Manager, Customer Success
Current
Jan 2024 - Present
AeroLeads people directory · profile
Matthew Lugo Email & Phone Number
Customer Success & CX Leader, Currently @ 🌱, Previously @Meta
at
Sprout Social, Inc.
1 work email found
@facebook.com
3 phones found area 646 and 347
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success & CX Leader, Currently @ 🌱, Previously @Meta
Location
New York City Metropolitan Area, United States, United States
Who is Matthew Lugo? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Matthew Lugo is listed as Customer Success & CX Leader, Currently @ 🌱, Previously @Meta at Sprout Social, Inc., based in New York City Metropolitan Area, United States, United States. AeroLeads shows a work email signal at facebook.com, phone signal with area code 646, 347, and a matched LinkedIn profile for Matthew Lugo.
Matthew Lugo previously worked as Manager, Customer Success at Sprout Social, Inc. and Manager, Customer Success (Enterprise) at Meta. Matthew Lugo holds Bachelor'S Degree, Psychology & English from Binghamton University.
Company email context
Email format at Sprout Social, Inc.
This section adds company-level context without repeating Matthew Lugo's masked contact details.
{first_initial}{last}@facebook.com
86% confidence
AeroLeads found 1 current-domain work email signal for Matthew Lugo. Compare company email patterns before reaching out.
Profile bio
About Matthew Lugo
I am a Customer Success professional skilled in leading all post-sale efforts by building strong lasting relationships that enable product adoption, customer advocacy, upsell opportunities, and account retention. I have a customer-centric mindset where I aspire to always educate and inspire my customers. My colleagues describe me as an empathetic product advisor, proactive self-learner, innovative problem solver and open-minded collaborator.
Listed skills include Social Media, Facebook, Social Media Marketing, Social Networking, and 16 others.
Current workplace
Matthew Lugo's current company
Company context helps verify the profile and gives searchers a useful next step.
Sprout Social, Inc.
Website
AeroLeads page
9 roles
Matthew Lugo work experience
A career timeline built from the work history available for this profile.
Manager, Customer Success (Enterprise)
Kustomer was acquired by Meta in 2022.Meta Business Group - to empower our partners to fulfill their greatest ambitions by helping them unlock economic and social opportunity.
Feb 2022 - Oct 2023
Manager, Customer Success (Enterprise)
Kustomer is the Customer Service CRM built platform for today.We deliver customer experiences that are faster, richer, and available where customers want to connect–on email, phone, chat, social and messaging apps.I currently serve as the Manager, Customer Success here at Kustomer.My role/responsibilities includes the following:1. Managing a team of 10.
Mar 2021 - Feb 2022
Senior Customer Success Manager - Enterprise
MaestroQA’s third Customer Success hire helping to support Enterprise level customers, build out the CS function, scale the team, and have fun.Day-to-day is highly cross functional, interacting with: 1) Product team to help design a product that provides the most value to customers. 2) Sales team to solution use cases. 3) Marketing to develop amazing.
Jun 2019 - Mar 2021
Us Lead/Manager, Customer Success (Enterprise/Mid-Market)
⭐️Recognized by Mindtouch as a 2018 Top 100 Customer Success Strategist⭐️Lead in coordinating the hiring, onboarding, and training for new hire US Customer Success team members.Establish a culture of operational excellence where the team consistently executes on key customer lifecycle activities while achieving retention targets established by Customer.
Jul 2017 - Jun 2019
Customer Success Manager
As a Customer Success Manager, I’m behind the wheel in charge of driving usage and adoption for a portfolio of amazing clients. I'm driven by my customers' happiness and success. I’m passionate about building strong relationships and have a commitment to ensuring that all of my customers are at the heart of everything I do. I ensure a positive customer.
Oct 2016 - Jul 2017
Senior Patient Experience Manager
Sep 2015 - Sep 2016
Social Media Coordinator
- Simultaneously work for Colangelo & Partners and sister agency Momentum Communications Group.Major clients include: Wines of South Africa, Speck Alto Adige PGI, Alzheimer's Foundation of America, Law School Admission.
- Write captivating content across multiple social media platforms including (but not limited to) Facebook, Twitter, Instagram, and Pinterest.
- Innovate creative ways to use digital content to maintain brand integrity, optimize engagement, and build audiences.
- Responsible for establishment and overall growth of social communities via earned, owned, shared, and paid media tactics.
- Implement unique social media initiatives such as giveaways, sweepstakes, photo contests, and product promotions.
- Assist with social media coverage during live events, forums, and conferences.
Mar 2014 - Sep 2015
Community Executive Intern
- Responsible for being the face of interaction with community members on Kiosk’s Field Notes mobile community.
- Handled community member telephone calls/emails, provided technical support, and resolved inquiries and needs.
- Assisted in preparing final project output for clients from community tasks.
- Provided ad hoc administrative and project support for the Kiosk team.
Jul 2013 - Nov 2013
Team & coworkers
Colleagues at Sprout Social, Inc.
Other employees you can reach at sproutsocial.com. View company contacts →
SM
Saayande Makere, Cpa
Colleague at Sprout Social, Inc.
Chicago, Illinois, United States, United States
View →
MB
Miyeon Bae
Colleague at Sprout Social, Inc.
Atlanta Metropolitan Area, United States, United States
View →
BA
Bridgette Antoine
Colleague at Sprout Social, Inc.
Port Of Spain, Trinidad And Tobago, Trinidad And Tobago
View →
LO
Lydia O'Malley, Phr
Colleague at Sprout Social, Inc.
Chicago, Illinois, United States, United States
View →
CH
Caleb Huffman
Colleague at Sprout Social, Inc.
Greater Seattle Area, United States
View →
DO
Darragh O'Riordan
Colleague at Sprout Social, Inc.
Ireland, Ireland
View →
BF
Boo Fagan
Colleague at Sprout Social, Inc.
Greater Chicago Area, United States, United States
View →
ML
Mccall Lanman
Colleague at Sprout Social, Inc.
Nashville, Tennessee, United States, United States
View →
DA
Danielle Alexander
Colleague at Sprout Social, Inc.
Lisle, Illinois, United States, United States
View →
MS
Mira Sekhon
Colleague at Sprout Social, Inc.
San Diego, California, United States, United States
View →
Saayande Makere, Cpa
Colleague at Sprout Social, Inc.
Chicago, Illinois, United States, United States
View →
MB
Miyeon Bae
Colleague at Sprout Social, Inc.
Atlanta Metropolitan Area, United States, United States
View →
BA
Bridgette Antoine
Colleague at Sprout Social, Inc.
Port Of Spain, Trinidad And Tobago, Trinidad And Tobago
View →
LO
Lydia O'Malley, Phr
Colleague at Sprout Social, Inc.
Chicago, Illinois, United States, United States
View →
CH
Caleb Huffman
Colleague at Sprout Social, Inc.
Greater Seattle Area, United States
View →
DO
Darragh O'Riordan
Colleague at Sprout Social, Inc.
Ireland, Ireland
View →
BF
Boo Fagan
Colleague at Sprout Social, Inc.
Greater Chicago Area, United States, United States
View →
ML
Mccall Lanman
Colleague at Sprout Social, Inc.
Nashville, Tennessee, United States, United States
View →
DA
Danielle Alexander
Colleague at Sprout Social, Inc.
Lisle, Illinois, United States, United States
View →
MS
Mira Sekhon
Colleague at Sprout Social, Inc.
San Diego, California, United States, United States
View →
2 education records
Matthew Lugo education
Bachelor'S Degree, Psychology & English
Binghamton University
High School, Advanced Regent Diploma
Archbishop Molloy High School
FAQ
Frequently asked questions about Matthew Lugo
Quick answers generated from the profile data available on this page.
What company does Matthew Lugo work for?
Matthew Lugo works for Sprout Social, Inc..
What is Matthew Lugo's role at Sprout Social, Inc.?
Matthew Lugo is listed as Customer Success & CX Leader, Currently @ 🌱, Previously @Meta at Sprout Social, Inc..
What is Matthew Lugo's email address?
AeroLeads has found 1 work email signal at @facebook.com for Matthew Lugo at Sprout Social, Inc..
What is Matthew Lugo's phone number?
AeroLeads has found 3 phone signal(s) with area code 646, 347 for Matthew Lugo at Sprout Social, Inc..
Where is Matthew Lugo based?
Matthew Lugo is based in New York City Metropolitan Area, United States, United States while working with Sprout Social, Inc..
What companies has Matthew Lugo worked for?
Matthew Lugo has worked for Sprout Social, Inc., Meta, Kustomer, Maestroqa, and Falcon.Io.
Who are Matthew Lugo's colleagues at Sprout Social, Inc.?
Matthew Lugo's colleagues at Sprout Social, Inc. include Saayande Makere, Cpa, Miyeon Bae, Bridgette Antoine, Lydia O'Malley, Phr, and Caleb Huffman.
How can I contact Matthew Lugo?
You can use AeroLeads to view verified contact signals for Matthew Lugo at Sprout Social, Inc., including work email, phone, and LinkedIn data when available.
What schools did Matthew Lugo attend?
Matthew Lugo holds Bachelor'S Degree, Psychology & English from Binghamton University.
What skills is Matthew Lugo known for?
Matthew Lugo is listed with skills including Social Media, Facebook, Social Media Marketing, Social Networking, Public Relations, Customer Service, Microsoft Word, and Twitter.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial