Matthew Martinez Email & Phone Number

Texas, United States

Texas, United States

Dallas, Texas, United States

Dallas, Texas, United States

During my tenure in Sunoco LP's Internship Program, I collaborated with multiple departments on diverse projects, demonstrating versatility and cross-functional capabilities.In the Business Development team, I spearheaded the creation of a comprehensive internal site to centralize training documents and optimize the Customer Acquisition process for our distribution program. This initiative streamlined operations and improved efficiency in onboarding new clients.Working alongside the Customer Solutions team, I conducted thorough analyses of over 600 customer contracts to delineate maintenance responsibilities between clients and the company. I also played a key role in data entry for these contracts, facilitating the automation of the invoicing process in a new system. Additionally, I managed invoice processing for work orders related to gas stations and convenience stores, responded to chargeback disputes and contributed to the invoicing and operational aspects of a renovation project for ExxonMobil and Chevron-Texaco locations (including disaster relief for sites affected by Hurricane Berryl).These experiences honed my skills in project management, data analysis, and process improvement while providing valuable insights into the energy distribution sector.

Southlake, Texas, United States

Following some internal restructuring, I re-joined the wonderful team at Casper's Southlake location, this time as a Store Supervisor.With the role, I took over more responsibility within the store, submiting reports daily to upper management regarding sales, conversion and capture rates, as well as having more responsibility with Inventory Management and Customer Service escalations. I also played a role in transforming the store into a pilot location where Casper debuted their newest mattress lineup, and was tasked with learning a brand new portfolio in a short amount of time, and had the opportunity to educate customers on a brand new, unannounced lineup change.I also took initiative by drafting, putting together and printing a furniture catalog to address lowered sales numbers for furniture, which allowed for customers to take a look at the many different furniture items that the store could not display for spacial reasons, which helped both the employees and customers alike, providing a concise breakdown of all furniture options, with visual aides alongside the text.

Southlake, Texas, United States

In June, 2022, I moved into a full time specialist and key-holder role. During this time, I was tasked with a great deal of responsibilities, a lot more than I had in previous roles with the company. On top of my salesman roles, I was tasked with more responsibilities than I was at the Austin store.With the Southlake Town Square Team, I took on responsibilities in receiving Inventory, scanning in and managing freight shipments that were received in store, and ensuring that we were amply stocked in our product to keep up with the needs of a growing DFW population. I developed an understanding for inventory management software, and the inventory tracking process.Additionally, I was tasked with creating engaging marketing email campaigns (being dubbed the "Salesforce Captain"), using my strong writing skills as well as my extensive knowledge of customer needs to develop effective messaging and promotions. These templates initially were just used for my team in my home store, but were eventually shared to other stores throughout the country and brought higher returns for the entire retail fleet.I also worked on a presentation that would educate retail salespeople on competing company product, and ways to professionally compare and contrast our product to theirs. This also was shared with stores across the United States and Canada, and was eventually brought to the attention of the Casper Lab's and L&D departments to use as a guide to further educate and improve employee training and knowledge.In this role, I continued to thrive in customer engagement, providing phenomenal service and leading the store in breaking sales records, and boosting the store's numbers to compete with much larger markets such as New York and California. My excellence in customer service as well as email campaigns contributed to my high sales revenues and opportunity conversion, placing me in the top percentile in the company.

Southlake, Texas, United States

I returned to Casper in the spring of 2022, this time at their Southlake Town Square location, servicing the greater DFW metroplex.

Austin, Texas, United States

I briefly rejoined the Casper Crew during the winter break between 2021-22. I helped the store out during two of the more busier mattress holidays in both Christmas and New Years, doing all of the same tasks as I did before.

Austin, Texas, United States

As a Sleep Specialist at Casper's retail location at the Domain NORTHSIDE Mall, I was responsible for providing an exceptional customer experience for Austinites looking to improve their sleep routines. With extensive knowledge of Casper's vast lineup of products, I assisted customers on building the perfect bedroom to fit their specific wants and needs.My responsibilities included engaging with customers in-person, email and over the phone, conducting product demonstrations, as well as educating customers about the benefits of each product.In addition to my salesman role, I was responsible for maintaining a clean and organized showroom, ensuring that all products were shown in an attractive and accessible manner.Throughout my first run with Casper, I consistently exceeded sales targets, and received positive feedback from customers and management for my fantastic work in my role. My passion for succeeding, combined with my stong sales and customer service skills allowed me to flourish in my role and contribute to the store's success.

Round Rock, Texas, United States

As an assistant store manager with Lids, I was in charge of the operations of both the standard Lids store, as well as the Fanatics (now Lids Locker Room) store in the Round Rock Premium Outlets. Parts of the job included many tasks, such as managing customer transactions, helping patrons find the merchandise they were looking for, and also embroidering hats and other merchandise for customers who were wanting customizations.Management duties included being a key-holder for the location, opening and closing duties, training new hires for different tasks, as well as managing the cash register and its contents. I also would deal with some customer service roles, such as dealing with returns and exchanges, or securing large-orders for custom merchandise for local companies.

Round Rock, Texas, United States

I was swiftly promoted to a Camp Supervisor, following my performances during the COVID Camps. As a Supervisor at Round Rock's "Kinningham Park Camp", I managed and supervised a group of about 20 counselors, as well as helped manage and supervise up to 80 kids during a camp week. I was in charge of planning out camp events, sorting chores out for counselors, and ensuring the safety of all participants during camp-sponsered field trips to places in Central Texas.

Round Rock, Texas, United States

Following the conclusion of the Summer of 2019, I moved into working the after-school program for the city, located at the Clay Madsen Recreational Center in Round Rock, Texas. I was one of the counselors for the second grade group, and had a similar set of tasks to that of my Counselor position of that summer.Following the start of the COVID-19 Pandemic, we started a COVID Camp for children of essential workers in the city, where we conducted COVID-Safe activities for kids until around May, where we moved back into summer camps.While not specific to my title at this position, I also was a helper with different events from time to time within Parks and Rec, including setting up and being a general helper for holiday events (i.e Fourth of July, Memorial Day, Halloween), and also spending time with a basketball program for children with special needs.

Round Rock, Texas, United States

As a Summer Camp Counselor for the City of Round Rock, I was in charge of the 11-12 age range group for the "Rockin' R" Summer Camp. As a counselor, I was in charge of ensuring the fun and safety of up to 30 kids at a time. I was tasked with creating, organizing and supervising activities for the children to do multiple times a day. On top of that, I also was in charge of managing the behavior of campers. In this job, I also earned my CPR Certification from the American Red Cross' program.

Round Rock, Texas, United States

As a staff member at Austin Sports Arena, I was responsible for many various tasks around the facility and the numerous events that were put on by the facility. I primarily helped with their annual All-Star sports camp, which was a camp for children aged 4-14 that focused on physical activity and teamwork. When camps were not in session, I was either working the skate counter, renting out roller skates and roller blades to customers, working the snack bar where I would prepare different snacks and/or drinks for customers, or scorekeeping for the different sporting events that were put on in the facility, such as hockey, roller derby or indoor soccer. On top of all that, I also helped with event planning and set-up, and frequently was tasked with assembling stages, carrying beer kegs from one place to another, or setting up tables for goods and services. I did all this up until the company discontinued operations in October of 2017.

Bachelor Of Arts - Ba, Human Resource Management

Activities and Societies: Guitar Ensemble, Radio UTD, Men Arriving Ready for Success (M.A.R.S) Male Mentoring Initiative, SHRM (UTD Chapter)

High School Diploma, Business Endorsement, 4.0 Gpa

Activities and Societies: Varsity Speech and Debate, Varsity Track and Field, CRHS Adopt-a-Child

Dual-Credit Program