Matthew Page Email and Phone Number

• Led QA teams of 10+ engineers on multiple software releases, improving project delivery by 20%.• Spearheaded test case, test plan, test script and execution development, cutting defect occurrence by 30%.• Directed daily scrum ceremonies, managing backlog refinement and sprint planning for 40+ sprints.• Trained and onboarded 20+ team members of internal colleagues and third-party partners, enhancing team performance by 25%.• Collaborated with development, product, and operation teams to resolve over 150 high-priority defects, achieving zero defect leakage in production.• Assisted the Product team in creating detailed user stories, ensuring clear acceptance criteria and alignment with business requirements.• Managed defect tracking and reporting using Jira, ensuring clear communication of issues, risks, and resolutions.• Created comprehensive reports for senior management, improving visibility into sprint progress and testing outcomes.• Actively engaged in hands-on testing including functional, regression, integration, end to end, and user acceptance testing (UAT).• Led adoption and integration of industry best practice in Agile and QA methodologies, driving a culture of continuous improvement. • Created Center of Practice and Center of Excellence to assist scrum teams in achieving overall quality of their products.• Tech Stack used:o CRM Systems: Microsoft Dynamics CRM, Salesforceo Applicant Tracking Systems (ATS): Bullhorno CI/CD & DevOps Tools: Jenkins, Report Portalo Payroll Systems: Lawson Payrollo Time & Attendance Management: NOVAtime, People Neto API Testing & Development: Postman, Seleniumo Project Management & Issue Tracking: Jirao Database Management: SQL (Writing queries, data analysis, data validation)o Microsoft Suite Tools: Microsoft Word, Excel, Outlook, Teams, PowerPoint, OneDrive and Power BI

Branch ManagerEmployBridge | January 2019 – August 2019 | Pasadena, TXManaged day-to-day branch operations, exceeding budget expectations by 15%.Increased client retention by 10% through cultivating multi-level relationships.Led recruiting efforts, reducing vacancy fill time by 20%.Improved financial performance by aligning actuals with budget through precise monitoring and corrective actions.

Senior Operations ConsultantEmployBridge | April 2015 – December 2018Conducted 50+ operational consultations, increasing branch order fill rates by 10%.Facilitated national workshops for 100+ participants, driving 15% improvement in KPI compliance.Developed custom dashboards, streamlining performance metrics for 30+ branches.Collaborated with IT to implement system changes that improved operations by 12%.

Senior Operations ManagerEmployBridge | July 2012 – April 2015 | Houston, TexasManaged 8+ employees, driving 15% growth in business value through improved recruiting and operational strategies.Analyzed P&L reports, improving profitability by 12%.Created data dashboards that enhanced recruiter efficiency by 20%, resulting in faster job placements.Trained new hires, improving employee retention by 15% through onboarding and development programs.

Recruiter / Onsite ManagerEmployBridge | September 2010 – July 2012 | Houston, TexasStaffed 200+ positions annually across industries such as manufacturing, oil and gas, and logistics.Built and maintained a database of qualified candidates, improving candidate placement rates by 25%.