Matthew Mcdonell Email & Phone Number

Fresno, California, United States

- Managed a class of 25 - 30 students.- Followed and taught lesson plans assigned, by permanent teacher for students' in grades Kindergarten through the 12th grade.- Guide students through planned activities and tend to their physical needs.- Maintained effective classroom management strategies and applied advanced teaching capabilities in all subject areas.- Determined appropriate consequences for inappropriate student behavior and write a report for teacher about the classes events.

Fresno, California, United States

- Develops schemes of work, lesson plans and tests that are in accordance with established procedures.- Maintain discipline in accordance with the rules and disciplinary systems of the school.- Observe and evaluate student's performance and development.- Use relevant technology to support and differentiate instruction.

Clovis, California, United States

- Plan, prepare and deliver lesson plans and instructional materials that facilitate active learning.- Encourage and monitor the progress of individual students and use information to adjust teaching strategies.- Provide a variety of learning materials and resources for use in educational activities.

Fresno, Ca

- Receive and process incoming phone calls for clients, which includes obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells.- Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations.- Successfully complete initial on-the-job training, as well as any new product or on-going training.- Process incoming calls manually in the event of computer system failure; and ensure quality or customer issues are escalated using established procedure and brought to resolution (e.g., chat, email, message boards, phone, etc.).

Fresno, California Area

- Receive and process incoming games for various schools, which includes obtaining, entering, and verifying game information (e.g. names, addresses, jersey numbers, etc.), answering questions, resolving issues, providing referee service, adhering to policies, and fixed all issues on game policies.- Successfully complete initial on-the-job training, as well as on-going training.- Attended junior high and high school soccer games across the state. Enforced and applied the rules of soccer in every game to the best of my ability.

Fresno, Ca

- Identified prospects by reading telephone and zip code directories and other prepared listings.- Called prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.- Influenced customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations.- Completed orders by recording names, addresses, and purchases; referring orders for filling.- Kept equipment operational by following manufacturer's instructions and established procedures.- Secured information by completing data base backups.- Maintained safe and clean working environment by complying with procedures, rules, and regulations.- Maintained operations by following policies and procedures; reporting needed changes.- Contributed to team effort by accomplishing related results as needed.

Credential (Cr), Multiple Subject

Bachelor Of Arts (B.A.), Communications

Associate Of Arts (A.A.), Liberal Arts And Sciences