Matthew Knight Email & Phone Number

Irmo, Sc, Us

Irmo, Sc, Us

● Handles version-related tasks, environment preparation for data validation, upgrade deployment, bug testing, and post-upgrade issue investigations (performance, business logic, and integrations).● Refines processes based on customer and team needs, streamlining upgrades and ensuring quality delivery.● Collaborates with developers on backend/frontend features and bug fixes.● Works closely with customer forecast and replenishment leaders to provide the best quality service and product.● Leads special projects: validation automation, application migrations, server allocation, etc.● Tools: RHEL, ABS, AWS S3 & Route 53, GitLab, Grafana Observe, Datadog, Honeycomb, Jira, Confluence, Python

Columbia, South Carolina

● Second tier of production support, serving as first escalation of issues that are out of L1 scope of work.● Role includes troubleshooting in the UNIX/Linux environment, utilizing Splunk and Cloudwatch to check logs for root cause investigation, and analyzing AutoSys logs for issue resolution.● Includes querying databases such as RDS, SQL server, PostgreSQL, and Netezza for data validation.● Involves experience with Tibco and Informatica for troubleshooting and resolution of issues.● Serves as shift leader for L1.5, being the primary resource for questions while troubleshooting.

Columbia, South Carolina Area

● Responsible for monitoring issues using a ticket based system (Remedy) and email.● Resolved issues using a knowledgebase and followed escalation procedure if needed.● Monitored Autosys jobs and errors using PuTTY to remote into UNIX servers.● Ran database queries using MS SQL 2012, Toad for Oracle, Toad for Sybase, and DBartisan.● Worked closely with peers to ensure websites, reports, and applications were operational and available for business users.

● Responsible for diagnosing computer problems and providing solutions to clients.● Responsible for repairing client computer issues pertaining to software or hardware.● Screen repair/replacement on select Apple and Android phones.

● Responsible for answering the phone and handling walk-ins at the computer help desk.● Answered email questions about quota and functionality.● Answered general questions about computer software and technologies.● Assisted with multimedia set-up around campus.

Computer Technology/Computer Systems Technology

Music Teacher Education

Activities and Societies: Phi Mu Alpha Sinfonia National Music Fraternity

Education record

Activities and Societies: Beta Club, Jazz Band, Symphonic Band, Marching Band, Wind EnsembleInducted into English and Band Hall of Fame.