Matthew Mchale Email & Phone Number

Mahwah, New Jersey, United States

Responsible for daily pricing administration, strategy analysis and implementation, objective setting and competitive analysis for US and CA. • Lead yearly Parts and Accessories revenue objectives setting process to calculate revenue objectives including regional financial reviews, data analysis, seasonalization and communication.• Own yearly pricing study process and analysis to understand the competitive landscape and to identify key pricing opportunities.• Develop Tableau tool for understanding the impact of historical price increases on revenue growth. • Analyze and model new global pricing strategies to understand the financial impact compared to the current strategy and provide strategic insight on opportunities and challenges. • Collaborate with wholesale and collision team to analyze B2B pricing optimization strategies.• Conduct ad-hoc analysis of business performance metrics, identifying trends and opportunities for improvement to drive profitability.• Collaborate with Accessory Product Manager to provide pricing guidance on new and existing products.• Volvo PRICE System, AS/400 mainframe, administrator• Responsible for all aspects of the price action process• Support all retailer pricing inquiries.

Mahwah, Nj

Key point of contact for Customer Service Market Managers (CSMM) for all after-sales analytics. This includes but is not limited to customer pay parts revenue, accessories, warranty, market retention, penetration, and obsolescence. My current projects include transitioning all reporting from Excel to Tableau Dashboards to streamline reporting, identify cost savings by bringing external reporting in-house, and identifying additional revenue opportunities through deep data analysis as well as the responsibilities below:• Successfully transitioned legacy reporting from Excel to Tableau via ETL processes and use of an EDW (RapidMiner and Google BigQuery) • In-sourced Accessories revenue reporting and Takata Airbag data reporting at a cost savings of $140k • Data, Reporting and Dashboard owner of Parts and Accessories Revenue, US Takata Airbag Recall, Trade, NPS, MPI, & Parts Buy Backs • Supports 30+ field team staff with analytics and revenue generation recommendations for Parts (Customer Pay) and Accessories (PIA/DIA) • Key SME for warranty spend, parts obsolescence, core charges, bonus programs and other commercial activity analysis • Act as a local market SME for other business units in Tableau dashboard and RapidMiner ETL process development • Drive mid-month revenue forecasting activities for senior level review • Regional Transformation Manager, Software over the Air (SOTA) - responsible for transiting over the air vehicle updates into daily business

Mahwah, Nj

Key local contact in supporting current and future product quality acting as a liaison for UK Global Market Quality. Key initiatives include driving global process adherence, support in market vehicle quality through key quality forums and local market activities including:• Market lead for validation auditing in Positive Validation of Retail Standards (PVRS) program for NA market - ensure retailer audits are aligned to global standards• Perform quality focused based FVD port compound audits for NA market and drive non-compliance closures with permanent corrective actions• Regional Transformation Manager, Software Over the Air (SOTA)- local market project manager responsible for integrating remote vehicle software updates into key business units• Drive actions on market quality KPIs (R/1000, RSA, CQI, warranty reduction)• Support market quality review forum with vehicle quality data via extracts from proprietary JLR systems and Tableau dashboards• Coordinate JD Power activities in market - distribute results and facilitate onsite visits and feedback results to UK team• Support retailer quality forums on specific market quality needs and escalate issues accordingly• Support Front Desk Engineering process development and expansion into additional NA regions – Introduce and train subsidiaries within market on available quality analysis tools• Audit key North American auto shows to ensure vehicle quality is representative• Support in market validation and evaluation of Field Evaluation Units/ Pre-Production (FEU) vehicles

Ramsey, Nj

Management and implementation of business unit visualizations, pricing exceptions and key performance indicators to achieve corporate and departmental goals• Presented additional revenue opportunities through development and implementation of Tableau dashboards• Reviewed customer, program and SKU level profitability and identified key areas for growth• Managed customer, national account and price group program eligibility and ensure ROI• Implemented strategic price increases across product lines based on key industry metrics• Maintained and enhanced existing Tableau workbooks for key business units• Educated sales force on pricing exceptions, policies and procedures• Executed daily customer level pricing exceptions • Monitored and leveraged key SAP reports in target areas

Montvale, Nj

Contract PositionCoordination of Accessory marketing initiatives, product updates, inventory forecasting and analytics.• Management of Accessories iPad App integration and updates• Daily Management of VPC (Vehicle Preparation Center) inventory forecast and providing reports• Redesigned forecast for 50% time savings and efficiency• Augmented VLOOKUPs, Pivot Tables, and graphing functions to achieve efficiency goal• Lifestyle Collection product sales analytics and product review• Drafted product news articles for field and dealer personnel• Management of multiple product systems• SAP inventory reporting and integration

Montvale, Nj

Contract PositionDaily management of marketing campaigns, global branding initiatives, and dealer advertising guidelines for passenger cards and commercial vehicles.• Internal lead of major multi-marketing agency audit for improving cost and service deliverables• Daily communication and relationship building with multiple CRM suppliers• Assisted in US market deployment of MB global service brand initiative “My Service”• Responsible for management of automated and seasonal marketing campaigns • Developed regional advertising guidelines for parts and service • Support and development of multiple social media campaigns• Review and develop feedback for brand commensurate marketing materials• Strategic focus or driving customer engagement and customer experience

Paramus, Nj

Created, drafted and implemented operations procedures for consumer electronic company start-up• Managed development and implementation of company e-commerce and procurement site• Took leadership role managing social media marketing platforms• Produced daily SEO and sales reports from Google Analytics

Upper Saddle River, Nj

Maintained, updated, and streamlined company's facilities and IT Operations• Successfully managed dealer CRM, DMS, CMS tools for customer marketing and retention• Maintained company IT equipment including PCs, printers, and OEM diagnostic equipment• Saved company over 50% on IT equipment costs• Supported Executive Management responsible for 8 dealership facilities in the tri-state area

Mahwah, Nj

Implemented and maintained IT systems • Established eBay marketing department to increase monthly vehicle sales• Managed dealers’ online CMS, increasing efficiency and profitability• Prepared vehicle inventory and online marketing reports for dealership management