Matthew Lundquist Email & Phone Number

Colorado Springs, Colorado, United States

Act as an escalation point for engineers for complex technical issues. Delivering and consulting when training is being created.Consultation for or directly responsible for the creation of documentation for internal use.Liaison for Clients and provide technical details for any escalations or complex situations.De-escalate cases that have been escalated due to customer frustrations or engage for a higher tier of troubleshooting and support.Responsible for reviewing Technical Lead’s (TL) performance and providing 1:1’s with TLs to provide technical feedback and help the TL to progress in their role.Responsible for finding, documenting, and reporting any performance shortcomings to upper management including working directly with operation managers as a technical resource when discussing technical concerns with our client.

Colorado Springs, Colorado, United States

Act as an escalation point for engineers for complex technical issues. Liaising with team members, management, and clients to ensure IT Tickets are completed to standard.Provide training & development to engineers in regards to customer service, log reviews, and proper case management. Consult with leadership regarding engineer progression and technical skill development. Offer recommendations including coaching suggestions and technical guidance. Keeping up-to-date with industry trends and developments.Perform case reviews with engineers weekly to discuss difficult cases and and explain system nuances for better clarification.

Colorado Springs, Colorado, United States

Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of managementCollaborate with domain experts (SME’s) and escalation managers when additional support is neededManage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involvedSeeks supplemental training to improve performance and develop specialization.

Chandler, Arizona, United States

Perform functions associated with all wafer production including operations, equipments, process and training. Collects and evaluates operating data to conduct online equipment adjustment and ensure process optimization. Responsible for running lots in a qualitative way. Responsible for preventive maintenance, troubleshooting, spares, and sustaining. Responsible for improvement processes, troubleshooting nonstandard events in the production line, and reviewing technological health and stability.

Cottonwood, Az

Bachelor Of Science, Computer Science

Associate Of Science - As, Computer Science, Gpa 3.67

Activities and Societies: Phi Theta Kappa, Presidents List - Spring 2020

Diploma, General Studies