Matthew Thompson Email & Phone Number

As a Senior Program Analyst supporting the Department of Veterans Affairs (VA) on the Franchise Fund Support Services (FFSS) project, I specialize in managing and optimizing processes within the Change Control Management team. With a strong focus on ensuring the integrity and quality of our project deliverables, I lead and participate in comprehensive audits to ensure compliance, identify areas for improvement, and support the continuous enhancement of services for veterans.My role involves facilitating effective change control processes, managing stakeholder communication, and conducting detailed analyses to ensure that system changes align with organizational goals and regulatory requirements. I bring a deep understanding of audit procedures, risk management, and data analysis, which allows me to ensure that all changes are thoroughly vetted and that the FFSS project consistently delivers excellence.

Detroit, Michigan, United States

• Manage the entire Insurance portfolio of project work requests from ideation, prioritization, and project kick off/completion. Averaging 150 requests annually• Led overall Governance process including Project Work Request Review meetings, Prioritization meetings, Leadership Governance meetings• Develop and maintain strong relationships with cross functional organizations within Ally. Serving as a liaison between agile squads and stakeholders• Effectively communicate product and project updates to leadership and various stakeholders throughout the organization• Utilized statistical tools to analyze project performance metrics, providing actionable insights for continuous improvement and optimization.• Identified, established, and maintained a process for Insurance call center representatives to identify IT business system changes. Averaging 60 requests annually• Enhanced Operations Governance Process by improving monthly routines and honed Jira site for optimal management and communication of portfolio• Facilitated an insurance organizational strategic initiative to adopt agile project management methodology across all business systems• Oversee the management and retention of project documentation to comply with legal, regulatory, and business requirements• Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes• Responsible for quarterly department team meetings which include slide deck composition from multiple leaders, planning, organizing, and hosting/leading the meeting

Detroit, Michigan, United States

• Member of an agile squad to effectively deliver website enhancements and/or defects• Story/Requirements writer, tester, and test case creator• Lead contact for the sales team to provide technical support for a customer facing application• Responsible for servicing over 2,500 customers consisting of over 19,000 users across the United States and Canada• Developed and maintained relationships with integration partners, utilizing analytics to assess partnership performance, facilitate meetings, and train field and support teams for enhanced collaboration and effectiveness • Community Involvement Pillar Lead for the Insurance organization. Planned and executed medium to large scale giving back events• Assisted the Senior Vice President of Operations

Auburn Hills, Michigan

• Founded an athletic and fitness training facility serving amateur to professional athletes• Delivered 12 years of strong leadership experience. Employed financial analytics to assess profitability, manage budgets, and make strategic investments, resulting in an 8 percent average annual revenue growth• Emphasized employee engagement and recognition to inspire a team to effectively collaborate and perform at a high level• Implemented data-driven decision-making processes, fostering a culture of informed choices and adaptability within the organization consisting of nearly 150 players and 36 coaches.• Conducted thorough data-based market research and competitor analysis to identify business opportunities and formulate effective marketing strategies.• National Academy of Sports Medicine Certified Person Trainer including several advanced certifications• Served as a Consultant in the Recreation Department for Saudi Aramco in Dhahran, Saudi Arabia. Working internationally throughout the Middle East, Europe, and Asia with a diverse clientele