 360)Pet Pals: New Leash on Life (DS)Triple Crown Snowboarding (Wii)Mahjongg Mysteries: Ancient Egypt (DS)Dragon's Lair (DS)Dragon's Lair Trilogy (Wii)ATV Wild Ride (DS) Show less

Plymouth, Minnesota, United States

Led a team focused on assuring that high quality, balanced, stable, and bug free software went to market. Generated test plans and managed project bug database to assure that all issues were logged, accurate, and up to date. Worked directly with the developers to clear up quality issues causing problems, and assisted in communicating with first parties if necessary. Answered technical support calls and emails from customers, and assisted them in getting their product up and running.Some… Show more Led a team focused on assuring that high quality, balanced, stable, and bug free software went to market. Generated test plans and managed project bug database to assure that all issues were logged, accurate, and up to date. Worked directly with the developers to clear up quality issues causing problems, and assisted in communicating with first parties if necessary. Answered technical support calls and emails from customers, and assisted them in getting their product up and running.Some of the games I've worked on as QA Tester or QA Lead:Age of Empires III (Mac)Age of Empires III: The WarChiefs (Mac) Vegas Casino (DS)Fullmetal Alchemist: Trading Card Game (DS)WordJong (DS)John Deere: Harvest in the Heartland (DS)Indianapolis 500 Legends (Wii)Indianapolis 500 Legends (DS) Show less

Provided academic support, advice and assistance to an incoming group of freshmen for the academic year. Learned and applied counseling and mediation skills to solve personal and interpersonal issues. Other duties included discipline, programming, and emergency response. Took a very active role in the yearly training of new staff members. Work included nighttime staffing of an informational desk, providing customer service both in person and via telephone.

Created new support materials for students and staff for the upcoming school year. Great focus on professional writing with projects including student guides, staff programming guides, staff manual revisions, and monthly newsletters. Stayed in contact with upcoming summer conference group leaders and provided assistance on arrival.

B.S., Biology

B.A., German Language

with Honors