Matthew Linzer Email & Phone Number

Cary, North Carolina, United States

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

• Serve as member of the in-store sales team working with customers to complete their car buying journey including, finding, paying for, protecting, and finally driving away in their car and while creating an iconic experience to every customer who walks through the doors• Has led the company NPS score for customer satisfaction since September of 2021 for all floor sales consultants nationwide.• Earned “Presidents Club” status on week 30 of employment after successful converting over 100 units with 60% up-sell percentage.• Appointed to Sales Consultant Coordinator team, responsible for identifying barriers and/or identifying potential missed opportunities in customer interactions to create solutions to anything which may compromise customer satisfaction and total sales.• Became a sales mentor, training new associates one-on-one to equip them for success in their new role.• Has received more than 50 formal recognitions from senior management for top rated customer feedback, completing projects around the store, and devoting extra time to aid customers and associates in day-to-day operations.

Bellmore, New York, United States

• Oversee business operations of a 46,000 square foot facility including training, scheduling, financial reporting, operations budgeting, ice marketing and sales, and customer service. • Created a work feedback program with incentives which included monthly performance reports to boost employee morale. • Implemented a new staff safety and communication plan using an extensive checklist and log-based reporting system to help mitigate the significant amount of risk in our line of work. • Created the facility's first standardized training program, which included OSHA courses and a shadowing program, to ensure that all new staff members would receive the same preliminary training and to ensure everyone has the chance to succeed and stay safe. • Became an advocate of using technology, including digital scheduling, online sales, and a POS system, to increase efficiency and lower overhead costs, and though the project is not complete, monthly expenses are dropping significantly.

Bellmore, New York, United States