Oversee Day-to-Day Operations, such as: monitoring of call center metrics for quality assurance, administrative supply management and fulfillment, liaison between vendors, provide IT support and initiate support with outside IT vendor when required, and collection and addressing of patient feedback,. MOA Oversight: Manage the Front Office, Referrals, Medical Records, and Dental department operations. Ensuring that the highest levels of patient service are provided, department operations are being conducted in a manner consistent with CAN policies, incoming inquiries and requests are handled professionally, routine auditing of departments to ensure accuracy and recognize opportunities for improvement, and periodic performance reviews and annual evaluations. Maintaining a focus on consistently improving and recognizing opportunities for enhancements.Facility Management: Manage and ensure consistent upkeep of CAN sites such as environmental services, building systems, and maintenance to ensure safety, cleanliness and organization of CAN facilities. Initiate and monitoring of repairs, as necessary. Project Management: Assist in projects under Chief Operating Officer direction. Propose ideas and feedback for new projects based of off recognized opportunities.

MOA Lead, consists of, but not limited to: supervising MOAs, providing high level administrative support, ensuring an efficient & effective workflow for the Front Desk, Call Center, and Referrals. Providing peer orientation and training for new staff members, assisting patients to ensure superior levels of patient satisfaction, maintain accurate schedules between providers, auditing patient accounts for quality and consistency, prepare work schedules for supervised staff, monitoring time sheets as well as PTO request. Active participation in MOA Hiring and performance management. Assess and propose improvements directly to COO, managing patient communications between the Front Desk, Call Center, and Referrals. Manage supplies for office and create monthly orders. Assist with patient complaints for both Front Office and Referrals. Ensuring de-escalation and positive culture is being utilized and approached. Coordinating with COO with conducting periodical performance evaluations, procurement of supplies, assisting with patient complaints, and promoting de-escalation & positive culture.

A Front Office Team Lead consists of, but not limited to: supervising MOAs, providing high level administrative support, ensuring an efficient & effective workflow for the front desk and call center, providing peer orientation and training for new staff members, assisting patients to ensure superior levels of patient satisfaction, maintain accurate schedules between providers, auditing patient accounts for quality and consistency, prepare work schedules for supervised staff, monitoring time sheets as well as PTO request, assess and propose improvements directly to Direct of Operations, managing patient communications between the front desk and call center, actively participating in hiring and performance management in coordination with Director of Operations, Coordinating with Director of Operations with conducting periodical performance evaluations, procurement of supplies, assisting with patient complaints, and promoting de-escalation & positive culture.

Provide high level administrative support to the medical office, such as but not limited to: answering and directing calls/messages, addressing scheduling errors and making corrections when needed, insurance verification and eligibility for patients, receiving and assigning incoming faxes to the correct patient and staff, ensuring effective and efficient flow for the front desk, provide support for new staff members, auditing for quality assurance, assessing and proposing improvements to Director of Operations, and organization and restructuring systems that are recognized to need improvement.

Ensured exemplary welcoming to all patients entering the health center, maintained efficient opening of the building and organizing patients to the correct areas, provide high level support to the medical office as a whole, such as but not limited to: answering & directing phone calls, assisting patients with registration and check-in/out, collecting co-payments, verifying insurance, ensuring correct patient information entered into electronic medical records to ensure superlative patient satisfaction, maintaining and protecting HIPAA, perform daily EBO reporting, and more.

As a Director Of Operations at Chick-Fil-A, my duties consisted of, but not limited to: Ensuring exceptional business operations in every area, Maintaining flow of business, Problem-Solving on the spot to ensure maintained flow, Process development of each individual area, ensuring accurate financials, opening & closing procedures, back office task such as safe reports, day of operations finalizations, etcetera.

As a Shift Team Leader at Chick-Fil-A, duties included, but not limited to: ensuring exceptional flow of business at all time, maintaining high quality standards throughout each daypart, maintaining schedule of given shift and delegating individuals into best positions for business, dealing with staff concerns and addressing efficiently, maintaining customer satisfaction, and assisting any given position when needed, etcetera.

Daily task consisted of, but not limited to: Operated delegated positions to ensure proficient flow of menu items, ensured customer satisfaction during peak hours, resolve customer complaints efficiently for the benefit of all parties involved, preparing high quality food according to food safety guidelines and procedures, etcetera.