Provided industry leading client support during all stages of sale of Walworth Valves.

Provided superior sales and customer support to clients by creating proposals, responding to sales and information inquiries, guiding clients through purchase decision making process, and providing technical product information.

Stored, distributed, managed, and tracked various company and project documentation for the Process Technology business unit. Ensured efficient document control structure, flow of information both internally and externally, and implementation on assigned projects.

Defined and implemented internal communication strategy for Pharmacy Solutions business unit. Developed communication plans and vehicles for internal audiences and business line customers. Measured effectiveness to drive continuous improvement. Designed and managed business unit intranet, created content, and leveraged online collaboration tools sharing news and information, soliciting feedback, generating excitement, highlighting results, and connecting geographically dispersed employees. Provided strategic and tactical communication advice and support to business unit president and leaders while effectively operating in complex organization.Key Accomplishments:- Produced town hall meetings with business leadership team for home office and field employees increasing employee engagement and consistently achieving survey ratings above 90% on value.- Created and implemented lunch and learn program to improve business acumen and connection to strategy. Employee participation exceeded leadership expectations and survey scores consistently above 95% rating.- Developed and executed two separate two-day offsite business meetings with more than 300 attendees, resulting in survey ratings of almost 100% satisfaction with value and effective use of time.- Managed department budget and promoted from specialist to manager after eight months with company.

Responsible for executive communications, internal and external communications, advertisements and corporate newsletter directed to U.S. Congressional staffers. Managed external vendors for print and video production.Key Accomplishments:- Established video production capabilities and acted as video production coordinator for numerous video projects, including a one month, 11 video series for the 2005 Congressional Medal of Honor Society convention.

• Prepared media packets and press releases directed to statewide media outlets for health initiatives.• Conducted monthly media analysis for specific campaigns and company-wide coverage. • Managed events, ranging from an all employee celebration with more than 1,500 guests to company booths at the Phoenix Parks & Recreation Earth Day celebration.

Supported internal and external communication outlets in broadcast journalism, print journalism, and marketing capacities.

Ensured extraordinary customer experience by responding to customer questions and needs. Responsible for troubleshooting effectively and resolving and following up on customer issues. Ensured customers’ needs were addressed promptly, and communicated effectively with management team. Ensured positive experience for internal and external customers by maintaining integrity of operating procedures including inventory management, cash management, point of sale paperwork and recordkeeping. Acted as operational liaison between agents, vendors, customers and various Alltel departments. Sold all products and services offered by company. Key Accomplishments:- Consistently exceeded sales quota.

Responsible for electronic news gathering, writing and editing, plus command information, for internal and external audiences. Prepared media packets for both print and broadcast media and facilitated local and national media during tours and press conferences. Served as news director at American Forces Network and was in charge of local news for internal military audience. Implemented several marketing and advertising techniques for command information from variety of leaders.Key Accomplishments: - Attended U.S. Army Primary Leadership Development Course and graduated on Commandant’s list.- Served as field reporter for radio and television in Kosovo, Honduras, and Germany.