Matthew Groff Email & Phone Number

Canada

Edmonton, Alberta, Canada

I'm an accomplished telecommunications expert with a strong track record in managing extensive systems, overseeing 8000+ users, and 1000+ mobile devices. My core competencies include:- Proficient in requisitioning telecom equipment, hardware, software, and testing tools for cost-effective solutions.- Proficient at ensuring secure LAN and WAN compatibility, enhancing connectivity.- Skilled in evaluating software/hardware for efficiency and reliability in existing systems.- Experienced in installation, troubleshooting, and system repair, ensuring seamless communication.- Committed to swift issue resolution and user satisfaction through procedural and technical solutions.- Proficient in Cisco Call Manager, Unity Connection, and Avaya CS1000 integration.- Perform periodic system maintenance and upgrades for peak performance.- Prioritize customer service requests for prompt resolutions.- Coordinate with vendors for contracts, billing, and exploring new services.I am passionate about driving tech advancements to support organizational growth. Let's connect to explore how my expertise can benefit your network and telecom initiatives.

Edmonton, Alberta, Canada

As a Telecom System Administrator, I've led critical initiatives, including:- Integral to planning, RFP procedures, and successful Avaya Aura PBX setup for 3000+ users.- Efficiently selected vendors and oversaw purchase orders for telecom equipment.- Coordinated daily hardware maintenance and configurations for peak performance.- Created user guides and knowledge base articles to foster team growth.- Provided technical guidance and mentorship, promoting team cohesion and efficiency.- Contributed to comprehensive procedure documentation for network locations.- Expertly installed patch panels, racks, and cabinets, ensuring robust network infrastructure.- Conducted cable and equipment tests, ensuring flawless transmission and functionality.- Trained new employees and assisted in user onboarding.- Proficiently administered Nortel/Avaya PBX, covering analog, digital, and VOIP systems.

Edmonton, Alberta, Canada

As an accomplished Telecom System Administrator, I've been at the forefront of pivotal initiatives, including:- Leading complex industrial installations and contributing to the development of cutting-edge hardware and software.- Traveled abroad to train staff on installation methods, ensuring a global understanding of best practices.- Meticulously created documentation for processes, enhancing operational efficiency.- Spearheaded efforts to revolutionize real-time satellite logging, potentially saving millions of dollars for each oil and gas well logged.- Collaborated with vendors to enhance system accuracy, optimizing the auto-find process to locate satellites more precisely.- Proficiently troubleshooted equipment, including component-level repairs, ensuring minimal downtime.- Conducted rigorous testing and confirmation of satellite equipment post-installation, guaranteeing optimal performance.- Traveled to diverse locations to train technologists in satellite equipment installation and maintenance, fostering a skilled and versatile workforce.

Edmonton, Alberta, Canada

With a robust background in telecommunications, I bring hands-on experience in two critical areas:Fiber Optic Network Expertise:- Proficient in installation, troubleshooting, and emergency response for Shaw's fiber optic network.- Specialized in fiber splicing, FOSC preparation, and installation for new fiber lines.- Utilized OTDR for precise troubleshooting and fiber termination at the head end.- Worked on aerial and underground fiber optic routes, including confined spaces, with relevant certifications.Customer-Centric Service Technician Role:- Directly engaged with customers to resolve issues related to internet service, VOIP phone service, and analog/digital/HD television services.- Conducted new outlet installations, aerial drop replacements, and temporary drops for below-ground directional drilling when necessary to address problems.- Collaborated with outside plant technicians to enhance services and address area-wide issues.- Proficiently used multi-meters and RF meters to measure signal levels, pinpoint problems, and verify solutions.- Actively sold and installed new equipment to customers as required and replaced faulty or outdated equipment when needed.