• Managed operations across client relations, business process management, agent earning distributions, office supplies, and third-party contractor management• Led process development and improvements for internal office operations, delivering 10% in annual cost savings for the procurement function• Created reports to enhance visibility on market trends, sales by property and region, agent revenue production and total company earnings that enabled stronger strategy development• Project managed new IT solutions to improve task completion times by 83% from 30+ minutes to 5 minutes• Created high-quality listings and marketing materials showcasing home features, amenities and benefits to attract prospective buyers• Coordinated onboarding and termination processes for agents including transfers, education on company guidelines, and procurement of third-party vendors and marketing materials

• Assisted in CEO-level meetings to provide project oversight, record meeting minutes, and follow up with owners for complex residential construction and maintenance projects• Joined field teams for major projects to screen and recruit service providers, manage project operations, and coordinate resolutions for risks or escalations• Collaborated with vendors including designers and GCs to create project plans, lead audits and quality control, and assure successful delivery within deadlines• Assisted in the allocation and monitoring of project budgets to track variances, identify cost savings opportunities, and prevent cost overruns

• Performed market analysis to determine positioning strategies for each property, identify new opportunities, and optimize the content of property listings for maximum exposure• Managed all contracts and documentation for large transactions to check for accuracy and completeness, review regulatory compliance, and answer client questions• Worked with third party members to facilitate transactions, and advised clients from initial contract to close of escrow or lease to meet all closing deadlines• Planned and executed integrated marketing campaigns for properties with leadership of content creation, marketing channels, and budgeting to optimize marketing ROI• Introduced new systems for operations, business development, and day-to-day structure that improved outreach methodologies and sales productivity

• Established trusted relationships with homebuyers and investors to conduct needs assessments on home and location preferences, and present suitable properties• Completed market research to compile property-level information on pricing, size, age and conditions, and offer insights on demographics, zoning regulations, and area potential• Cultivated relationships with realtors and builders to learn about upcoming developments and associated home styles, pricing structures, incentives and amenities• Advised on property valuations based on comparable property analysis, and determined fair market values for property conditions and renovations to influence price negotiations• Created marketing materials including listings, property tour photos/videos, brochures and presentations• Managed successful transaction cycles from site visit and offer development to contract negotiations, closing and post-close for a cumulative $110M in transaction value over 7 years

• Participated in the sourcing, due diligence and execution of residential property acquisitions, and collaborated with third-party contractors and partners to complete acquisitions within budget and deadlines• Led research and financial modelling to form investment rationales and valuations, assess optimal transaction structures, and present recommendations to leadership teams• Assisted teams in researching and obtaining required permits for planned development and construction• Assessed feasibility studies, environmental studies and other research to make informed decisions on site selection and determine investment and operating cost requirements• Supported the management of 16 "flips" from acquisition to development and sale