Matthew Nguyen Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Key Clients:* See Differently Transformation Program - Performed Program Manager and Solution Architecture functions across discovery and into design stages for Dynamics driven solution.* Secure Parking Voyager Program - Performed Project Management, Business Analyst, Testing, Digital Consulting, Product Lead, SME and Service Delivery roles within the Voyager Program (Azure Micro Services Application development, integration and IoT workspace)* Relationships Australia NSW - Project Manager for D365 Customer Voice, Business Central and Customer Experience software Projects* Exchange for Change - Project Manager for Microsoft Fabric Implementation* Brennan Digital - Creation of IT Pre-sales estimation tools and Resourcing Management toolsets to assist management in planning, pre-sales and resource management across the professional services business units, Digital Transformation Consultant (Business Analyst, D365 Configurations, Tester, Trainer, Scrum Master) for the implementation, support and delivery of Microsoft D365 Project Operations Modules.

Responsible for the delivery of a wide range of infrastructure, network, application and integration projects for MOQdigital clients and for PMO professional development and governance reviews.Current Responsibilities:- Project Planning, including Scheduling, Scope Design and Communications setup- Client Communications and Stakeholder Management- Scope, Risk and Issue Management- Resource Management- Managing multiple projects and budgets with projects ranging from $5k to $6m in professional services- Management of the presales process for PMO- Professional Development of the PMO as a Practice- Thought leadership and continual service improvement on the PMO- Process Analysis and Business Analysis for MOQdigital client projectsKey Clients:* Secure Parking Voyager Program - Performed Project Management, Business Analyst, Testing, Digital Consulting, Product Lead, SME and Service Delivery roles within the Voyager Program (Azure Micro Services Application development, integration and IoT workspace)

Sydney, Australia

Senior Project Manager / Business Analyst responsible for the delivery of a wide range of infrastructure, network, application and integration projects for MOQdigital clients.Current Responsibilities:- Project Planning, including Scheduling, Scope Design and Communications setup- Client Communications and Stakeholder Management- Scope, Risk and Issue Management- Resource Management- Managing multiple projects and budgets with projects ranging from $5k to $3.5m in professional services- Internal Review of proposals for MOQdigital clients- NSW Sydney PMO Lead- Process Analysis and Business Analysis for MOQdigital client projectsKey MOQdigital Client Projects include:- Anglicare NSW – Logic App Integrations, CRM Implementations, SharePoint.- BDO Global – Core Reference Documentation development (BA).- Central Coast Council – Information and Content Architecture development (BA).- DP World – Transition to Managed Services, Citrix, Network Updates.- Enzen / AGIG – Investor Portal and Virtual Firewall deployments.- Fullerton Hotels – Greenfield Network, End User Computer and Platforms infrastructure implementation.- Greenlit Brands – Azure AD Discovery and Design, Data Warehouse Discovery.- KitchenAid - Portal intranet development (BA/PM).- Link Group – Detailed requirements definitions for a customer electronic records management solution (BA).- Mortgage Choice - Custom Application Development, Zendesk Guide Rollout (BA).- Nikko AM - Office Relocation.- Opal Aged Care – SharePoint development (BA/PM).- Qube - SDWAN Pilot, Infrastructure Upgrades.- RACP – M365 Security Assessment and O365 Tenancy build.- Sekisui House - CRM Process Analysis (BA), DC Modernisation.- Standards Australia - Custom Contributor Portal Web Portal.- TOGA - Modern Data Centre Architecture (Core Services and Compute Virtualisation), Office 365 Migration, Backup Solution Implementation.- Tyco - Custom Web Form, Biztalk Analysis.

Sydney, Australia

Senior Business Analyst / Project manager for the requirements gathering, process development and assistance to the Technology Aviation Services department.Responsibilities include:- Initial requirements gathering, definition and analysis for Safety Systems Upgrade project- Inventory analysis, mapping and requirements gathering for CCTV Obsolete Equipment Upgrade Project- Process development for new CCTV Camera request and engagement process- Setup of multiple SharePoint workspaces to improve collaboration and teamwork within the projects

Professional break to get married and go on honeymoon

Sydney, Australia

- Engaged to provide Senior Project Management services for Sunsuper- Active member of the Social Club helping to plan and organise social club events.

Brisbane, Australia

Project Manager at Sunsuper for the End to End delivery of the Secure ID and Tiered Access Management project; focusing on the capability enablement of a new Identity and Access Management solution; and for the Business case and procurement phase of the Digital Fraud Prevention Project; focusing on the implementation of an automated fraud prevention and detection solution.Responsibilities include:- Business case development and approval for both projects- Procurement activities and commercial discussions for the selection of the solutions for both projects- Implementation and handover to BAU for the selected Secure Identity and Tiered Access Management solution (Forgerock).- Team management of Business analysts, architects, delivery leads and technical engineers- Project planning and stakeholder reporting for budgets of $1.9 M and $3.5 M projects- Vendor and stakeholder communications and management- Commercial procurement activities including Supplier presentations, lab exercises, RFP, evaluation and commercial negotiations.

Sydney Area, Australia

Business Process Consultant at ServiceNow for the Discovery Phase for two Agile run projects - Fujitsu Transactional Logistics Project (7 weeks) and Optus Satellite Operations Centre (2 weeks).Responsibilities include:- Facilitation of Requirements Workshops- Liaison with Key Stakeholders and SMEs- Process Improvement and definition workshops- User Story development for business and technical requirements- User Stories covered various ServiceNow Applications including Incident, Problem, Knowledge, Configuration and a number of CreateNow applications.

Sw6 3Jw

Programme / Project manager for IT solutions and IT Infrastructure Projects for small to medium sized businesses. Responsibilities include:- Project Planning, including Scheduling Scoping Design and Communications plan setup- Client Communications and Stakeholder Management- Risk, Issue, Incident and Scope Management- Managing multiple projects concurrently- Setup of Project management methodology including Status Report, Comms Plan and Documentation Templates- Requirements Gathering and Process development between the Professional Services Team and Service Delivery, Sales and Billing Teams- Process development and template definition for Provisioning and On-boarding Teams

Sydney, Australia

Project manager for IT solutions and IT infrastructure Projects for small to medium sized businesses.Current Responsibilities:- Project Planning, including Scheduling, Scope Design and Communications setup- Client Communications and Stakeholder Management- Scope, Risk and Issue Management- Managing multiple projects and budgets with projects ranging from $5k to $250kClient Projects include:- AustralianSuper- Clubs NSW- The Trust Company- Scalabrini Villages- MPower- Hub24 Limited- University of Sydney Business School- AW Explore- Australian Aerospace

Melbourne, Australia

Engaged to provide Project Management Support services to Telstra's Internal Foundation Networks Program as a result of NBN Co.- Development of Reporting tools and Presentation packs to senior management;- Coordination of a number of different sub-projects; and- Risk and Issue Management using HP Quality Center.

Sydney

- Undertook a number of engagements, as listed below to develop a wide range of skills,- Undertook training courses including Prince2, ITIL and internal courses on basic Business Analysis and Project Management skills,- Led and delivered a number of Request for Tenders, Proposals and Quotations for Terra Firma to a wide range of companies including Telstra and government departments, - Assisted with the development of presentations and reports to clients, and - Active member of the Social Club: Organised Events and Managed Sydney Budget and NSW Event Manager.

Melbourne, Australia

Ericsson Australia is the lead to Telstra’s Wholesale Mobile Evolution project managing the installation, build and testing of Nodal components to the network.Initially engaged to:- Setup the master project schedule for Phase 2.1- Stakeholder workshops with all the project managers and program manager Re-engaged 2 months later to assist with:- Issues arising from the schedule and project- Worked with project managers and the project team to facilitate for the issues to be resolved and for the schedule to more accurately describe the procedures and updates

Sydney, Australia

Telstra renewed its contract with Qantas and is to implement an IT Service Management Program. Currently in it's Transition phase for the Program. An important part of this transition is the loading of Service Requests into SMEC Remedy. Extended on the project from End of Phase 1 (Start of December) to the End of the Transition Program (End of April).- Coordination of the implementation of change requests to update and customise the SMEC Remedy Tool being delivered, in particular the Work Order and Service Request modules, - SME for the SMEC Remedy toolset within the Qantas Project for the Service Request Module, - Utilised SMEC Business Objects Reporting Analytics for extracts for Asset, Reporting and Billing Teams,- Project Coordination for Billing Project: Phased Migration of Products and Services from the Old Qantas Contract into the New Contract, - Project Coordination for Reporting Project, - Maintenance of Risk and Issue Registers, and- Documentation development (using MS Excel, MS Word and MS Visio) to produce timelines for Program Managers, Quick Reference Guides and Cheat Sheets for the Service Desk and Weekly Project Status Reports.The Transition Program was successfully implemented and delivered. Further extended to End of May to assist with the closure of a number of clean up items with a focus on Billing, Asset Management and Reporting Projects.- Assisted with investigations from Billing Team over Asset and invoice records,- Coordination of Asset Management updates from Billing, and- Coordination and tracking of Reporting Project Sign-offs.Further extended to End of June to continue with the activities in May and to close out primary issues surrounding:- Asset Records within the SMEC Asset Management Module,- Billing and Invoice records alignment with SMEC Asset Management Module, and- Reporting Portal training and closure.

Telstra renewed its contract with Qantas and is to implement an IT Service Management Program. Currently in it's Transition phase for the Program. An important part of this transition is the loading of Service Requests into SMEC Remedy. I was extended from the Planning Phase to the End of Phase 1. - Analysis of similar Service Requests Templates for other Telstra Clients, to develop Qantas Service Request Templates,- Ensured correct data is available to load into SMEC Remedy,- Development of Schedule between Telstra, IBM and Fujitsu,- Training Programme Scheduling, course requirements and development for SMEC Modules (Incident, Service Request, Change and Problem),- Development of Documentation around ISMT (Integrated Service Management Tools) and Tripwire (Alerting Tool) including a High Level Design and Service Support Document, and- Assisted and provided guidance for UAT for Service Request SMEC Module.

Telstra renewed its contract with Qantas and is to implement an IT Service Management Program. Currently in it's planning phase for the Transition Program to deliver ITIL V3 components of Service Management into Qantas. - Analysis of Requirements Matrix and Contract to produce a list of deliverables required, - Creation and development of schedules to deliver the requirements, - Engaged with staff to confirm deliverables, dependencies and resources, and- Assisted in the production of Project Management Plan

Telstra was engaged by Tabcorp to assist with the demerger of its Casino business into Echo Entertainment Group, whilst maintaining the telecommunication agreements and services.- Analysis of current Tabcorp Service Management and Project Documentation to assess requirements for Echo and to note any amendments required to existing documents,- Development and creation of Echo documents based on current Tabcorp documents (including work instructions, policy and procedure manuals and processes), and- Updated Tabcorp documents to exclude any casino related items

Telstra has recently implemented Project Jupiter aimed at providing enhanced customer centricity, standardisation and effective deployment of Telstra’s services and solutions. Service Capability Statements were produced to enable the sales teams to access a knowledge base of the services offered under Service Management. - Daily status reporting for deliverables by Terra Firma staff to Telstra Project Manager,- Drove the project to completion and kept track of deliverable status, and- Assisted with requirements gathering, process development and requirements workshops.

BAE Systems is the Prime contractor for Standard Repair Availability 5 to be conducted on HMAS PARRAMATTA. The role for BAE systems is to oversee and manage the numerous subcontractors in the 130 tasks required for the full ship repairs.- Sole scheduler for the project, maintaining and updating a large MS Project schedule,- Liaising with Project Manager, subcontractors and supervisors for project updates, and- Production of weekly reports including cost impacts, s-curves and critical paths.

Telstra has recently established ITIL-based Service Management as a new service for its clients. As part of the foundations, a Service Management Framework was created to utilise past client collateral developed within Service Management. The Framework Collateral was exploited to create the planning and implementation process of delivering Service Management (Service Management Practice) to Telstra’s clients.- Assisted with the creation of ITIL based Service Management Framework Collateral library, and- Development of process framework through analysis of existing documentation and attendance of requirements workshops in MS Visio.

Telstra recently won a significant contract with the Commonwealth Bank of Australia to support its telecommunication capabilities over the next 10 years. - Supported a team of Business Analysts, Technical Writers and Project Managers,- Created and prepared schedules, weekly progress reports,- Managed and organised bi-weekly meetings, and- Coordinated risk and issue management and assisted with Staff HR requirements.

As a result of the merger between AAPT and Powertel, AAPT has been using both CBA and Westpac for their banking solution. To simplify this solution, the Bank Rationalisation project was created to rationalise the AAPT banking relationships by moving all banking solutions to Westpac and their associated systems and producing a common strategy for AAPT.The Bank Rationalisation project involved documenting approximately 20 TO-BE processes including the proposed changes to payment processing in Quickstream, updating existing processes used by the Cash Processing Team and creating relevant user manuals and work instructions. - Participated and ran requirement workshops,- Documented business processes in both MS Visio and ProVision, and- Created and developed user manuals and guides.

The University of NSW is a major tertiary academic institution in Sydney. I was appointed as a laboratory demonstrator for first year physics courses. My responsibilities included assisting students with laboratory practical work, demonstrating physics fundamentals and the correct use of laboratory measuring equipment, assisting students with questions and difficulties, and maintaining laboratory discipline and procedures.I was also appointed as a teaching assistant for one of the university’s general education courses. In this role, I facilitated online discussions about science fiction, relating this to real-world concepts that assist student learning.- Demonstrated and taught first years physics fundamentals, and - Facilitated online discussions about science fiction.

Telstra recently won a significant contract with the Commonwealth Bank of Australia to support its telecommunication capabilities over the next 10 years. In the initial scoping phase the team identified the distinct areas across the program where work was required. This involved Bank Acceptance, Service Management, Governance and other ad hoc consulting service. - Identified processes that were applicable to the ITIL framework - Conducted a gap analysis between CBA and Telstra requirements - Employed stakeholder management skills to identify and engage with SMEs across the program

Diploma In Innovation Management

Wrote Marketing Proposals and Business Plans

Bachelor Of Advanced Science, Physics And Astronomy

Honours Thesis in Astrophysics, carrying out remote site testing with instruments in Antarctica In 2007, went to National University.

Education record

Education record