Promote and Educate clients, leveraging my technical experience, and the market on technology advances in the market, especially around Technical Debt and Artificial Intelligence with an emphasis on Generative and Content AI.Act as Principal Solution Architect, with an 80% closure rate, creating in depth multi-tier architecture diagrams for projects that are focused Microsoft technology, primarily leveraging Microsoft Azure, Power Platform and Microsoft Cognitive Services AI. Act as Technical Lead on Sparkhound's Microsoft Partnership to leverage and deepen client’s investments into Microsoft technology, growing Sparkhound’s Microsoft referred project revenue from $1 million in revenue to $5 million over 2 years.Act as a Principal Consultant advising "C" suite with creating technical roadmaps for our client's digital transformation journeys including deepening use of Microsoft Azure technologies, and leveraging Microsoft Syntex, and Microsoft Cognitive Servies such as Document Intelligence, and Bot Services.Created and implemented back end solution strategies utilizing microservices and other contemporary development methodologies.Create and implement Proof of Concept engagements to prove client use case and ROI, using Document Intelligence (Form Recognizer), Microsoft Azure Chat GPT, Face API, and Cognitive Search.Acted as the final point of contact for technical escalations, utilizing in-depth technical expertise and problem-solving skills to resolve conflicts and guarantee effective issue resolution.Functioned as the Principal Technologist during client Center of Excellence engagements, promoting customer adoption and imparting knowledge on governance principles and application development best practices to secure stable production deployments. Utilized superior presentation skills for client education and leveraged both verbal and written communication abilities to maximize client satisfaction.

Promoted July 2021Led a Digital Transformation team of 35 full-time and 22 contract employees across Engineering, Analytics and Data Science, No/Low Code, and Support sectors, generating $15 million in revenue.As the Principal Solution Architect, I had an 80% closure rate on projects mainly using Microsoft Cloud Technologies like Microsoft Azure, Power Platform, and Microsoft Cognitive Services AI. Our versatile solutions served various industries including retail and financial services.Using my collaborative skills, I coordinated tasks between business units to develop solutions primarily with Microsoft Technology, especially Microsoft Azure and Microsoft 365.My effective conflict resolution skills fostered open communication and constructive feedback among team members. This resulted in better team harmony and productivity.I utilized my industry knowledge and technical expertise in Microsoft technologies to strengthen our market presence.My excellent listening skills helped me understand client requirements, which I used to customize effective solutions, fostering client success and long-term relationships.I was instrumental in promoting Microsoft Syntex in the market, leading Sparkhound to be named a Launch Partner for Microsoft Syntex.I implemented Agile concepts on projects and introduced a sprint-based pricing structure to share project risks, enhancing customer experience and revenue generation.During an economic downturn, I led the team and leveraged partner channels to maintain revenue while ensuring customer satisfaction.I used customer insights to enhance customer success, leading to increased repeat business and customer loyalty.As the primary contact for technical escalation, I used my technical experience and problem-solving skills to resolve conflicts effectively, promoting high service standards and customer satisfaction.

Managed the Profit & Loss (P&L) for the Packaged Software/Low Code No Code/Robotic Process Automation team, overseeing roughly $2 million in revenue. I was responsible for financial performance, sustainability, and ensuring team accountability.Utilized customer insights to enhance client satisfaction, leading to an increase in repeat business and client loyalty.Managed and mentored a dynamic team of 10 developers and technicians, fostering professional growth and enhancing team performance.Contributed to business growth by actively participating in pre-sales engagements with clients, focusing on Microsoft Cloud Technologies, including Microsoft Power Platform, Microsoft 365, and Microsoft Azure, thereby expanding the client base and enhancing revenue.Designed and developed Intellectual Property for Sparkhound projects, leveraging extensive knowledge and expertise in C# and React.Successfully provided accurate, achievable, and profitable project estimates, contributing to enhanced business revenue and project success.Implemented efficient processes, technical procedures, and DevOps objectives within the Packaged Software team, enhancing operational efficiency and team productivity.Established strong partnerships with client technology leaders and C-suite executives by providing expert consultation, effectively guiding crucial technical decisions.Acted as the ultimate point for complex technical escalation, utilizing extensive technical proficiency and problem solving acumen. My role ensured thorough resolution of issues, upholding high-quality service standards, and significantly improving client satisfaction.

Managed an offshore help desk team of 25, effectively handling a 100% rise in ticket volume. Showcased leadership in team management, ensuring prompt issue resolution and high customer satisfaction.Developed ITIL procedures for a 24/7 Global Service Desk of 25 members, streamlining operations and enhancing service delivery. Showcased skills in incident management, leading to improved customer satisfaction and team productivity.Led an applications development team, fostering innovation and continuous improvement. Showcased leadership in project management, ensuring timely delivery and meeting business goals.Authored and implemented a comprehensive Software Development Life Cycle (SDLC) process, incorporating GitLab Flow strategies. This approach ensured efficient version control, streamlined workflow, and enhanced team productivity.Utilized the established SDLC process, including GitLab Flow, to coordinate Agile efforts across various departments and projects. This approach facilitated collaboration, improved project execution, and aligned with organizational goals.Developed proof of concept projects demonstrating the cost-effectiveness and efficiency of Microsoft technologies for achieving business objectives.Directed the application of Agile Methodology and uniform Project Management procedures across various disciplines and projects. Fostered a collaborative environment, leading to streamlined project delivery and team efficiency.As the Principal Solutions Architect for McWane's Global Microsoft 365 suite, Microsoft Azure, and software development practices, provided strategic guidance and technical leadership for efficient, robust, and scalable solution design and implementation.Resolved complex technical escalations, leveraging extensive technical expertise and problem-solving abilities. This role ensured robust problem-solving, high service standards, and enhanced client satisfaction.

In this role, I functioned as a SharePoint Architect and Lead Developer, providing expertise and guidance for client projects. My responsibilities include consulting on client SharePoint farm deployments and out-of-the-box use and application of SharePoint Server 2010.Post consultation, I craft custom solutions tailored to the client's specific needs and farm design. My work demands extensive use of technologies for application development such as .NET framework 3.5 and 4.0, SharePoint 2010 API, Windows Server 2008 R2, IIS 7.5, and C#.By leveraging these technologies, I ensure the creation of robust and efficient SharePoint solutions that align with client requirements and enhance their business operations.

As the key individual in this role, my responsibilities involve engaging with clients to architect and execute SharePoint farms tailored to their unique business needs. These systems range from compact, single server deployments to larger, multi-server redundant infrastructures.As the spearhead of the SharePoint team, I have been instrumental in designing and implementing taxonomy structures that cater to the client's web presence on SharePoint and document metadata.Being cognizant of the critical role of search in any SharePoint deployment, I propose, design, and implement suitable SharePoint and Enterprise search solutions. The scale of these solutions varies based on client needs, spanning from multi-server redundant FAST Search Server for SharePoint solutions to smaller, more compact SharePoint Search solutions.My clientele includes notable organizations such as:• The United States Navy• The National Institute of Health• The United States Air Force• Booz Allen Hamilton (for an internal information project)

My direct responsibilities included developing software solutions for SharePoint, developing enterprise software solutions, software design, and web administration. This position required me to extensively use the .NET framework 3.5, the SharePoint API, Windows 2003 Server, Windows Server 2008, IIS 6, IIS 7, and C#.

My direct responsibilities include leading the web team, consulting with the Applications Development team on how best to configure and deploy their web systems, developing SharePoint applications, systems design, and 2nd level system support. Throughout my three years in this role, all of our critical web services and sites have become fault tolerant, and load balanced, easing the work load of both systems administrators, who maintain the servers, to the end application user, who needs the application to be fast and available to be effectively productive. I am seen as the functional configuration manager of several test environments for seven different applications development project teams. I also plan and design deployments so that end users see complex updates to systems as nothing more than a few hours of downtime.AccomplishmentsFunctional leader of Web Team provided mentoring and task direction to fellow team membersSharePoint knowledge expert as organization moved to collaborative intranet and team sites from traditional web pagesTeam lead to design taxonomy, site organization and design, for corporate SharePoint portal to ensure ease of use and smooth transitionTeam member on cross functional team to lead employee engagement initiative Developed complex multi-tiered business solutions to satisfy business and security requirements, such as a SharePoint Application page that utilized a custom WCF data service back end to present a Corporate Directory that displayed user presence, and differentiated between regular and contract employeesDeveloped custom web parts, web forms, and web sites developed in Microsoft .NET to satisfy customer requests to serve business needsResearched, Designed, and Implemented a systems architecture making all critical web sites and services fault tolerant to ensure high availability of key systems such as SharePoint, application servers, web servers, and queue servers

In this role I was the primary troubleshooter and web systems integrator in the company. The role was responsible for the day to day operation of the corporate web servers, web site development, and 2nd level support. Responsibilities also included deployment of applications in to production and into test environments.Implemented single sign on authentication systems for many systems utilizing Windows Kerberos delegation to make application use easier for employees and to have consistent security authentication method. Implemented and administered Java based applications running on TomCat, JRun, or Websphere to support a critical vendor developed systemsKey team member on deployment of a customer information synchronization system application to create significant employee efficiencies and eliminated duplicate data entry Designed, implemented, and supported application testing and pre-production staging environments to allow end to end testing of new and updated applications for as many as seven project teams.Implemented two redesigns of corporate website presence to enhance functionality and keep current with web design best practices.Team member on cross functional team to plan, organize, and execute corporate headquarters move several miles into a new facility.Deployed many custom sites and forms using HTML and ASP including customer facing loan application site which generated over 1 billion in new loan originations.Developed countless websites, performed testing, troubleshot applications encompassing over one hundred total vendor and custom developed applications

The consultant is responsible for meeting with the client, determining needs, designing solutions, and implementing the solution. Designed and implemented networks for small to midsized businessesDesigned and implemented server solutions for small to midsized businessesDeveloped many custom web and windows form applications, as well as server scripting.Designed and implemented a long distance Windows Terminal Server project that required local printing from a remote terminal server.ECI

The hardware technical support person takes phone calls from client customers and diagnoses problems. They then walk the client customer, step by step, on the resolution of those problems.The network administrator was responsible for designing networks and server solutions to mimic the most used environments in the field. The network administrator also designed and implemented the network used by the company.Designed Windows NT, Novell, and OS Warp networks to deploy ECI's software in to test functionality in that environment.Troubleshot several different environments and hardware problems to resolution.