Oversaw multiple lines of business and contracts for client Circle K and established the Solution Owner (a blended product and project role) team within Rocket Partners.- Led client engagement to build an integration platform used in establishing a new enterprise loyalty product that has grown from zero to 6 million customers.- Managed two separate development teams and partnered with 15+ client teams across the enterprise to collaboratively design and deliver technology used by millions of Circle K customers. Responsible for setting requirements, establishing project schedule, designing the software development lifecycle, and implementing a testing strategy. - Established Solution Owner team at Rocket Partners, a new role that is responsible for leading 50+ technologists across the globe to deliver on client business objectives. Set business objectives, outlined role definition and provided project oversight for a portfolio of projects. Key Technologies: Azure, Jira, Confluence, Miro, Swagger, SmartSheets

Drove product strategy and creation of a new digital product portfolio for the lottery industry. Portfolio consists of mobile, web, player account management, draw games, digital instants, and loyalty platforms.- Led effort to consolidate, optimize, and standardize product and application offerings across enterprise.- Chaired digital decision and executive counsels to determine and enact business, product, and technology strategies.- Consolidated portfolio from 40 applications supported to 9 resulting in cost savings and increased focus on core applications.

Managed lottery systems product portfolio suite comprising six customer-facing products including business intelligence, central gaming system, and retailer/sales support applications.- Created product roadmaps by collaborating with customers and a variety of stakeholders from user communities, support teams, and executives to define key capability.- Determined financial viability and secured funding for product development efforts.- Performed product demonstrations and presentations for customers and internal stakeholders. Created marketing and proposal content designed to accurately reflect product capabilities and excite potential customers.- Secured a profitable 15-year contract across the systems product line.

Managed multiple customer implementation programs including a variety of software, systems, point of sale, facility, training, and organizational deliverables. Served as primary contact for relationship between SG and customer.- Managed a $10+ million two-year program with 100+ people in six countries to implement internet sales and host systems for the Atlantic Lottery (Canada).- Led multi-disciplinary team resulting in implementation of a full system contract for the North Dakota Lottery including retail POS terminals, internet lottery sales, and a testing facility. Project delivered on schedule and under budget ($5.5 million). Responsible for all project management aspects including budget management, resource allocation, schedule, and client management.- Managed project implementation of the first-ever internet ticket sales for the Minnesota State Lottery, including both draw and electronic instant tickets. Responsible for all project management aspects including budget management ($3 million), resource allocation, schedule, and client management.- Managed North Carolina Education Lottery implementation of lottery ticket sales for draw games on an innovative internet platform. Responsible for all project management aspects including budget management ($3 million), resource allocation, schedule, and client management.

Led custom development initiatives of enhancements and defect fixes for enterprise change management and source code management applications. Responsibilities included facilitating the change control board, creating and maintaining the project schedule, eliciting requirements, and performing quality assurance testing. - Coordinated selection of an Application Lifecycle Management system for use through the enterprise. Engaged vendors to create a pilot program for 100+ stakeholders.

Led implementation teams consisting of between 2-7 resources through multiple client integrations on Order Management Systems (OMS) and Warehouse Management Systems and Managed the IT-Client relationship by functioning as primary contact for ecommerce and Direct to Consumer clients including Target.com, Motorola, and GlaxoSmithKline. - Performed Project Manager responsibilities throughout project lifecycle including creating and maintaining the project schedule, tracking tasks and issues, prioritizing functionality, securing resources, and assisting Executive team in creating the Statement of Work.- Oversaw functional requirements elicitation, documentation, and verification from multiple levels of business systems users. - Worked with client IT teams to create Interface Mapping Documents in support of client integrations.- Led multi-person testing and Quality Assurance teams on various OMS Releases designed to reduce defects and cut down on system outages. Created and documented test scenarios, coordinated testing responsibilities among team members, and oversaw post implementation verification.

Performed business analyst activities for a variety of business intelligence systems within the Enterprise Data Warehouse organization.- Collaborated with users to identify, document, and prioritize break fix issues resulting in improved system stability and customer satisfaction.- Identified business requirements and maintained project schedules for system releases, leading to improved usability and functionality. Presented status to clients and management.

Responsible for requirements elicitation, software development, and data analysis for a variety of analytics across multiple business units.- Provided 24x7 support for the Enterprise Data Warehouse including break fix support, root cause analysis, and quality assurance.- Served as an internal consultant, instructing analysts to develop queries, extract data, and turn data into actionable information.- Spearheaded efforts to conceptualize, gather requirements, manage schedule, and develop the High Opportunity Quote reporting system.- Recipient of a “Pillar of Excellence” award.

- Partnered with multiple vendors to provide customer, sales, and services information used for various marketing initiatives. - Created a contact center systems availability dashboard that identified total systems availability and other key performance indicators for 30+ applications in a 1000 agent call center. Initiative resulted in improved operational stability by allowing management to identify troubled systems and track root causes.