Matthew Bryant Email & Phone Number

Orlando, Fl, Us

Orlando, Fl, Us

Define and responsible for execution of products and offers for the Small Business segment. Specifically focused on base management, upsell, technology migrations, and revenue retention. Led new product rollouts, provide sales channel support, while managing offers to obtain strategic goals.• Partnered with sales and care channels to develop trainings, programs, and offers to retain customers and protect revenue. Developed a reoccurring program focusing on understanding customer needs and equipping the front line with the correct tools to meet those needs. Created new views of customer activity and results providing clarity on revenue retention. Achieved a total data churn rate of 1.75% - out performing our target by over 5k units.• Responsible for the strategy, offer and operational execution of technology migration, moving clients from older data delivery systems to high-speed fiber solutions. Greatly exceeded target expectations with offer take rate achieving 48% take rate.• Led the deployment of the next generation VoIP platform. Defined product requirements, capabilities, pricing, and positioning relative to both internal and external products. Partnered with multiple channels and segments to ensure the product met the needs of multiple user sectors.

Provided operational support for all Small Business Sales and Care segments. This included supporting multiple teams and locations with varying sales motions. As the front door for the Small Business channel, responsible for managing all programs and projects as well as data analytics and reporting.•Identified an operational bottleneck in a product that was experiencing high fallout. Changed the order execution to a centralized, focused group that resulted in a 60% reduction in fallout and a 200% lift in sales. •Executive level data analytics and ad hoc reports. Created several new data views and analytics techniques as the sales channel shifted from a unit-based performance system to revenue-based.

Led a team of Sales and Care representatives which offered a full portfolio of products including broadband internet, voice, television, cloud applications and SAAS positioned for small businesses. •Took a small, young, and untenured team and increased revenue results by 30% •Hired and recruited talented individuals to right size the team – many were promoted.

Johnson City, Tennessee Area

Actively lead a team that supports and empowers all sales and service units which offer a full portfolio of products including broadband internet, voice, television, cloud applications and SAAS positioned for consumer and small business markets. • Develops the processes, internal marketing incentives and sales training to drive successful business strategies, then drives team implementation. • Headed the creation and management of multiple programs designed to increase incremental unit production including incentives, continuing education, and a cross functional activities. Created a behavioral based sales incentive component that targeted increased results by looking at the underlying factors; tone of offer, customer engagement, and resolution of customers’ reason for contact. Resulted in increased employee retention and sales metrics.• Positioned the go to market launch of new processes and offers for all products. Monitoring ongoing metrics supporting those launches. Collaborated on the Cloud Services product market introduction and exceeded projected sales goals. • Experienced with presenting and communicating to groups of all sizes and types including executive leadership. • Performing data analysis, trending reporting, training and coaching to support business unit goals. Identified a systematic reporting error that under represented units sold resulting in a lift in sales.

Johnson City, Tennessee Area

Five years’ experience overseeing all Consumer voice and billing procedures with responsibilities that included process and product improvement, building business cases, and creating training and documentation supporting 1200 online agents. • Discovered a process gap then implementing a systematic fix that resulted in a substantial annual savings.• Skilled in managing multiple parallel path actives while meeting or exceeding all milestones. Executed a 2 year software transition that required the migration of over 5 million accounts.

Johnson City, Tennessee Area

Took incoming customer care calls, providing outstanding service and problem resolution then pivoting into a sales conversation.• Exceeded targets with 124% of revenue, 115% of units and a 98% customer satisfaction score. Received numerous awards and served on multiple special projects and teams.• Member of the Field Development program in which I partnered with a corporate sponsor for 6 months job shadowing their role. The program was designed to develop promising front line employees while also gaining insight and knowledge from customer facing employees.• Motivated as a temporary call center supervisor for a 3 month period which saw my team increase sales by 12%.• Managed an incubator team for two separate four months tours where new representatives received additional support and assistance before transferring to their permanent teams.

Masters In Business Administration - Summa Cum Laude, Organizational Leadership

Bachelor’S Degree, Business Administration And Management, General

Aerospace, Aeronautical And Astronautical/Space Engineering

Education record