Matthew Miller Email & Phone Number

Orlando, Fl, Us

Portofino Bay Hotel

Oversees the friendly, professional, and efficient registration and check-out of hotel guests, including assisting the Front Desk during peak periodsAssists Front Desk Agents in satisfying guest requests and resolving guest complaintsReviews Specials Report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms and to coordinate special services to be providedBlock relocated guests who will be returning to the hotelCommunicates all special requests to HousekeepingCoordinates with Room Service to ensure accurate and timely amenity deliveriesMonitors and ensures completion of all room changesChecks the status of all Out-of-Order rooms on a daily basisMonitors availability of showrooms for the Sales & Conference Management departmentsReviews group resumes to verify group billing procedures, VIP’s and special requestsResponsible for conducting daily line-upsMonitor arrivals to ensure that rooms are ready by check in timeClear departures by working closely with Housekeeping DepartmentEnsure all guest departure calls are done daily basisAccurately report guest needs and problem resolutionMust be able to handle multiple tasks at once with attention to detailAssist with the preparation of ‘remote’ and ‘reserved’ registration and check-out of groupsPrints group no-show, in-house, and arrivals report on a daily basisAnswers telephone expediently and addresses complaints, problems, special requests and non-related desk questions, making sure to log phone complaints and requestsFamiliarity with daily hotel occupancy reports, status of available rooms, etc.Monitor room category and bedding availability, up to three days in advance, in order to prevent overbookingMonitors rollaway, microwave and other amenity requests up to seven days in advance in order to ensure availability, and accurate billing was completedMonitor all Master accounts to ensure that they are checked-in and extended as required

Portofino Bay Hotel

• Answers telephone in a prompt and courteous manner• Monitors and responds to dispatch radio• Dispatches guest/Telecom/supervisor calls to appropriate parties• Maintains, on a daily basis, all Housekeeping logs• Maintains sign-in and sign-out sheets• Reconciles boards and keys at end of shift• Tracks and adjusts time log for payroll• Maintains count of daily hours for all Housekeeping personnel• Completes attendance report on late or absent employees• Continually communicates with Front Office and Floor Managers to verify status of all guest rooms• Inputs computer to maintain accurate and up-to-date room status information• Performs all duties in a timely and professional manner• Other duties as assigned

Portofino Bay Hotel

• Operate hotel systems to conduct check-in and check-out procedures• Coordinate with other departments to ensure guest satisfaction and solve guest issues• Execute credit, debit, cash, and foreign payment transactions• Create meaningful experiences with guests to ensure satisfaction• Inform guests of hotel information and Universal Theme Parks• Use upsell techniques to create additional revenue ($100,000+ in company revenue to date)• Own and de-escalate guest inconveniences and provide just compensation• Provide recommendations to guests about experiences in the area• Knowledge of hotel programs and systems (Opera, HOTSOS, Kipsu)• Communicates effectively with the front office team • Exceeds level of service for a 4-diamond hotel and Fine Hotels and Resorts participant

Orlando, Florida, United States

· Assists guests with menu and ordering· Coordinates with team to ensure guest satisfaction and quick service· Provides allergy information· Ensures to follow state and local food safety protocols· Deescalates guest complaints

Orlando, Florida, United States

· Organizes tasks at the start of the day to ensure smooth operation· Coordinates with team to ensure all tasks are completed in a timely manner· Uses a variety of machinery to form different baked goods· Works ovens and proofers· Follows state food safety standards and protocols· Takes initiative through ensuring tasks are set up prior to execution

Nbc Grill And Brew

Knowledgable stations: Sauté, Pantry, Ovens, Fry, Carving, Wings, Burger Assembly, Inside Expo, Outside Expo, Cold Expo• Uphold food safety standards• Perform assigned tasks• Coordinate with team members to complete guest's orders• Follow allergy guidelines• Perform with speed and product quality• Think outside of the box to accommodate special orders

Volcano Bay

• Knowledgeable of majority of restaurants/quick-service in Volcano Bay

Sharks Underwater Grill And Bar

Sharks Underwater Grill• Demonstrates leadership through taking initiative to help others when finished with current tasks.• Created new ways to be more effective in the production of guest orders.• Uses critical thinking to execute guest allergies to ensure quality and safety.

Portofino Bay Hotel

• Furloughed before initial training.

Orlando, Florida, United States

• Stored products for guests to order and receive in a timely manner.• Coordinated with team members to ensure that quotas were met.• Used a fast-pace to increase the output of products and guest satisfaction.• Demonstrated critical thinking to exceed manager expectations,

Orlando, Florida Area

• Trained over 10 new employees in cook and customer representative roles.• Ensured quality service through guest commitment and product quality.• Demonstrated leadership by running the store for brief periods during management meetings.• Communicated effectively with team members to provide speed and guaranteeing product quality.• Performed effective up-sell transactions through product enticement

Bachelor'S Degree, Bachelor Of Science In Business Administration, Management, Cumulative: 3.92 Degree: 3.4

Activities and Societies: Real Estate Club

Bachelor Of Science - Bs, Real Estate

Associate Of Arts, Business, Management, Marketing, And Related Support Services, 4.0

Activities and Societies: ○ Phi Theta Kappa ○ Bridges to Success Scholarship Recipient ○ Bridges to Success Ambassador ○ Valencia.

Technical Certificate Of Completion, Culinary Arts, A

Activities and Societies: ○ Best Fest (2016) ○ SkillsUSA (2017) ○ National Technical Honor Society Member ○ Central Florida High School.