Matt Heuer Email & Phone Number

Provo, Ut, Us

Tampa, Fl, Us

Act as a go-to resource and initial escalation point for the Security Engineering team. Assist with advanced troubleshooting of the StratoZen product line and provide guidance to both partners and internal teams regarding cybersecurity best practices and optimal configurations for the StratoZen and FortiSIEM products and services. Continue to maintain and manage the StratoZen FortiSIEM appliances and infrastructure in AWS. Notable achievements:• Facilitated a smooth handoff of parts of the StratoZen environment and applications to new internal teams• Led support team through several major personnel and process changes• Assisted new development team with understanding and troubleshooting of legacy StratoZen systems and applications. Required quickly learning to read and troubleshoot php and python with very little previous experience.

Tampa, Fl, Us

This role is a hybrid of Infrastructure Engineering and Cybersecurity Engineering. Oversee and administer internal legacy StratoZen production infrastructure. Manage 60+ instances and VM’s across several different platforms and services. These include AWS, VMWare, Cisco, Fortinet, CentOS, and Ubuntu, among others.• As sole engineer responsible, successfully recovered a SIEM cluster after system failure in less than 24 hours with minimal data loss. Effort was complicated by complete lack of direction or documentation from vendor. Solution required creativity, ingenuity, perseverance, and coordination between disparate vendor and platform support teams.Work with partners to deploy and configure full SIEM appliances.Also continuing responsibilities from previous Cybersecurity Engineer II role.

Tampa, Fl, Us

StratoZen was acquired by ConnectWise in November 2020. Continued role as a Cybersecurity Engineer II supporting our partners that use StratoZen's services.

Draper, Ut, Us

StratoZen was acquired by ConnectWise in Nov 2020Reporting to the VP of Operations, provide Level II technical support to clients including SIEM rule tuning and creation, report design and generation, technical training on use and purpose of the SIEM, and onboarding new monitored devices into SIEM. Manage internal IT environment for startup ahead of acquisition by ConnectWise.• Oversee service delivery to 120+ business partners. Monitor 600+ organizations and provide advanced technical support for 25,000+ devices and 40+ FortiSIEM deployments. • Collaborated with CTO on research for new technologies, including Splunk, Elastic SIEM using Elastic Cloud, SentinelOne endpoint protection, and Frikky Shuffle.• Created on-premise test environment within 2 weeks of initial request; sourced hardware, configured, and deployed under-budget.• Process 60+ customer engagements per month.• Spearheaded update to employee laptops; researched options and decided on an upgrade path to improve employee QoL while minimizing cost.• Within 5 hours, averted Christmas Day client crisis; identified potential cyber-attack and took steps to contain attack and avoid potentially significant downtime.

Lehi, Ut, Us

Reported to the Director of IT. Completed system improvements, monitored and installed security patches, took on-call rotations, and utilized NOC to monitor production systems and catch abnormalities. • Reduced Network Operations Center downtime 95% while improving NOC display performance and engineer response time by researching and deploying a replacement system under a tight budget.• Led project to reduce patch management time >50% by converting manual installation and tracking process to automated solution to use across all operating system versions in production. • Operated Entrata NOC, observing internal production environment and hardware systems, and reported any observed issues to appropriate teams.

Lehi, Ut, Us

Delivered IT support for 500+ on site and remote employees. Provided troubleshooting for hardware/software, managed Active Directory Group Policy, configured new workstations and laptops, and supported company email/document sharing.• Attained 99.9% Customer Satisfaction Rating for exceptional response and solutions on 1,000+ support tickets per year.• Designed process for equipment onboarding and training of new call center employees at remote locations; traveled onsite to set up new equipment and train new employees on equipment use.• Reduced work hours by 90% (equating hundreds of hours) by researching and implementing a new workstation imaging solution to replace the previous manual and error-prone process; after the initial solution was rejected due to cost identified a solution that was successfully deployed to 3 office locations well under budget.• Implemented a new live broadcasting system, improving reliability and video and sound quality, and enabling employees at remote locations to access corporate meetings and events.• Oversaw Active Directory and Windows accounts for 500+ remote employees.

Orem, Ut, Us

Supervised the stadium operations booth and directed the in-stadium entertainment experience during games. Coordinated with the on-field promotions team and stadium PA announcer for spectator events, activities, announcements, and sponsor commercials. Operated stadium audio-visual system. Supervised and trained new personnel assigned to the operations booth.The Orem Owlz were a short-season, rookie level team affiliated with the Los Angeles Angels.

Orem, Ut, Us

• Assisted with operation and maintenance of stadium I.T. infrastructure including network and server equipment• Operated on-screen scoreboard software for game broadcasts• Assisted the Video Director with video equipment planning and setupThe Orem Owlz were a short-season, rookie level team affiliated with the Los Angeles Angels.

Bachelor Of Science (B.S.), Information Technology, Emphasis Network Administration And Security

Bachelor Of Science (B.S.), Audiology & Speech-Language Pathology

Associate Of Science (A.S.), General Education