Matthew Maher Email & Phone Number

Basildon, Gb

Bromley, England, United Kingdom

Working with the infrastructure team and managing the company's serversKey Responsibilities:Key focus on patch management and day to day queries.Working closely with the internal tools and the development team.Rebuilt WSUS server and integrated that into SCCM.Setup additional servers for game projects and set permissions. (VMware)Supported the 2nd line team with any issues.Key Achievements:Transitioned the business to work from home due to covid.Upgraded our… Show more Working with the infrastructure team and managing the company's serversKey Responsibilities:Key focus on patch management and day to day queries.Working closely with the internal tools and the development team.Rebuilt WSUS server and integrated that into SCCM.Setup additional servers for game projects and set permissions. (VMware)Supported the 2nd line team with any issues.Key Achievements:Transitioned the business to work from home due to covid.Upgraded our Server Room and Servers whilst the studio was working from home. Show less

Bromley, United Kingdom

Managing the Support Team.Key Responsibilities:• Hiring of new employees (March 2018)• Management of a team of 5 IT supports technicians; developing workflows and processes to ensure excellent service to 350 users.• Day to day purchasing for the IT department, including overseeing our workstation expenditure (approx 1 -2 million pounds).• Designed workstations to fit business needs and organised supply chain.• Set up a second office.• Supported and trained… Show more Managing the Support Team.Key Responsibilities:• Hiring of new employees (March 2018)• Management of a team of 5 IT supports technicians; developing workflows and processes to ensure excellent service to 350 users.• Day to day purchasing for the IT department, including overseeing our workstation expenditure (approx 1 -2 million pounds).• Designed workstations to fit business needs and organised supply chain.• Set up a second office.• Supported and trained the team.Key Achievements:• Managed a large refurbishment of our current building, working closely with various 3rd parties.• Completed an internal management training track Show less

Bromley, England, United Kingdom

Senior Support RoleKey Responsibilities:• Managing day to day support requirements.• Purchasing of new IT equipment for staff.• Hiring of an apprentice, to help image and deploy new workstations and set up new equipment.• Worked closely with suppliers to ensure stock levels were always adequate.• Setting up of SCCM alongside the IT Director in 2016.Key Achievements:• Setup of an MDT Server for faster workstation deployment with the use of PowerShell… Show more Senior Support RoleKey Responsibilities:• Managing day to day support requirements.• Purchasing of new IT equipment for staff.• Hiring of an apprentice, to help image and deploy new workstations and set up new equipment.• Worked closely with suppliers to ensure stock levels were always adequate.• Setting up of SCCM alongside the IT Director in 2016.Key Achievements:• Setup of an MDT Server for faster workstation deployment with the use of PowerShell scripts. Show less

Key Responsibilities:• Provided day to day technical support while assisting other staff members.• Educated new staff about our systems.• Supported the Senior System Engineer with some minor backup tasks and assisted in technical meetings with end-users.• Quickly learnt about PC Hardware and Basic Networking.• Supporting game development applications.• Assisted staff with a wide range of technical issues.• Co-ordinated all the non-server hardware during an office… Show more Key Responsibilities:• Provided day to day technical support while assisting other staff members.• Educated new staff about our systems.• Supported the Senior System Engineer with some minor backup tasks and assisted in technical meetings with end-users.• Quickly learnt about PC Hardware and Basic Networking.• Supporting game development applications.• Assisted staff with a wide range of technical issues.• Co-ordinated all the non-server hardware during an office move of 110 peopleKey Achievements:• Found a solutions for the development team local administration requirements. Show less

Basildon

• Whilst studying in my spare time for my CompTia A+ and CCNA I joined Tesco. I further developed my customer service skills.• I have joined the management training track.• Trained First Aider

Wickford

• Providing relevant advice to customers, identifying each individual’s requirements and offering specific products to meet their financial needs • Assisting customers in choosing various products from loans to insurance, providing useful information and maintaining customer satisfaction to consistently meet company targets and objectives

London, United Kingdom

• Started as a cashier and after 8 months was promoted to the customer service desk because of my skill communicating to customers.