Matthew Mcmanus Email & Phone Number

San Diego, Ca, Us

Manager - Graphic Solutions Business - WW Business Operations• Delivered AI & BI Solutions focused on Pipeline Management, Predictability and Propensity to Buy scoring. Increasing Sales & Marketing effectiveness. • WW Steering Committee Member for Microsoft CRM, driving Sales Efficiency & Productivity• Developed & Implemented BI Roadmap for WW Graphics Business Organization

Greater San Diego Area

Software provider (SAAS) of investment tools to the Financial Services Industry. (RIAs, IARs, CFPs, Brokers)• Implemented Sales & Support Automation, Increased Close Rate by 42%, Reduced response times by 60% • Created Marketing Programs, generating 150% Increase in Lead Volume

Greater Los Angeles Area

ProSites provides Website Design & Marketing services to Accounting, Dental, Medical & Veterinarian • Grew New Customers by 18% and Revenues by 26% – while achieving EBITDA goals • Implemented pipeline management, increasing close rate from 11% to 32% • Increased deal velocity from 45 days to 15 days. • Set Individual and Department level KPIs, increasing sales rep productivity • Created Company’s 1st Reseller Channel • Launched 3 new SaaS products and 1 new Vertical • Implemented new CRM - Salesforce

ESET, provider of cybersecurity solutions to over 110M users • Grew REVENUES by 114% • Consistently exceeded all Quotas • Grew Reseller CHANNEL / VARs to 1100 (from 600)• Developed ‘BEST PRACTICES GTM ORGANIZATION' (adopted internationally) Managed:– RETAIL Division – Professional SERVICES – DIRECT Sales– CHANNEL Sales – SALES Teams FOR N. America (52 Reps)• CALL CENTER Management: – DIRECT SALES Staff (blended inbound/outbound)– Inside CHANNEL Managers Goals – Objectives – Compensation StructurePerformance Reporting (to Executive staff) • TRAINING: Sales Skills Development• Negotiated EXCLUSIVITY Agreement with Apple• Secured / Closed LARGEST ACCOUNT (in company history) • Achieved Key ENTERPRISE Wins / ‘Fortune 500’ Clients• Twice Recognized | "Top Channel Chiefs" in the US (2010 & 2012) by CRN Vice President of Sales & Marketing –––––––––––––––––––––––––––––2012 – 2013• Promoted by CEO (added responsibilities)• Aligned 26-person MARKETING TEAM with Sales: – REFOCUSED to Business (from Consumer)– REDUCED SPEND for overall Marketing • Created Company’s 1st VERTICAL MARKET STRATEGY:(Healthcare / Finance)– GREW each area by 12%+ (in 1st year) • Revised PR STRATEGY: Segmentation – Social Media Outreach • Increased MEDIA MENTIONS by 200% (in 9 months)• Launched 3 new PRODUCT LINES– 2-factor authentication– encryption– mobile• Launched New WEBSITE: Increased Consumer REVENUES by 8% Vice President of Sales, Technical Support & Marketing ––––––––––––––––––––––––––––––––––––––––––––2011 – 2012• Turned Around underperforming Technical SUPPORT / CUSTOMER CARE Org (56-persons):– Achieved 75%+ REDUCTION in Call Abandonment Rate (from 22% to 5%) without additional staff – Reduced average HOLD TIMES to under 4 minutes (from 25 minutes) without additional staff Director of Sales Operations––––––––––––––––––––––2007 – 2008(promoted to VP of Sales).

Greater San Diego Area

• Created Company’s 1st VERTICAL MARKET STRATEGY: Healthcare / Finance– GREW each area by 12%+ (in 1st year)• Revised PR STRATEGY: Segmentation – Social Media Outreach• Increased MEDIA MENTIONS by 200% (in 9 months)• Launched 3 new PRODUCT LINES– 2-factor authentication (2FA)– Encryption (Server and Endpoint Enterprise Encryption)– Mobile Security

Greater San Diego Area

• Turned Around underperforming Technical SUPPORT / CUSTOMER CARE Org (56-persons)• Achieved 75%+ REDUCTION in Call Abandonment Rate (from 22% to 5%) without additional staff• Reduced average HOLD TIMES to under 4 minutes (from 25 minutes) without additional staff

Greater San Diego Area

- Created and optimized the Go to Market KPIs for the Americas- Developed Sales Compensation plans for Region- Managed Inside Sales, Sales Development Reps and Inside Channel Managers+Promoted to VP of Sales after 9 months

Security Software: Protecting networks from Email threats – Internet abuse – Data Loss• Recruited / Trained / Developed new CHANNEL PARTNERS• Identified / Qualified new End-user ACCOUNT Prospects• Created Demand for PRODUCTSin End-users through:– Cold Calling – Trade Shows – Conferences – User Groups

Security Software & Hardware Solutions: Internet abuse – Spam – Email threats – System threats• Created RESELLER CHANNEL of 100+ Partners to Market & Sell ENTERPRISE SOFTWARE / Hardware solutions (in 1st 6 months, by Prospecting / Recruiting / Training VARs)• Produced 20%+ of TOTAL REVENUE for North America (in 1st 6 months) • Further Grew RESELLER REVENUE to 32% of Company Revenues• Created DEMAND though:– On-site / End-user SALES CALLS with partners– Marketing Programs– Regional & National TRADE-SHOWS• Developed PROGRAMS: – Sales Training– Marketing – Sales Incentives • Direct Sales to Major NATIONAL ACCOUNTS: Chevy Chase Bank – Disney – EDS – FAAKodak – US Army – Pfizer – UCLA – Wells Fargo Bank

Bs

Quality Facilitator