Matthew Lyons Email & Phone Number

Padstow, Nsw, Au

Sydney, New South Wales, Australia

Wetherill Park

WHS Advisor for Stoddart Group for Roofing (colourbond roofs, Fascia & guttering) , Steel House Frames, Energy, Cladding and Garage doors. Working with the leading residential building companies in NSW

Greenacre

Prestons, New South Wales, Australia

I dedicate my time to help my customers plan and execute their perfect function!

Artarmon, New South Wales, Australia

Austral, New South Wales, Australia

• Implement business processes (internal & project based)• Source and prepare tender documentation, contracts and tender letting • Liaise and maintain service level agreements with major clients • Source contractors and suppliers (included negotiate terms of agreement and rates/prices)• Accounts payable, receivable and payroll processing• Site supervision of projects including final inspection and signoff• Generate and submit contract variationsPROJECT SUMMARY– Commercial Store Fitout x 2 (Mittagong and Wollongong) - $275KFull fittout of electrical, internal & external structure, aluminium shop front and glazing, air-conditioning and internal finishes.• Work was won via tender process• Contracting Companies x 10• Time Frame for completion 8 weeks – Residential Refurbishment (Wilmot) - $100KSite Clean-up prior to work commencement, removal of all internal linings, fittings, walls and appliances, full supply and fitout of electrical, flooring, internal walls & ceilings, bathroom, kitchen, and laundry. Additional work included window replacement, upgrading of electrical meter box, alarm system, air-conditioning and roofing.• Work was performed under contract.• Contracting companies x 12• Time Frame for completion 6 monthsPROJECT – Insurance Works (NSW) - $5K to $100K• Approx. received 25 jobs per month• Work was performed under contract.• Contracting companies x 20• Time Frame for completion 2 weeks

Castle Hill, New South Wales, Australia

• Delivery of OH&S induction training for all new staff and contractors (AUS & NZ)• Provided training on electrical testing equipment, client service level agreements, on-site workflow methodology.• Quality control of completed works.• Training and monitoring field technician’s performance and efficiency. Ensuring they are up to date on OH&S and AS/NZ3760 testing and tagging legislation.• Manage all field staff and contractors daily productivity to ensure that all KPI’s are consistently met or exceeded.• Provide ongoing training for staff that have been identified as not meeting company standards.• Scheduling workflow timelines with major clientsAchievements:• Internal Audit of a contractor which resulted in the company saving in excess of $30k

Castle Hill, New South Wales, Australia

• Manage, maintain and build strong, profitable accounts and relationships with external Clients. • Provide customized analytical data, reporting on proficiency of the Clients equipment within the AS/NZ 3760 (Australian standards).• Provide end of Month reporting regarding Sales to new and existing Clients.• Accountable for meeting all sales targets, KPI’s within specified deadlines.

Sydney, New South Wales, Australia

• Client Service, Client liaison, New Business Generation, Transactional Processing• Time Management of 10 Financial Planners, Buddy Support to 10 Financial Planning Staff• Preparation of clients files (strategy implementation), Monitoring clients RBL positions• Preparation and Maintenance of Clients Files, Complaint Handling, Inbound Calls• Organizing of Information Seminars For Potential Clientele, CAR report Maintenance• Maintaining & Enhancing Client/ Planner Relationship, Interview Bookings,• Diary Maintenance of Planning Staff, MCS (compliance) checking of all client Files• Honing and developing of superannuation Knowledge and legislation.• Client Service Supervisor of client service team• Projects on ways to develop and enhance procedures and the role of a CSO • Training of new Client Service Staff in Sydney and regional offices • Co-Coordinator of client briefings for Sydney office, managing all client service and financial planning staff, organisation of function facilities and catering needs.Achievements: • Diploma of Financial Services – Financial Planning• Manager of Client briefings held by Sydney office• Lead generation Project with CSO’s to generate greater office inflow• Completion of MIAA Uniform Consumer Credit Code & Privacy Act.• Completion of Diploma of Mortgage consulting • Accreditation with 17 Lending Institutions.

Parramatta, New South Wales, Australia

• Customer Options Consultant, Superior Customer Service & Relationship Building• Providing Clients with Professional Solutions & Options in the handling of current policy’s• Handling withdrawals of dissatisfied Clients policy’s (Super & Non Super)• Business Retention, Enhancing and retaining relationships with existing Clientele• Outbound retention Campaigns, Taking Accountability to Solving customers Complaints.Achievements:• Retained in excess of $200 Million of funds under management.

Parramatta, New South Wales, Australia

• Customer Service, Client Liaison, Transaction Processing, New Business Generation• Voucher Retrievals, Time Management of 30 Staff (rosters), Data Entry• Reconciliation and Account management of Clients Super & Non Super Policies• Credit Card Payment Transactions, Compliant Handling, General Policy Maintenance

Icam - Lead Investigator, Building/Home/Construction Inspection/Inspector

Advanced Diploma In Whs, Building/Home/Construction Inspection/Inspector

Certificate Iv Work Health And Safety, Workforce Development And Training

Diploma Of Financial Services –, Financial Planning (Recognised By Deakin University)

Advanced Diploma In Whs, Construction Industry

Certificate Iv In Project Management, Project Management