As the Head of Service Delivery, I oversee all aspects of Client Services. I maintain existing business with our clients, grow business relationships and assist in bringing new clients on board. My team and I help our clients to better understand the full potential of our services. I offer crucial support internally in helping manage the business day-to-day. • Provide leadership in looking after and maintaining Client Services in every capacity from maintaining current accounts to growing them as well as onboarding new projects and clients seamlessly. • Owning key client relationships and managing client communications including attending regular client meetings to review performance• Responsible for the overall quality of delivery on our accounts and the account teams hitting deadlines• Communicate with employees, shareholders, other stakeholders, and customers to ensure our relationships are managed in the right way building trust and maintaining credibility. • Collaborate with different teams internally to improve our ever-developing service offering • Working alongside the wider team to maintain and grow business where required• Understanding of budgets, ensuring these are carefully monitored and managed.• Account reporting• Delivering excellent levels of customer service. • Foresee issues and proactively problem solving.• Retention and account growth for our corporate accounts• Developing strategic relationships with clients• Maintain and growing existing relationships with clients and contractors• Managing a team of Service Delivery expert, account managers and candidate consultants. • Hiring support including generating applicants and conducting interviews